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Is there an Alloy outage?

Alloy status: Systems Active

Last checked: 5 minutes ago

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Alloy outages and incidents

Outage and incident data over the last 30 days for Alloy.

There have been 1 outages or incidents for Alloy in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Alloy

Outlogger tracks the status of these components for Xero:

Customer Dashboard Active
Production API Active
Sandbox API Active
SDK Active
Webhooks Active
Component Status
Customer Dashboard Active
Production API Active
Sandbox API Active
SDK Active
Webhooks Active

Latest Alloy outages and incidents.

View the latest incidents for Alloy and check for official updates:

Updates:

  • Time: Jan. 24, 2023, 5:08 p.m.
    Status: Resolved
    Update: Due to a database issue, our API and dashboard experienced errors and were partially unavailable from 11:40 AM ET until 12:02 PM ET (22 minutes). The database issue was promptly resolved and all services began operating as normal after a backlog of queries cleared. We are currently working on increased monitoring of this type of issue and checks to prevent it from happening again.
  • Time: Jan. 24, 2023, 4:42 p.m.
    Status: Investigating
    Update: Our API integration tests have encountered an increase in errors. We are currently investigating. Stay tuned for updates.

Updates:

  • Time: Dec. 19, 2022, 10:01 p.m.
    Status: Resolved
    Update: At 10:41AM today, a database migration resulted in unexpected latency under load. Alloy’s incident response team was notified immediately by automated alerting, and was able to quickly diagnose the problem. The root cause was resolved within a couple of minutes, but it caused a backlog of requests that resulted in latency, timeouts, and, in some cases, failed requests until 10:54AM.

Updates:

  • Time: Oct. 18, 2022, 4:02 p.m.
    Status: Resolved
    Update: A deployment failure with our core dashboard application caused a short period of "service unavailable" error messages to return. Full service has now been restored.

Updates:

  • Time: Sept. 30, 2022, 6:44 p.m.
    Status: Resolved
    Update: From 12:52 EDT until 1:57 EDT, urgent maintenance running on our production database caused a significant increase in processing time for our dashboard and api actions. From 1:58 EDT until 2:15 EDT, queries to our api were unresponsive. During this time, we worked to reduce the load on our database and restore service back to normal. We are making adjustments to our internal processes to ensure that we have no reoccurrences of similar issues.
  • Time: Sept. 30, 2022, 6:27 p.m.
    Status: Monitoring
    Update: We've applied the fix and are monitoring.
  • Time: Sept. 30, 2022, 6:14 p.m.
    Status: Investigating
    Update: Some clients would likely be experiencing hight latency when sending requests. We've identified the problem and are working on a fix.
  • Time: Sept. 30, 2022, 4:53 p.m.
    Status: Investigating
    Update: Our API integration tests have encountered an increase in errors. We are currently investigating. Stay tuned for updates.

Updates:

  • Time: May 12, 2022, 1:55 a.m.
    Status: Resolved
    Update: We have resolved the issue and are monitoring all affected services to make sure they are operating at full capacity. We will be following up with a full RCA upon request in the next few days as we work through the detailed contributing factors. We are also continuing to work with AWS to understand what happened to our underlying infrastructure.
  • Time: May 12, 2022, 1:34 a.m.
    Status: Identified
    Update: We've identified the issue and are working with AWS to resolve issues with our caching layer. We believe a fix should be in place soon, but are waiting for infrastructure to come up to mitigate the problem.
  • Time: May 12, 2022, 1:06 a.m.
    Status: Investigating
    Update: We are seeing a major outage with applications that connect to our caching services. We are actively investigating this issue and trying to restore service as soon as possible.
  • Time: May 12, 2022, 12:22 a.m.
    Status: Investigating
    Update: Our API integration tests have encountered an increase in errors. We are currently investigating. Stay tuned for updates.

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Frequently Asked Questions - Alloy

Is there a Alloy outage?
The current status of Alloy is: Systems Active
Where can I find the official status page of Alloy?
The official status page for Alloy is here
How can I get notified if Alloy is down or experiencing an outage?
To get notified of any status changes to Alloy, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Alloy every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Alloy do?
Alloy is a platform that assists banks and fintechs with identity verification and AML monitoring through its identity data orchestration and fraud prevention software.

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