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Is there an Zix | AppRiver outage?

Zix | AppRiver status: Systems Active

Last checked: 10 minutes ago

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Zix | AppRiver outages and incidents

Outage and incident data over the last 30 days for Zix | AppRiver.

There have been 3 outages or incidents for Zix | AppRiver in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Zix | AppRiver

Outlogger tracks the status of these components for Xero:

CloudAlly Backup Active
Datacenter Active
DNS Hosting Active
Office 365 Active
Erado Archiving Active
Information Archive / ZCP Active
Legacy Archive / ZixArchive Active
Billing Area Active
Customer Portal Active
Partner Portal Active
ZixCentral Active
Legacy Continuty Active
Secure Cloud Email Continuity Active
EMP/DeliverySlip Active
Erado SecureMail (ESM) Active
Hosted SMB Active
Hosted ZixGateway Active
Secure Cloud Email Encryption (AEE/ZEE) Active
ZixPortal Active
Exchange 2013/2016+ (EXG7) Active
Live Chat Active
Phone System Active
Support Ticketing System Active
Email Threat Protection Active
Zix Protect/Spam Stops Here Active
Component Status
CloudAlly Backup Active
Datacenter Active
DNS Hosting Active
Office 365 Active
Active
Erado Archiving Active
Information Archive / ZCP Active
Legacy Archive / ZixArchive Active
Active
Billing Area Active
Customer Portal Active
Partner Portal Active
ZixCentral Active
Active
Legacy Continuty Active
Secure Cloud Email Continuity Active
Active
EMP/DeliverySlip Active
Erado SecureMail (ESM) Active
Hosted SMB Active
Hosted ZixGateway Active
Secure Cloud Email Encryption (AEE/ZEE) Active
ZixPortal Active
Active
Exchange 2013/2016+ (EXG7) Active
Active
Live Chat Active
Phone System Active
Support Ticketing System Active
Active
Email Threat Protection Active
Zix Protect/Spam Stops Here Active

Latest Zix | AppRiver outages and incidents.

View the latest incidents for Zix | AppRiver and check for official updates:

Updates:

  • Time: Nov. 14, 2024, 6:36 p.m.
    Status: Resolved
    Update: Service Alert Update from Microsoft User impact Users may have been unable to setup MFA on devices for the first time. Scope of impact This issue may have potentially affected any user if they were attempting to set up MFA on devices for the first time. Root cause An authentication component necessary for performing the first-time setup of MFA for devices was misconfigured and resulted in impact. Next steps We're reviewing our authentication component configuration procedure to prevent similar impact from occurring in the future.
  • Time: Nov. 14, 2024, 5:39 p.m.
    Status: Investigating
    Update: MS Update: We're reviewing service monitoring telemetry to determine our next troubleshooting steps. Next MS Update Expected: Thursday, November 14, 2024 at 1:30 PM EST
  • Time: Nov. 14, 2024, 4:31 p.m.
    Status: Investigating
    Update: Service Alert posted by Microsoft: User impact Users may be unable to setup MFA on devices for the first time. Scope of impact Impact is specific to users who are served through the affected infrastructure.

Updates:

  • Time: Nov. 6, 2024, 8:47 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 6, 2024, 7:50 a.m.
    Status: Investigating
    Update: Currently, we are experiencing issues with incoming emails not being delivered with our hex system. Our team is investigating.

Updates:

  • Time: Oct. 28, 2024, 5:07 p.m.
    Status: Resolved
    Update: The re-scans have been complete. We apologize for any inconvenience this may have caused.
  • Time: Oct. 28, 2024, 4:13 p.m.
    Status: Monitoring
    Update: Our re-scan is in process now and should complete shortly.
  • Time: Oct. 28, 2024, 4:11 p.m.
    Status: Identified
    Update: We have identified an overly aggressive rule this morning that was capturing a large percentage of valid emails. We have corrected the rule and are in the process of automating the release of all emails that were captured by this rule. We apologize for this inconvenience.

Updates:

  • Time: Oct. 21, 2024, 3:02 p.m.
    Status: Resolved
    Update: OpenText engineers have located the issue and have taken mitigating actions. Monitoring of the email has shown no further delays due to IP reputation. This issue is considered as resolved.
  • Time: Oct. 21, 2024, 2:09 p.m.
    Status: Investigating
    Update: We are investigating deferrals in the ZixMT Secure cloud encryption services. At this time it only seems to be occurring to Yahoo recipients. Our engineers are currently investigating the issue.

Updates:

  • Time: Oct. 17, 2024, 11:51 a.m.
    Status: Monitoring
    Update: We are thrilled to announce the launch of our updated Secure Cloud Platform on 10/22, designed to enhance your experience with a modernized user interface. This update streamlines your operations and supports growth with features like enhanced analytics, tailored product recommendations, and an integrated dashboard for seamless management of tasks, customer accounts, and orders. With the simplified order history page, you can manage all subscriptions in one place, and the customer event calendar will keep you on top of expiring subscriptions and trials. These enhancements, along with API integrations and comprehensive subscription management, will save you time, reduce operational costs, and allow you to focus on growing your business. Stay tuned for more details!

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Frequently Asked Questions - Zix | AppRiver

Is there a Zix | AppRiver outage?
The current status of Zix | AppRiver is: Systems Active
Where can I find the official status page of Zix | AppRiver?
The official status page for Zix | AppRiver is here
How can I get notified if Zix | AppRiver is down or experiencing an outage?
To get notified of any status changes to Zix | AppRiver, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Zix | AppRiver every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Zix | AppRiver do?
AppRiver, an OpenText company, offers productivity, compliance, and resiliency tools to help MSPs and SMBs transform their business profitably as a Microsoft Solutions Partner.

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