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Is there an AppZen outage?

AppZen status: Systems Active

Last checked: 6 minutes ago

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AppZen outages and incidents

Outage and incident data over the last 30 days for AppZen.

There have been 0 outages or incidents for AppZen in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for AppZen

Outlogger tracks the status of these components for Xero:

Advanced Analytics Active
AppZen Support Portal Active
AAA API Active
Invoice Processing Active
Expense Audit Active
Mastermind Analytics Active
Component Status
Advanced Analytics Active
AppZen Support Portal Active
Active
AAA API Active
Invoice Processing Active
Active
Expense Audit Active
Active
Mastermind Analytics Active

Latest AppZen outages and incidents.

View the latest incidents for AppZen and check for official updates:

Updates:

  • Time: Nov. 10, 2020, 6:29 p.m.
    Status: Resolved
    Update: We have received communication from Concur that there was a problem with the way the cache was communicating in the new hosting environment and a fix was performed on Wednesday (November 4th) to correct the intermittent API issues. After further monitoring, performance improvements have been confirmed.
  • Time: Nov. 9, 2020, 7:56 a.m.
    Status: Monitoring
    Update: Hello All, We have monitored the logs for last few days and we can see that the intermittent concur API issue has been resolved. However we have requested concur to provide RCA for the issue. Please watch this space for update on RCA as we will be adding the same when we hear back from concur. Thank you, AppZen Support Team.
  • Time: Nov. 6, 2020, 10:47 a.m.
    Status: Monitoring
    Update: We have received an update from Concur Dev team that the fix has been applied from concur side. We are already seeing improvements as in reduction in the errors. We are still continuously monitoring the logs to see the log success/error trend to confirm we are all good. Thank you for your patience and cooperation.
  • Time: Oct. 30, 2020, 1:21 p.m.
    Status: Monitoring
    Update: We are working with Concur for resolution. We will do the best we can to keep you updated on the progress of the situation. Thank you for your patience and cooperation.
  • Time: Oct. 29, 2020, 1:22 p.m.
    Status: Monitoring
    Update: We are continuously following up with Concur. We will continue monitoring and provide updates as we know further. Thank you for your patience and cooperation.
  • Time: Oct. 29, 2020, 9:40 a.m.
    Status: Monitoring
    Update: We are continuously following up with Concur. We will continue monitoring and provide updates as we know further. Thank you for your patience and cooperation.
  • Time: Oct. 29, 2020, 8:12 a.m.
    Status: Monitoring
    Update: We are continuously following up with Concur. We will continue monitoring and provide updates as we know further. Thank you for your patience and cooperation.
  • Time: Oct. 28, 2020, 6:37 p.m.
    Status: Monitoring
    Update: We have seen improvements with the intermittent ingestion issues occurring for Concur users. We are still monitoring further.
  • Time: Oct. 28, 2020, 3:12 p.m.
    Status: Monitoring
    Update: We are continuously following up with Concur and we see some progress on processing of reports. We will continue monitoring and provide updates as we know further. Thank you for your patience and cooperation.
  • Time: Oct. 28, 2020, 1:39 p.m.
    Status: Investigating
    Update: We are still staying in communication & working with Concur Support to receive further updates.
  • Time: Oct. 28, 2020, 12:33 p.m.
    Status: Investigating
    Update: We are still staying in communication & working with Concur Support to receive further updates.
  • Time: Oct. 28, 2020, 11:28 a.m.
    Status: Investigating
    Update: We are still staying in communication & working with Concur Support to receive further updates.
  • Time: Oct. 28, 2020, 4:35 a.m.
    Status: Investigating
    Update: "We are still staying in communication & working with Concur to receive further updates."
  • Time: Oct. 27, 2020, 10:25 p.m.
    Status: Investigating
    Update: We are seeing intermittent report ingestion issues due to API failures for Concur users and are staying in communication & working with Concur to receive further updates.

Updates:

  • Time: Oct. 8, 2020, 7:18 p.m.
    Status: Resolved
    Update: The intermittent issues have been resolved and we are monitoring further moving forward.
  • Time: Oct. 8, 2020, 6:44 p.m.
    Status: Identified
    Update: The issue has been identified and we are working on a fix. We will provide updates as we know further.
  • Time: Oct. 8, 2020, 5:53 p.m.
    Status: Investigating
    Update: Our team has been engaged and is active working to fix the issue. Thank you for your patience and cooperation.
  • Time: Oct. 8, 2020, 5 p.m.
    Status: Investigating
    Update: Our team has been engaged and is active working to fix the issue. Thank you for your patience and cooperation.
  • Time: Oct. 8, 2020, 3:58 p.m.
    Status: Investigating
    Update: Our team has been engaged and is active working to fix the issue. Thank you for your patience and cooperation.
  • Time: Oct. 8, 2020, 2:50 p.m.
    Status: Monitoring
    Update: We have observed that some of the users are experiencing intermittent issues. We are currently working on the resolution. We will be providing updates soon. Thank you for your patience and cooperation
  • Time: Oct. 8, 2020, 1:25 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Oct. 8, 2020, 12:23 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Oct. 8, 2020, 11:10 a.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Oct. 8, 2020, 9:46 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Oct. 8, 2020, 8:28 a.m.
    Status: Identified
    Update: Issue has been identified and applied fix to improve the performance of the processes. We will continue to monitor the progress and update here. Thank you for patience and cooperation.
  • Time: Oct. 8, 2020, 7:23 a.m.
    Status: Investigating
    Update: We are still investigating on this.
  • Time: Oct. 8, 2020, 4:05 a.m.
    Status: Investigating
    Update: This is still under investigation.
  • Time: Oct. 8, 2020, 2:43 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue. Thank you for your patience and cooperation.
  • Time: Oct. 8, 2020, 1:23 a.m.
    Status: Investigating
    Update: We are still actively investigating the issue.
  • Time: Oct. 8, 2020, 12:22 a.m.
    Status: Investigating
    Update: We are experiencing intermittent issues and are actively investigating. It may have an impact on ingestion, login, and/or user experience.

Updates:

  • Time: Sept. 29, 2020, 10:18 p.m.
    Status: Resolved
    Update: This incident has been resolved. We are still monitoring for further issues. Please contact if you need assistance unlocking your account or notify your company admin.
  • Time: Sept. 29, 2020, 8:24 p.m.
    Status: Monitoring
    Update: Our engineers have deployed a proposed fix for resolution and we are monitoring for further results. Please let us know if you are having further issues logging in.
  • Time: Sept. 29, 2020, 7:56 p.m.
    Status: Investigating
    Update: We are experiencing login issues at the moment and are actively investigating. We will update further as we know more.

Updates:

  • Time: Sept. 30, 2020, 2:09 a.m.
    Status: Resolved
    Update: The issue has been fixed. We cannot see any further audit delay. Please write us back in case of any further issue. Thank you, AppZen Support Team
  • Time: Sept. 30, 2020, 1:16 a.m.
    Status: Monitoring
    Update: We are still monitoring for any further delays in audit.
  • Time: Sept. 29, 2020, 11:55 p.m.
    Status: Monitoring
    Update: We are still monitoring for any further delays in audit.
  • Time: Sept. 29, 2020, 10:19 p.m.
    Status: Monitoring
    Update: We currently see the queue is catching up and reports are getting audited. We will continue monitoring moving forward. Thank you for your patience and cooperation.
  • Time: Sept. 29, 2020, 8:55 p.m.
    Status: Monitoring
    Update: We currently see the queue is catching up and reports are getting audited. We will continue monitoring moving forward. Thank you for your patience and cooperation.
  • Time: Sept. 29, 2020, 6:38 p.m.
    Status: Monitoring
    Update: We currently see the queue is catching up and reports are getting audited. We will continue monitoring moving forward. Thank you for your patience and cooperation.
  • Time: Sept. 29, 2020, 5:40 p.m.
    Status: Monitoring
    Update: We currently see the queue is catching up and reports are getting audited. We will continue monitoring moving forward. Thank you for your patience and cooperation.
  • Time: Sept. 29, 2020, 4:57 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being planned to be implemented. Thank you for your patience.
  • Time: Sept. 29, 2020, 3:47 p.m.
    Status: Investigating
    Update: We have identified an issue with reports being delayed with audit. Our team has been engaged and are actively working to resolve the issue. We will continue to provide further updates.

Updates:

  • Time: Sept. 15, 2020, 6:45 p.m.
    Status: Resolved
    Update: We are no longer seeing any further login issues. We will continue to monitor moving forward.
  • Time: Sept. 15, 2020, 6:40 p.m.
    Status: Monitoring
    Update: We are monitoring for further issues.
  • Time: Sept. 15, 2020, 5:16 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues. Thank you for you patience & communication.
  • Time: Sept. 15, 2020, 4:24 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Sept. 15, 2020, 3:32 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Sept. 15, 2020, 2:40 p.m.
    Status: Monitoring
    Update: The issue seems to be resolved as we received confirmation from some of the customers. We are continually monitoring the progress of the issue.
  • Time: Sept. 15, 2020, 1:06 p.m.
    Status: Investigating
    Update: We are monitoring the progress and our engineers are still looking into it. Thank you for patience and co-operation.
  • Time: Sept. 15, 2020, 11:58 a.m.
    Status: Investigating
    Update: We are currently investigating an issue which is causing users the inability to login. We will be providing updates soon. Sorry for any inconvenience caused due to this.

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Frequently Asked Questions - AppZen

Is there a AppZen outage?
The current status of AppZen is: Systems Active
Where can I find the official status page of AppZen?
The official status page for AppZen is here
How can I get notified if AppZen is down or experiencing an outage?
To get notified of any status changes to AppZen, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of AppZen every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does AppZen do?
AppZen AI streamlines finance team processes, automates spend approvals, reduces spend, and ensures policy compliance.

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