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Is there an AppZen outage?

AppZen status: Systems Active

Last checked: 29 seconds ago

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AppZen outages and incidents

Outage and incident data over the last 30 days for AppZen.

There have been 0 outages or incidents for AppZen in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for AppZen

Outlogger tracks the status of these components for Xero:

Advanced Analytics Active
AppZen Support Portal Active
AAA API Active
Invoice Processing Active
Expense Audit Active
Mastermind Analytics Active
Component Status
Advanced Analytics Active
AppZen Support Portal Active
Active
AAA API Active
Invoice Processing Active
Active
Expense Audit Active
Active
Mastermind Analytics Active

Latest AppZen outages and incidents.

View the latest incidents for AppZen and check for official updates:

Updates:

  • Time: Feb. 16, 2023, 7:24 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 7, 2023, 7:57 p.m.
    Status: Monitoring
    Update: Hello, We are glad to inform you that this issue has been resolved and the status of the report is getting updated. We will continue to monitor the report processing for the next 2 hours and update once all the reports are processed. Regards, AppZen Support Team
  • Time: Feb. 7, 2023, 7:32 p.m.
    Status: Monitoring
    Update: Hello, We are actively working on this issue and we will provide an update on the progress of the restoration in an hour or sooner if any significant change occurs. Regards, AppZen Support Team
  • Time: Feb. 7, 2023, 3:12 p.m.
    Status: Monitoring
    Update: Hello, According to the latest update on the outage, Concur support has restarted an application to restore services. We are further checking on the next steps and we will keep you updated on the progress of the restoration. Regards, AppZen Support Team
  • Time: Feb. 7, 2023, 12:17 p.m.
    Status: Monitoring
    Update: We are staying in communication with Concur Dev team and are working to receive further updates.
  • Time: Feb. 7, 2023, 10:58 a.m.
    Status: Monitoring
    Update: We are continuing to monitor the Concur Status Page for the latest notifications on this ongoing outage.
  • Time: Feb. 7, 2023, 10:09 a.m.
    Status: Investigating
    Update: Concur has been experiencing an outage in the US. This will affect the use of our solution for customers using Concur platform. You can access the Concur Status Page here. https://open.concur.com/

Updates:

  • Time: Nov. 11, 2022, 10:08 a.m.
    Status: Resolved
    Update: Hello, As per the latest update, we are happy to confirm that the Login Issue with the AppZen EU region has been resolved. Please keep monitoring the Status Page updates related to the RCA." Regards, AppZen Support Team
  • Time: Nov. 11, 2022, 9:13 a.m.
    Status: Investigating
    Update: Hello, We have identified a Login issue with our EU region (https://eu.appzen.com/console/home.html#/). We are working on resolving this issue with the highest priority and we will keep you posted on the progress on restoration. We regret the inconnivience caused due to this. Regards, AppZen Support Team

Updates:

  • Time: Oct. 11, 2022, 10:13 a.m.
    Status: Resolved
    Update: Hi, We have identified the issue and working on a solution for this issue and currently migrating the dashboards in stages. If you observe any issues in existing dashboards and looking for early migration to the new solution, please contact AppZen Support. We regret the inconvenience caused due to this. Regards, AppZen Support Team
  • Time: Oct. 6, 2022, 8:55 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Oct. 6, 2022, 10 a.m.
    Status: Identified
    Update: Our engineers are addressing the issue and working on a solution for the identified issue with Mastermind Analytics. We will continue to provide further updates. Thank you for your cooperation and patience.
  • Time: Oct. 5, 2022, 5:20 p.m.
    Status: Investigating
    Update: Hi, We are working on the investigation and identification of the cause for this issue with Mastermind Analytics. We will continue to provide further updates on the progress of the restoration. Regards, AppZen Support Team
  • Time: Oct. 5, 2022, 1:10 a.m.
    Status: Investigating
    Update: Hi, We have identified an issue with Mastermind Analytics, which is causing the data in Mastermind Dashboards to be out of date by a few days. Our team is working on fixing this issue on high priority and we will continue to provide further updates. Sorry for any inconvenience caused due to this. Regards, AppZen Support Team

Updates:

  • Time: Aug. 25, 2022, 1:53 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 25, 2022, 12:39 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Aug. 25, 2022, 11:44 a.m.
    Status: Identified
    Update: The issue has been identified and a fix will be implemented soon.
  • Time: Aug. 25, 2022, 10:46 a.m.
    Status: Investigating
    Update: We are currently investigating an issue that is causing Amazon Environment users the inability to log in. We will be providing updates soon. Thank you for your patience and cooperation. Apologies for any inconvenience caused.

Updates:

  • Time: Feb. 17, 2022, 7:55 p.m.
    Status: Postmortem
    Update: Hi, We are glad to inform you that the Expense Report Workflow Status issue has been resolved. As per an update from Concur on RCA, this issue was caused due to disabling the AppZen App accidentally by a Concur Engineer. Reenabling the AppZen app at the Concur end resumed the expense reports flow and status sync which fixed this issue. We are following up with Concur in order to get preventive measures to avoid such issues in future. Regards, AppZen Support Team
  • Time: Feb. 17, 2022, 7:54 p.m.
    Status: Resolved
    Update: Hello, We are glad to inform you that the Expense Report Workflow Status issue has been resolved. We will publish RCA for this issue shortly. Apologies for the inconvenience caused and thank you for your patience and co-operation. Regards, AppZen Support Team
  • Time: Feb. 17, 2022, 5:48 p.m.
    Status: Monitoring
    Update: Hello Team, This is to inform you all issue has been resolved and we are monitoring further progress. We will keep you updated on the monitoring status and RCA of this issue. We apologize for the inconvenience caused and thank you for your patience and cooorpation. Thank you, AppZen Support Team
  • Time: Feb. 17, 2022, 2:11 p.m.
    Status: Identified
    Update: We are still following up with Concur and they have assigned the problem with their internal group for further action, we will continue to update the status on further progress. Thank you for your patience and cooperation. Best Regards, AppZen Support Team
  • Time: Feb. 17, 2022, 12:31 p.m.
    Status: Identified
    Update: Our team is continuously following up with Concur support. Once we hear back from them, we will be sure to update you on progress.
  • Time: Feb. 17, 2022, 8:49 a.m.
    Status: Identified
    Update: We are continuing to work with Concur team on a fix for this issue.
  • Time: Feb. 17, 2022, 6:46 a.m.
    Status: Identified
    Update: Hello, Our team has been engaged and the issue has been identified. This appears to be impacting only customers using Concur and we are working with them to resolve the issue. Regards, AppZen Support Team
  • Time: Feb. 17, 2022, 5:53 a.m.
    Status: Investigating
    Update: Hello, We are experiencing an issue with Approve/Reject button functionality in AppZen Expense Audit due to which auditors are unable to Approve/Reject expense reports. The workflow status issue was noticed for some customers after actioning a report is due to Concur API connection issue. We have opened a case with Concur to investigate further. Our team is investigating and working with Concur team on resolving the issue on high priority. We will continue to provide further updates. We apologize for any inconvenience caused due to this. Regards, AppZen Support Team

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Frequently Asked Questions - AppZen

Is there a AppZen outage?
The current status of AppZen is: Systems Active
Where can I find the official status page of AppZen?
The official status page for AppZen is here
How can I get notified if AppZen is down or experiencing an outage?
To get notified of any status changes to AppZen, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of AppZen every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does AppZen do?
AppZen AI streamlines finance team processes, automates spend approvals, reduces spend, and ensures policy compliance.

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