Is there an AppZen outage?
AppZen status: Systems Active
Last checked: 4 minutes ago
Get notified about any outages, downtime or incidents for AppZen and 1800+ other cloud vendors. Monitor 10 companies, for free.
Last checked: 4 minutes ago
Get notified about any outages, downtime or incidents for AppZen and 1800+ other cloud vendors. Monitor 10 companies, for free.
Outage and incident data over the last 30 days for AppZen.
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Sign Up NowOutlogger tracks the status of these components for Xero:
| Component | Status |
|---|---|
| Advanced Analytics | Active |
| AppZen Support Portal | Active |
| AppZen Autonomous AP | Active |
| AAA API | Active |
| Invoice Processing | Active |
| Expense Audit | Active |
| Expense Audit | Active |
| Mastermind Analytics | Active |
| Mastermind Analytics | Active |
View the latest incidents for AppZen and check for official updates:
Description: The incident has been resolved.
Status: Resolved
Impact: Major | Started At: Oct. 28, 2021, 1:21 p.m.
Description: Hi, We sincerely apologize for the report ingestion failure issue caused for Workday platform users. We are pleased to inform you that, we have identified the root cause along with remediation for the issue as below. **Root Cause:** AppZen has deployed a new feature to retain the auditor feedback for resubmitted reports. During resubmit, for Retain Auditor Feedback feature, code tries to compare the report lines from the previously submitted version of the same report. For workday customers, the external line id value was coming as blank and it was causing to report ingestion failure. For the workday, we temporarily turned this feature off which fixed the report ingestion issue. **Remediation:** We are in process of enhancing the code with more rigorous testing in order to make this feature available for Workday platform customers. Regards, AppZen Support Team
Status: Postmortem
Impact: Minor | Started At: Oct. 20, 2021, 9:53 p.m.
Description: Hi, We sincerely apologize for the issue with report workflow stuck due to Concur API error. We are glad to inform you that we have RCA in place by Concur along with the fix to avoid reoccurrence of this issue. Below is the detailed RCA. **Impact as Reported:** Customers depending on AppZen services observed “Report stuck in PEV”. AppZen integration for Expense Report processing has been interrupted causing numerous customers with Expense reports to be stuck in queue. Impact to customers occurred at different periods during the event duration. Given the nature of the product service impact this was classified as high priority requiring immediate mitigation. **Root Cause:** The event was caused by a bulk creation of system users created on behalf of the customers that occurred on September 21st. These system users are necessary to allow AppZen to make calls to Concur on behalf of the customer for their integration. Specifically, some of these system users created in bulk did not replicate across the Concur Platform completely. This partial data for the system users is the root cause for the API calls to fail with _Access Denied_ error. **Corrective Measures:** - We have mitigated the system user replication issue by forcing a replication to required sub-services. This completed and was verified September 29th and was reverified from logs on September 30th. - We have reviewed our process to create users in bulk finding a deficiency in the handling/replication process of system users. - We have established corrective actions that will address this issue from occurring in the future. Short term mitigation is available immediately. Full remediation to be addressed with improvement in our user creation/management automation. Regards, AppZen Support Team
Status: Postmortem
Impact: Major | Started At: Sept. 27, 2021, 12:37 p.m.
Description: Hi, We are happy to inform you that the access issue with AppZen has been resolved. Regards, AppZen Support Team
Status: Resolved
Impact: Major | Started At: Aug. 30, 2021, 3 a.m.
Description: Hi, We had identified an issue internally with Expense Report auditing. The reports were stuck in the audit queue due to some internal error and it has been resolved. Please expect some delay in processing the expense report audit. We apologize for the inconvenience caused. Regards, AppZen Support Team
Status: Resolved
Impact: None | Started At: Aug. 4, 2021, 4:36 p.m.
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