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Outage and incident data over the last 30 days for Assembled.
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Sign Up NowOutlogger tracks the status of these components for Xero:
Component | Status |
---|---|
API | Active |
Application | Active |
Assist | Active |
Reporting and data services | Active |
View the latest incidents for Assembled and check for official updates:
Description: This incident has been resolved.
Status: Resolved
Impact: Critical | Started At: Nov. 28, 2023, 6:55 p.m.
Description: This incident has been resolved.
Status: Resolved
Impact: Critical | Started At: Nov. 28, 2023, 6:55 p.m.
Description: Date and Time: Start: 9:55 AM Pacific Time / 17:55 UTC Resolution: 12:20 PM Pacific Time / 20:20 UTC Issue Description: During the aforementioned time period, there was a disruption in the synchronization of agent states from the Salesforce Service Cloud integration to Assembled. This interruption had a direct impact on the accuracy of real-time analysis on the respective page and led to discrepancies in Agent Scorecard data during this timeframe. Resolution: The issue has been successfully resolved, and real-time agent state data is now being transmitted to Assembled as intended. An exclusion has been applied to account for the duration of the outage. Additionally, our team is actively working on the process of backfilling agent states to ensure data integrity.
Status: Resolved
Impact: None | Started At: Nov. 22, 2023, 10:07 p.m.
Description: Date and Time: Start: 9:55 AM Pacific Time / 17:55 UTC Resolution: 12:20 PM Pacific Time / 20:20 UTC Issue Description: During the aforementioned time period, there was a disruption in the synchronization of agent states from the Salesforce Service Cloud integration to Assembled. This interruption had a direct impact on the accuracy of real-time analysis on the respective page and led to discrepancies in Agent Scorecard data during this timeframe. Resolution: The issue has been successfully resolved, and real-time agent state data is now being transmitted to Assembled as intended. An exclusion has been applied to account for the duration of the outage. Additionally, our team is actively working on the process of backfilling agent states to ensure data integrity.
Status: Resolved
Impact: None | Started At: Nov. 22, 2023, 10:07 p.m.
Description: This issue has been resolved, and Assembled is now functioning as expected. We are digging further into the root cause, but a preliminary review is that there were was a spike in memory usage that caused our servers to be unreachable.
Status: Resolved
Impact: Critical | Started At: Nov. 13, 2023, 10:52 p.m.
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