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Is there an Assembled outage?

Assembled status: Systems Active

Last checked: 4 minutes ago

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Assembled outages and incidents

Outage and incident data over the last 30 days for Assembled.

There have been 0 outages or incidents for Assembled in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Assembled

Outlogger tracks the status of these components for Xero:

API Active
Application Active
Assist Active
Reporting and data services Active
Component Status
API Active
Application Active
Assist Active
Reporting and data services Active

Latest Assembled outages and incidents.

View the latest incidents for Assembled and check for official updates:

Updates:

  • Time: Jan. 5, 2024, 6:54 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 5, 2024, 6:51 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Jan. 5, 2024, 6:50 p.m.
    Status: Monitoring
    Update: The root cause of the downtime was a race condition resulting from infrastructure changes to our frontend deployment.
  • Time: Jan. 5, 2024, 6:25 p.m.
    Status: Monitoring
    Update: From 17:58-18:18 UTC, the Assembled application was inaccessible.
  • Time: Jan. 5, 2024, 6:21 p.m.
    Status: Monitoring
    Update: We would like to inform you that our dedicated team has successfully deployed a fix, and our site is now back up and running smoothly. We want to express our gratitude for your patience and understanding throughout this process. While we are thrilled to have the site back in operation, we also want to let you know that our team is actively working on identifying the root cause of the issue. We believe in providing a stable and dependable service, and uncovering the underlying cause is a crucial step in ensuring this doesn't happen again in the future. If you encountered any issues during the downtime or have any concerns, please do not hesitate to reach out to our support team. We appreciate your trust in us, and we will keep you informed about our progress in identifying the root cause.
  • Time: Jan. 5, 2024, 6:13 p.m.
    Status: Investigating
    Update: We appreciate your patience as we diligently work to resolve the accessibility issue with our site. Our dedicated team is currently investigating the root causes of this problem, and we remain committed to providing you with a reliable service. Rest assured, we are actively monitoring the situation, and our experts are working around the clock to identify and address the issue. We understand the impact this has on your experience, and we sincerely apologize for any inconvenience.
  • Time: Jan. 5, 2024, 6:09 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Jan. 5, 2024, 6:06 p.m.
    Status: Investigating
    Update: We are aware that our site is currently inaccessible, and we want to assure you that our dedicated team is actively investigating and working on resolving this issue. We understand how important our services are to you, and we apologize for any inconvenience this may be causing. Rest assured that our top priority is to get the site back up and running smoothly as quickly as possible. We are actively monitoring the situation and will provide regular updates on our progress. Thank you for your patience and understanding as we work to resolve this matter. Your trust in us is greatly appreciated, and we will do everything in our power to ensure a swift resolution.

Updates:

  • Time: Jan. 5, 2024, 6:54 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 5, 2024, 6:51 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Jan. 5, 2024, 6:50 p.m.
    Status: Monitoring
    Update: The root cause of the downtime was a race condition resulting from infrastructure changes to our frontend deployment.
  • Time: Jan. 5, 2024, 6:25 p.m.
    Status: Monitoring
    Update: From 17:58-18:18 UTC, the Assembled application was inaccessible.
  • Time: Jan. 5, 2024, 6:21 p.m.
    Status: Monitoring
    Update: We would like to inform you that our dedicated team has successfully deployed a fix, and our site is now back up and running smoothly. We want to express our gratitude for your patience and understanding throughout this process. While we are thrilled to have the site back in operation, we also want to let you know that our team is actively working on identifying the root cause of the issue. We believe in providing a stable and dependable service, and uncovering the underlying cause is a crucial step in ensuring this doesn't happen again in the future. If you encountered any issues during the downtime or have any concerns, please do not hesitate to reach out to our support team. We appreciate your trust in us, and we will keep you informed about our progress in identifying the root cause.
  • Time: Jan. 5, 2024, 6:13 p.m.
    Status: Investigating
    Update: We appreciate your patience as we diligently work to resolve the accessibility issue with our site. Our dedicated team is currently investigating the root causes of this problem, and we remain committed to providing you with a reliable service. Rest assured, we are actively monitoring the situation, and our experts are working around the clock to identify and address the issue. We understand the impact this has on your experience, and we sincerely apologize for any inconvenience.
  • Time: Jan. 5, 2024, 6:09 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Jan. 5, 2024, 6:06 p.m.
    Status: Investigating
    Update: We are aware that our site is currently inaccessible, and we want to assure you that our dedicated team is actively investigating and working on resolving this issue. We understand how important our services are to you, and we apologize for any inconvenience this may be causing. Rest assured that our top priority is to get the site back up and running smoothly as quickly as possible. We are actively monitoring the situation and will provide regular updates on our progress. Thank you for your patience and understanding as we work to resolve this matter. Your trust in us is greatly appreciated, and we will do everything in our power to ensure a swift resolution.

Updates:

  • Time: Dec. 8, 2023, 10:37 p.m.
    Status: Resolved
    Update: Root Cause: A change was deployed and the impact was that the staffing timeline would only load partially (schedules loaded but not forecasts or metrics) and heatmaps and other smaller staffing features were down. The change was deployed at 14:09 PT and the revert was deployed at 14:16 PT. All impact/effects are now resolved.
  • Time: Dec. 8, 2023, 10:26 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Dec. 8, 2023, 10:26 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Dec. 8, 2023, 10:19 p.m.
    Status: Monitoring
    Update: This has now been resolved, we are currently investigating a root cause and identifying any lingering effects
  • Time: Dec. 8, 2023, 10:19 p.m.
    Status: Monitoring
    Update: This has now been resolved, we are currently investigating a root cause and identifying any lingering effects
  • Time: Dec. 8, 2023, 10:18 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with the staffing timeline. We will keep you all updated.
  • Time: Dec. 8, 2023, 10:18 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with the staffing timeline. We will keep you all updated.

Updates:

  • Time: Dec. 8, 2023, 12:32 a.m.
    Status: Resolved
    Update: Data should now be filled in and forecasts are now configured properly. Partial outage occurred from 1020 PM Pacific Wednesday Dec 6 2023 / 620 AM Pacific Thursday Dec 7 2023 to 116 PM Pacific Thursday Dec 7 2023 / 916 PM Pacific Thursday Dec 7 2023
  • Time: Dec. 7, 2023, 4:11 p.m.
    Status: Identified
    Update: We have identified what data to restore and are in the process of restoring data which will take some time to fully restore
  • Time: Dec. 7, 2023, 3:58 p.m.
    Status: Identified
    Update: We have deployed a code fix and are now working on restoring data
  • Time: Dec. 7, 2023, 3:28 p.m.
    Status: Identified
    Update: We have identified the cause of the issue and are now looking to apply the code change we were investigating earlier
  • Time: Dec. 7, 2023, 3:10 p.m.
    Status: Investigating
    Update: Our team is currently investigating a possible code change that can revert this behavior
  • Time: Dec. 7, 2023, 3:01 p.m.
    Status: Investigating
    Update: Our team is investigating possible causes for this alongside any remedies/solutions
  • Time: Dec. 7, 2023, 2:53 p.m.
    Status: Investigating
    Update: This looks to be a partial outage as actuals flows in /appears when a queue is not selected
  • Time: Dec. 7, 2023, 2:48 p.m.
    Status: Investigating
    Update: We are investigating an incident where actuals are not coming into the Forecasted vs Actual report and the Staffing timeline

Updates:

  • Time: Dec. 8, 2023, 12:32 a.m.
    Status: Resolved
    Update: Data should now be filled in and forecasts are now configured properly. Partial outage occurred from 1020 PM Pacific Wednesday Dec 6 2023 / 620 AM Pacific Thursday Dec 7 2023 to 116 PM Pacific Thursday Dec 7 2023 / 916 PM Pacific Thursday Dec 7 2023
  • Time: Dec. 7, 2023, 4:11 p.m.
    Status: Identified
    Update: We have identified what data to restore and are in the process of restoring data which will take some time to fully restore
  • Time: Dec. 7, 2023, 3:58 p.m.
    Status: Identified
    Update: We have deployed a code fix and are now working on restoring data
  • Time: Dec. 7, 2023, 3:28 p.m.
    Status: Identified
    Update: We have identified the cause of the issue and are now looking to apply the code change we were investigating earlier
  • Time: Dec. 7, 2023, 3:10 p.m.
    Status: Investigating
    Update: Our team is currently investigating a possible code change that can revert this behavior
  • Time: Dec. 7, 2023, 3:01 p.m.
    Status: Investigating
    Update: Our team is investigating possible causes for this alongside any remedies/solutions
  • Time: Dec. 7, 2023, 2:53 p.m.
    Status: Investigating
    Update: This looks to be a partial outage as actuals flows in /appears when a queue is not selected
  • Time: Dec. 7, 2023, 2:48 p.m.
    Status: Investigating
    Update: We are investigating an incident where actuals are not coming into the Forecasted vs Actual report and the Staffing timeline

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Frequently Asked Questions - Assembled

Is there a Assembled outage?
The current status of Assembled is: Systems Active
Where can I find the official status page of Assembled?
The official status page for Assembled is here
How can I get notified if Assembled is down or experiencing an outage?
To get notified of any status changes to Assembled, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Assembled every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Assembled do?
This platform assists teams in managing customer support by forecasting demand, scheduling teams, and providing insights for improvement.

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