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Is there an Assembled outage?

Assembled status: Systems Active

Last checked: 9 minutes ago

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Assembled outages and incidents

Outage and incident data over the last 30 days for Assembled.

There have been 0 outages or incidents for Assembled in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Assembled

Outlogger tracks the status of these components for Xero:

API Active
Application Active
Assist Active
Reporting and data services Active
Component Status
API Active
Application Active
Assist Active
Reporting and data services Active

Latest Assembled outages and incidents.

View the latest incidents for Assembled and check for official updates:

Updates:

  • Time: May 4, 2024, 5:46 p.m.
    Status: Resolved
    Update: This incident has been resolved. From 2024-05-04 12:35pm UTC until 2024-05-04 4:35pm UTC, we had a recurrence of the prior incident spanning 2024-05-02 11:41pm UTC until 2024-05-03 1:11 UTC that led to degraded syncs for certain Salesforce and Zendesk integration users. As before, this affected the realtime analysis page as well as reporting on ticket metrics. We've taken the same steps to resolution. We've backfilled historical ticket data for this period so that all ticket metrics should be back up to date and added an agent state exclusion for this time period for all affected customers to ensure that adherence is not affected. In addition, we are actively exploring and implementing remediations to prevent further degradations.
  • Time: May 4, 2024, 4:42 p.m.
    Status: Monitoring
    Update: Assembled is experiencing degraded syncs for certain Salesforce and Zendesk integration users, causing missing data. We've identified the root cause, implemented a resolution, and are monitoring. We apologize for the disruption.

Updates:

  • Time: May 3, 2024, 1:31 a.m.
    Status: Resolved
    Update: This incident has been resolved. From 2024-05-02 11:41pm UTC until 2024-05-03 1:11 UTC, a proxy server for our Salesforce and Zendesk syncs had a configuration change and stopped pulling in data. This affected the realtime analysis page as well as reporting on ticket metrics. We identified the issue and resolved it -- all syncs are now functional. In addition, we've backfilled historical ticket data for this period so that all ticket metrics should be back up to date. We have added an agent state exclusion for this time period for all affected customers to ensure that adherence is not affected. Thank you for your patience during this incident, our engineering team will be conducting an incident review to identify remediations to prevent similar outages in the future.
  • Time: May 3, 2024, 1:11 a.m.
    Status: Identified
    Update: We have restored select sync functionality for Salesforce and Zendesk syncs. We are continuing to work on restoring remaining functionality.
  • Time: May 3, 2024, 12:33 a.m.
    Status: Identified
    Update: Assembled is experiencing degraded syncs for certain Salesforce and Zendesk integration users. We've identified a root cause and are working on resolving the issue. We apologize for the inconvenience.

Updates:

  • Time: May 3, 2024, 1:31 a.m.
    Status: Resolved
    Update: This incident has been resolved. From 2024-05-02 11:41pm UTC until 2024-05-03 1:11 UTC, a proxy server for our Salesforce and Zendesk syncs had a configuration change and stopped pulling in data. This affected the realtime analysis page as well as reporting on ticket metrics. We identified the issue and resolved it -- all syncs are now functional. In addition, we've backfilled historical ticket data for this period so that all ticket metrics should be back up to date. We have added an agent state exclusion for this time period for all affected customers to ensure that adherence is not affected. Thank you for your patience during this incident, our engineering team will be conducting an incident review to identify remediations to prevent similar outages in the future.
  • Time: May 3, 2024, 1:11 a.m.
    Status: Identified
    Update: We have restored select sync functionality for Salesforce and Zendesk syncs. We are continuing to work on restoring remaining functionality.
  • Time: May 3, 2024, 12:33 a.m.
    Status: Identified
    Update: Assembled is experiencing degraded syncs for certain Salesforce and Zendesk integration users. We've identified a root cause and are working on resolving the issue. We apologize for the inconvenience.

Updates:

  • Time: April 10, 2024, 4:45 a.m.
    Status: Resolved
    Update: Assembled was unavailable from 8:06pm PT to 8:14pm PT. We've identified and resolved the issue which was caused by an unexpected change in our infrastructure. We've remediated the issues and all systems should be running normally.

Updates:

  • Time: April 10, 2024, 4:45 a.m.
    Status: Resolved
    Update: Assembled was unavailable from 8:06pm PT to 8:14pm PT. We've identified and resolved the issue which was caused by an unexpected change in our infrastructure. We've remediated the issues and all systems should be running normally.

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Frequently Asked Questions - Assembled

Is there a Assembled outage?
The current status of Assembled is: Systems Active
Where can I find the official status page of Assembled?
The official status page for Assembled is here
How can I get notified if Assembled is down or experiencing an outage?
To get notified of any status changes to Assembled, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Assembled every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Assembled do?
This platform assists teams in managing customer support by forecasting demand, scheduling teams, and providing insights for improvement.

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