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Outage and incident data over the last 30 days for Assembled.
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Sign Up NowOutlogger tracks the status of these components for Xero:
Component | Status |
---|---|
API | Active |
Application | Active |
Assist | Active |
Reporting and data services | Active |
View the latest incidents for Assembled and check for official updates:
Description: From 3:10pm PT to 4:22pm PT, the Zendesk Application was unavailable for manual time tracking (agents would see a loading spinner). Automatic agent state tracking and reporting were unaffected and users would still receive agent states from automatic time tracking but were unable to end agent states manually. We've identified the root cause of the issue as a misconfiguration and have taken steps to remediate this for future cases.
Status: Resolved
Impact: Minor | Started At: March 26, 2024, 11:39 p.m.
Description: From 3:10pm PT to 4:22pm PT, the Zendesk Application was unavailable for manual time tracking (agents would see a loading spinner). Automatic agent state tracking and reporting were unaffected and users would still receive agent states from automatic time tracking but were unable to end agent states manually. We've identified the root cause of the issue as a misconfiguration and have taken steps to remediate this for future cases.
Status: Resolved
Impact: Minor | Started At: March 26, 2024, 11:39 p.m.
Description: We've isolated the problem to a connectivity issue facing Xfinity / Comcast users in the western part of the United States. This issue has been resolved for all users who were reporting this issue.
Status: Resolved
Impact: Minor | Started At: March 5, 2024, 8:05 p.m.
Description: We've isolated the problem to a connectivity issue facing Xfinity / Comcast users in the western part of the United States. This issue has been resolved for all users who were reporting this issue.
Status: Resolved
Impact: Minor | Started At: March 5, 2024, 8:05 p.m.
Description: Due to an unintended consequence of a recent update, specifically a change that was deployed on February 13th, the process for backfilling contact stats inadvertently deleted reopen data. We have identified the root cause of this issue and have taken immediate action by reverting the problematic commit. Our team has also initiated a comprehensive backfill of contact stats for all customers to restore the missing data. The issue began on February 13th and was fully resolved by February 24th. A full backfill of the impacted data has been initiated, and we anticipate that all reopens data will be completely updated and restored to its accurate state shortly.
Status: Resolved
Impact: None | Started At: Feb. 24, 2024, 8:37 p.m.
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