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Is there an Assembled outage?

Assembled status: Systems Active

Last checked: 8 minutes ago

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Assembled outages and incidents

Outage and incident data over the last 30 days for Assembled.

There have been 0 outages or incidents for Assembled in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Assembled

Outlogger tracks the status of these components for Xero:

API Active
Application Active
Assist Active
Reporting and data services Active
Component Status
API Active
Application Active
Assist Active
Reporting and data services Active

Latest Assembled outages and incidents.

View the latest incidents for Assembled and check for official updates:

Updates:

  • Time: March 26, 2024, 11:39 p.m.
    Status: Resolved
    Update: From 3:10pm PT to 4:22pm PT, the Zendesk Application was unavailable for manual time tracking (agents would see a loading spinner). Automatic agent state tracking and reporting were unaffected and users would still receive agent states from automatic time tracking but were unable to end agent states manually. We've identified the root cause of the issue as a misconfiguration and have taken steps to remediate this for future cases.

Updates:

  • Time: March 26, 2024, 11:39 p.m.
    Status: Resolved
    Update: From 3:10pm PT to 4:22pm PT, the Zendesk Application was unavailable for manual time tracking (agents would see a loading spinner). Automatic agent state tracking and reporting were unaffected and users would still receive agent states from automatic time tracking but were unable to end agent states manually. We've identified the root cause of the issue as a misconfiguration and have taken steps to remediate this for future cases.

Updates:

  • Time: March 6, 2024, 12:14 a.m.
    Status: Resolved
    Update: We've isolated the problem to a connectivity issue facing Xfinity / Comcast users in the western part of the United States. This issue has been resolved for all users who were reporting this issue.
  • Time: March 5, 2024, 8:18 p.m.
    Status: Monitoring
    Update: We're continuing the monitor the situation. Some users are not able to access the Assembled site. We believe this is due to a routing / DNS issue with certain internet providers (namely Xfinity / Comcast) in certain geographic locations. We're continuing to monitor the situation.
  • Time: March 5, 2024, 8:05 p.m.
    Status: Investigating
    Update: We're investigating issues that are causing customers to be unable to access Assembled

Updates:

  • Time: March 6, 2024, 12:14 a.m.
    Status: Resolved
    Update: We've isolated the problem to a connectivity issue facing Xfinity / Comcast users in the western part of the United States. This issue has been resolved for all users who were reporting this issue.
  • Time: March 5, 2024, 8:18 p.m.
    Status: Monitoring
    Update: We're continuing the monitor the situation. Some users are not able to access the Assembled site. We believe this is due to a routing / DNS issue with certain internet providers (namely Xfinity / Comcast) in certain geographic locations. We're continuing to monitor the situation.
  • Time: March 5, 2024, 8:05 p.m.
    Status: Investigating
    Update: We're investigating issues that are causing customers to be unable to access Assembled

Updates:

  • Time: Feb. 24, 2024, 8:37 p.m.
    Status: Resolved
    Update: Due to an unintended consequence of a recent update, specifically a change that was deployed on February 13th, the process for backfilling contact stats inadvertently deleted reopen data. We have identified the root cause of this issue and have taken immediate action by reverting the problematic commit. Our team has also initiated a comprehensive backfill of contact stats for all customers to restore the missing data. The issue began on February 13th and was fully resolved by February 24th. A full backfill of the impacted data has been initiated, and we anticipate that all reopens data will be completely updated and restored to its accurate state shortly.

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Frequently Asked Questions - Assembled

Is there a Assembled outage?
The current status of Assembled is: Systems Active
Where can I find the official status page of Assembled?
The official status page for Assembled is here
How can I get notified if Assembled is down or experiencing an outage?
To get notified of any status changes to Assembled, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Assembled every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Assembled do?
This platform assists teams in managing customer support by forecasting demand, scheduling teams, and providing insights for improvement.