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Is there an Assembled outage?

Assembled status: Systems Active

Last checked: 7 minutes ago

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Assembled outages and incidents

Outage and incident data over the last 30 days for Assembled.

There have been 0 outages or incidents for Assembled in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Assembled

Outlogger tracks the status of these components for Xero:

API Active
Application Active
Assist Active
Reporting and data services Active
Component Status
API Active
Application Active
Assist Active
Reporting and data services Active

Latest Assembled outages and incidents.

View the latest incidents for Assembled and check for official updates:

Updates:

  • Time: Feb. 24, 2024, 8:37 p.m.
    Status: Resolved
    Update: Due to an unintended consequence of a recent update, specifically a change that was deployed on February 13th, the process for backfilling contact stats inadvertently deleted reopen data. We have identified the root cause of this issue and have taken immediate action by reverting the problematic commit. Our team has also initiated a comprehensive backfill of contact stats for all customers to restore the missing data. The issue began on February 13th and was fully resolved by February 24th. A full backfill of the impacted data has been initiated, and we anticipate that all reopens data will be completely updated and restored to its accurate state shortly.

Updates:

  • Time: Feb. 7, 2024, 7:22 p.m.
    Status: Resolved
    Update: AWS applied a system patch and rebooted our main database. This caused a complete Assembled outage between 9:44 PM - 9:45 PM PT. Impact: There was a data delay immediately after the outage until 12:45 AM PT. All data has been restored except agent states for many customers whose data syncs were disrupted between 9:44 PM - 12:45 PM PT. We are adding an exclusion for agent states in the disrupted time period.

Updates:

  • Time: Feb. 7, 2024, 7:22 p.m.
    Status: Resolved
    Update: AWS applied a system patch and rebooted our main database. This caused a complete Assembled outage between 9:44 PM - 9:45 PM PT. Impact: There was a data delay immediately after the outage until 12:45 AM PT. All data has been restored except agent states for many customers whose data syncs were disrupted between 9:44 PM - 12:45 PM PT. We are adding an exclusion for agent states in the disrupted time period.

Updates:

  • Time: Jan. 31, 2024, 5:02 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 31, 2024, 5:02 a.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Jan. 30, 2024, 11:21 p.m.
    Status: Monitoring
    Update: Update: The root cause was a change in Infrastructure configuration which caused a disruption in service to Kustomer, Intercom and Zoom Contact Center agent states and a delay in all agent state syncs, and in our postmortem we’ll be taking remediation items to prevent this in the future. Outage start: 2:27 PM Pacific / 2227 UTC Outage end: 2:40 PM Pacific / 2240 UTC
  • Time: Jan. 30, 2024, 10:50 p.m.
    Status: Monitoring
    Update: We are pleased to inform you that the issue with agent state syncs has been successfully resolved. Our team has implemented the necessary fix, and the system is now functioning as expected. Our team is actively investigating the root cause of the issue to prevent its recurrence.
  • Time: Jan. 30, 2024, 10:41 p.m.
    Status: Investigating
    Update: Update: Our team is actively working on investigating and fixing the issue with agent state syncs. We understand the importance of resolving this issue promptly, and we are committed to providing updates as soon as we have more information.
  • Time: Jan. 30, 2024, 10:38 p.m.
    Status: Investigating
    Update: We are currently aware of an issue with our agent state syncs that is affecting the proper functionality of our system. Our team is actively investigating this issue to identify the root cause and implement a solution.

Updates:

  • Time: Jan. 31, 2024, 5:02 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 31, 2024, 5:02 a.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Jan. 30, 2024, 11:21 p.m.
    Status: Monitoring
    Update: Update: The root cause was a change in Infrastructure configuration which caused a disruption in service to Kustomer, Intercom and Zoom Contact Center agent states and a delay in all agent state syncs, and in our postmortem we’ll be taking remediation items to prevent this in the future. Outage start: 2:27 PM Pacific / 2227 UTC Outage end: 2:40 PM Pacific / 2240 UTC
  • Time: Jan. 30, 2024, 10:50 p.m.
    Status: Monitoring
    Update: We are pleased to inform you that the issue with agent state syncs has been successfully resolved. Our team has implemented the necessary fix, and the system is now functioning as expected. Our team is actively investigating the root cause of the issue to prevent its recurrence.
  • Time: Jan. 30, 2024, 10:41 p.m.
    Status: Investigating
    Update: Update: Our team is actively working on investigating and fixing the issue with agent state syncs. We understand the importance of resolving this issue promptly, and we are committed to providing updates as soon as we have more information.
  • Time: Jan. 30, 2024, 10:38 p.m.
    Status: Investigating
    Update: We are currently aware of an issue with our agent state syncs that is affecting the proper functionality of our system. Our team is actively investigating this issue to identify the root cause and implement a solution.

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Frequently Asked Questions - Assembled

Is there a Assembled outage?
The current status of Assembled is: Systems Active
Where can I find the official status page of Assembled?
The official status page for Assembled is here
How can I get notified if Assembled is down or experiencing an outage?
To get notified of any status changes to Assembled, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Assembled every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Assembled do?
This platform assists teams in managing customer support by forecasting demand, scheduling teams, and providing insights for improvement.

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