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Is there an Guard outage?

Guard status: Systems Active

Last checked: 4 minutes ago

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Guard outages and incidents

Outage and incident data over the last 30 days for Guard.

There have been 1 outages or incidents for Guard in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Guard

Outlogger tracks the status of these components for Xero:

Account Management Active
API tokens Active
Audit Logs Active
Domain Claims Active
SAML-based SSO Active
Signup Active
User Provisioning Active
Data Classification Active
Data Security Policies Active
Guard Detect Active
Component Status
Account Management Active
API tokens Active
Audit Logs Active
Domain Claims Active
SAML-based SSO Active
Signup Active
User Provisioning Active
Active
Data Classification Active
Data Security Policies Active
Guard Detect Active

Latest Guard outages and incidents.

View the latest incidents for Guard and check for official updates:

Updates:

  • Time: May 22, 2021, 3:56 a.m.
    Status: Resolved
    Update: The fix has been deployed and the issue has been resolved.
  • Time: May 21, 2021, 8:57 p.m.
    Status: Identified
    Update: Team has correctly identified the underlying issue with an external DNS provider's API and added a test to verify this specific behavior doesn't regress in the future. The fix is being prepared and will be deployed out when ready. Once the rollout of the deployment is completed the team will begin an async process to force a re-verification on all claimed domains.
  • Time: May 21, 2021, 6:49 p.m.
    Status: Identified
    Update: Our domain verification system is seeing inconsistent DNS TXT record responses. This inconsistency is leading to domain claim verification and re-verification of already claimed domains to fail with a "missing token" status. There is no detected product access impact due to this incident at this time and we have temporarily paused our re-verification access revocation system until the root cause is identified and resolved. Will provide more details when available.
  • Time: May 21, 2021, 3:37 p.m.
    Status: Investigating
    Update: We are investigating an issue with Domain Verification that is impacting all Atlassian Access customers. We will provide more details within the next hour.

Updates:

  • Time: May 22, 2021, 3:56 a.m.
    Status: Resolved
    Update: The fix has been deployed and the issue has been resolved.
  • Time: May 21, 2021, 8:57 p.m.
    Status: Identified
    Update: Team has correctly identified the underlying issue with an external DNS provider's API and added a test to verify this specific behavior doesn't regress in the future. The fix is being prepared and will be deployed out when ready. Once the rollout of the deployment is completed the team will begin an async process to force a re-verification on all claimed domains.
  • Time: May 21, 2021, 6:49 p.m.
    Status: Identified
    Update: Our domain verification system is seeing inconsistent DNS TXT record responses. This inconsistency is leading to domain claim verification and re-verification of already claimed domains to fail with a "missing token" status. There is no detected product access impact due to this incident at this time and we have temporarily paused our re-verification access revocation system until the root cause is identified and resolved. Will provide more details when available.
  • Time: May 21, 2021, 3:37 p.m.
    Status: Investigating
    Update: We are investigating an issue with Domain Verification that is impacting all Atlassian Access customers. We will provide more details within the next hour.

Updates:

  • Time: May 21, 2021, 8:10 p.m.
    Status: Resolved
    Update: Between 14:00 UTC to 17:00 UTC, we experienced an issue where authentication policy changes were not reflecting for Atlassian Access. The issue has been resolved and the service is operating normally.
  • Time: May 21, 2021, 3:24 p.m.
    Status: Investigating
    Update: We are investigating issue with authentication policies not reflecting the changes in GUI for some Cloud customers. We will provide more details once we identify the root cause.

Updates:

  • Time: May 21, 2021, 8:10 p.m.
    Status: Resolved
    Update: Between 14:00 UTC to 17:00 UTC, we experienced an issue where authentication policy changes were not reflecting for Atlassian Access. The issue has been resolved and the service is operating normally.
  • Time: May 21, 2021, 3:24 p.m.
    Status: Investigating
    Update: We are investigating issue with authentication policies not reflecting the changes in GUI for some Cloud customers. We will provide more details once we identify the root cause.

Updates:

  • Time: May 18, 2021, 9:46 p.m.
    Status: Resolved
    Update: The AWS Elastic Search failures have stopped occurring. The systems are functioning well.
  • Time: May 18, 2021, 9:44 p.m.
    Status: Identified
    Update: The issue has been identified to be an AWS Elastic Search issue. We have engaged AWS customer support for sorting it out.
  • Time: May 18, 2021, 6:52 p.m.
    Status: Investigating
    Update: We are currently investigating the issue. At the moment we know of the service that is failing and are trying to find the root cause.

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Frequently Asked Questions - Guard

Is there a Guard outage?
The current status of Guard is: Systems Active
Where can I find the official status page of Guard?
The official status page for Guard is here
How can I get notified if Guard is down or experiencing an outage?
To get notified of any status changes to Guard, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Guard every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Guard do?
Atlassian Access provides centralized administration and enterprise-grade security for all Atlassian cloud products.

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