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Is there an Atlassian Support outage?

Atlassian Support status: Systems Active

Last checked: 6 minutes ago

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Atlassian Support outages and incidents

Outage and incident data over the last 30 days for Atlassian Support.

There have been 0 outages or incidents for Atlassian Support in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Atlassian Support

Outlogger tracks the status of these components for Xero:

API Docs Active
Blogs Active
Careers Active
Community Active
Content Delivery Active
Downloads Access Active
Knowledge Base Active
Preferences Center Active
Public Issues Tracker Active
Search Active
Support Portal Active
Ticketing Active
Training Active
Component Status
API Docs Active
Blogs Active
Careers Active
Community Active
Content Delivery Active
Downloads Access Active
Knowledge Base Active
Preferences Center Active
Public Issues Tracker Active
Search Active
Support Portal Active
Ticketing Active
Training Active

Latest Atlassian Support outages and incidents.

View the latest incidents for Atlassian Support and check for official updates:

Updates:

  • Time: July 1, 2020, 5:16 p.m.
    Status: Resolved
    Update: The issue with Atlassian Support has been resolved and the service is operating normally.
  • Time: June 29, 2020, 5:14 a.m.
    Status: Monitoring
    Update: We have identified the root cause of the intermittent errors and have mitigated the problem. We are now monitoring closely.
  • Time: June 29, 2020, 4:35 a.m.
    Status: Investigating
    Update: We are investigating cases of degraded performance for Atlassian Support Cloud customers. We will provide more details within the next hour.

Updates:

  • Time: June 24, 2020, 9:48 p.m.
    Status: Resolved
    Update: Between 2020-06-24 18:46 to 2020-06-24 21:28 UTC, we experienced an outage of getsupport.atlassian.com. The issue has been resolved and the service is operating normally.
  • Time: June 24, 2020, 9:05 p.m.
    Status: Monitoring
    Update: We believe this outage to be resolved and are now monitoring closely.
  • Time: June 24, 2020, 8 p.m.
    Status: Investigating
    Update: We continue to investigate an issue with getsupport.atlassian.com that is impacting all Atlassian Support customers. We will provide more details within the next hour. Customers can create support cases as normal at http://support.atlassian.com/ and reply to existing tickets by email. These will be added to the support system when it is back online. Calls to the Premier and Priority Support phone numbers will go to voicemail for processing after maintenance is complete. https://confluence.atlassian.com/support/atlassian-support-offerings-193299636.html If you require urgent assistance please see https://confluence.atlassian.com/support/contact-support-temporary-channel-950800787.html
  • Time: June 24, 2020, 7:20 p.m.
    Status: Investigating
    Update: We are currently investigating this issue. Customers can create support cases as normal at http://support.atlassian.com/ and reply to existing tickets by email. These will be added to the support system when it is back online. Calls to the Premier and Priority Support phone numbers will go to voicemail for processing after maintenance is complete. https://confluence.atlassian.com/support/atlassian-support-offerings-193299636.html

Updates:

  • Time: Nov. 30, 2019, 12:08 a.m.
    Status: Resolved
    Update: Our upstream provider has resolved the issue with community.atlassian.com, and both it and confluence.atlassian.com are fully operational.
  • Time: Nov. 29, 2019, 9:38 p.m.
    Status: Identified
    Update: confluence.atlassian.com has returned to normal operation. We are still working with our upstream provider to restore full access to community.atlassian.com
  • Time: Nov. 29, 2019, 6:38 p.m.
    Status: Identified
    Update: We have identified the cause of the intermittent problems with confluence.atlassian.com and are working with our upstream provider to resolve the issues with community.atlassian.com
  • Time: Nov. 29, 2019, 1:24 p.m.
    Status: Investigating
    Update: We are investigating an issue serving content for documentation at confluence.atlassian.com and the community.atlassian.com.

Updates:

  • Time: Nov. 13, 2019, 1:01 a.m.
    Status: Resolved
    Update: We have identified the cause of the degraded performance and taken steps to prevent it from happening again.
  • Time: Nov. 12, 2019, 10:08 p.m.
    Status: Investigating
    Update: We are currently investigating reports of degraded performance of getsupport.atlassian.com

Updates:

  • Time: Oct. 23, 2019, 4:02 a.m.
    Status: Resolved
    Update: Between 23:45 UTC to 02:19 UTC, some customers experienced intermittent failure connecting to Atlassian Cloud. The root cause was an increased DNS error rate from our infrastructure supplier. The supplier fixed the upstream issue and we have verified that the services have recovered. The conditions that caused the issue have been addressed and we are actively working on a permanent fix. The issue has been resolved and the service is operating normally.
  • Time: Oct. 23, 2019, 1:32 a.m.
    Status: Monitoring
    Update: We have identified the root cause of the intermittent failure connecting to Atlassian Cloud for some cloud customers and have mitigated the problem. We are now monitoring closely.
  • Time: Oct. 23, 2019, 1:32 a.m.
    Status: Identified
    Update: We have identified the root cause of the intermittent failure connecting to Atlassian Cloud for some cloud customers and have mitigated the problem. We are now monitoring closely.
  • Time: Oct. 23, 2019, 1:08 a.m.
    Status: Identified
    Update: We continue to work on resolving intermittent failure connecting to Atlassian Cloud for some cloud customers. We will provide hourly updates.
  • Time: Oct. 23, 2019, 12:12 a.m.
    Status: Identified
    Update: We continue to work on resolving intermittent failure connecting to Atlassian Cloud for some cloud customers. We will provide hourly updates.
  • Time: Oct. 22, 2019, 10:32 p.m.
    Status: Investigating
    Update: We are aware that some customers may be experiencing intermittent failure connecting to Atlassian Cloud. We are working with our cloud hosting provider (AWS) to resolve the DNS related errors. We will provide hourly updates.

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Frequently Asked Questions - Atlassian Support

Is there a Atlassian Support outage?
The current status of Atlassian Support is: Systems Active
Where can I find the official status page of Atlassian Support?
The official status page for Atlassian Support is here
How can I get notified if Atlassian Support is down or experiencing an outage?
To get notified of any status changes to Atlassian Support, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Atlassian Support every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Atlassian Support do?
Access Atlassian Support for community resources and find answers, support, and inspiration from other users. Monitor the health of cloud services and products.

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