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Is there an Atlassian Support outage?

Atlassian Support status: Systems Active

Last checked: a minute ago

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Atlassian Support outages and incidents

Outage and incident data over the last 30 days for Atlassian Support.

There have been 0 outages or incidents for Atlassian Support in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Atlassian Support

Outlogger tracks the status of these components for Xero:

API Docs Active
Blogs Active
Careers Active
Community Active
Content Delivery Active
Downloads Access Active
Knowledge Base Active
Preferences Center Active
Public Issues Tracker Active
Search Active
Support Portal Active
Ticketing Active
Training Active
Component Status
API Docs Active
Blogs Active
Careers Active
Community Active
Content Delivery Active
Downloads Access Active
Knowledge Base Active
Preferences Center Active
Public Issues Tracker Active
Search Active
Support Portal Active
Ticketing Active
Training Active

Latest Atlassian Support outages and incidents.

View the latest incidents for Atlassian Support and check for official updates:

Updates:

  • Time: Sept. 30, 2019, 7:37 p.m.
    Status: Resolved
    Update: This incident has been resolved
  • Time: Sept. 30, 2019, 7:23 p.m.
    Status: Monitoring
    Update: Service has been restored, we are continuing to monitor the situation for any regression.
  • Time: Sept. 30, 2019, 5:40 p.m.
    Status: Investigating
    Update: We are currently investigating an incident involving all purchasing systems. Currently all customers will be unable to: - sign up for new products. - receive quotes on or purchase market place add-ons. - provision new products or in some cases deactivate users.

Updates:

  • Time: Sept. 27, 2019, 8:31 a.m.
    Status: Resolved
    Update: Between 07:20 UTC to 08:30 UTC, we experienced slow responses and timeouts on getsupport.atlassian.com. The issue has been resolved and the service is operating normally.
  • Time: Sept. 27, 2019, 8:04 a.m.
    Status: Investigating
    Update: We are investigating an issue with getsupport.atlassian.com. We will provide more details within the next hour.

Updates:

  • Time: Sept. 13, 2019, 7:52 p.m.
    Status: Resolved
    Update: We have mitigated the issue with the support portal contact forms, allowing customers to successfully raise support issues again. Sorry for the inconvenience.
  • Time: Sept. 13, 2019, 7:18 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with the support portal contact form which is not allowing customers to raise new support requests.

Updates:

  • Time: Sept. 13, 2019, 9:43 p.m.
    Status: Resolved
    Update: Between 17:25 UTC to 20:56 UTC, we experienced an outage of jira.atlassian.com. The issue has been resolved and the service is operating normally.
  • Time: Sept. 13, 2019, 9:09 p.m.
    Status: Identified
    Update: We have identified the potential root cause and have rolled back the related changes. Next update in 1 hour.
  • Time: Sept. 13, 2019, 7:25 p.m.
    Status: Investigating
    Update: We do not have a root cause yet and Jira.atlassian.com is still down. We are investigating and will post updates within the next hour.
  • Time: Sept. 13, 2019, 6:22 p.m.
    Status: Investigating
    Update: We are investigating an issue with jira.atlassian.com that is impacting some customers. We will provide more details within the next hour.

Updates:

  • Time: July 25, 2019, 2:36 a.m.
    Status: Resolved
    Update: We experienced an issue receiving emails to [email protected] between July 23, 21:00 UTC and July 24, 23:45 UTC that may have resulted in updates not reaching our support teams. If you’re waiting on an urgent response, please contact Atlassian Support via https://support.atlassian.com.

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Frequently Asked Questions - Atlassian Support

Is there a Atlassian Support outage?
The current status of Atlassian Support is: Systems Active
Where can I find the official status page of Atlassian Support?
The official status page for Atlassian Support is here
How can I get notified if Atlassian Support is down or experiencing an outage?
To get notified of any status changes to Atlassian Support, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Atlassian Support every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Atlassian Support do?
Access Atlassian Support for community resources and find answers, support, and inspiration from other users. Monitor the health of cloud services and products.

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