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Is there an Aventri outage?

Aventri status: Systems Active

Last checked: 3 months, 3 weeks ago

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Aventri outages and incidents

Outage and incident data over the last 30 days for Aventri.

There have been 0 outages or incidents for Aventri in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Aventri

Outlogger tracks the status of these components for Xero:

Email Active
Public API Active
Stova Attendee Mobile Apps Active
Web Active
Zentila Application Active
Component Status
Email Active
Public API Active
Stova Attendee Mobile Apps Active
Web Active
Zentila Application Active

Latest Aventri outages and incidents.

View the latest incidents for Aventri and check for official updates:

Updates:

  • Time: Sept. 10, 2021, 3:56 p.m.
    Status: Postmortem
    Update: **Why it happened** As we started investigating the issue, the Aventri OPS team noticed that different server instances were entering into an unhealthy status for about a few seconds, before changing back to a healthy status. The load balancers routing user requests was unable to pickup on the transient healthy state of the servers causing requests to fail. Even though recreating the load balancers helped us reduce the failure rate to 10-20%, it was still not enough to provide a consistent experience to our customers. We engaged the AWS Prod support team which helped diagnose that the CPU spikes on those servers were causing the unhealthy status alerts and made our products unreachable or slow when connected to that specific instance. Upon further investigation, we noticed the issues were related to the operating system and the servers were running an older OS version. **What we did about it** In the interest of time instead of trying to debug the older OS version, we went down the path of recreating all server instances with the latest OS version and replace the older instances in the cluster. Once completed, the ops team monitored the infrastructure, got the QA team to run health checks across all application modules and notified the support & client services team that the platform is available leading to resolution of the incident.
  • Time: Sept. 10, 2021, 12:07 a.m.
    Status: Resolved
    Update: Incident of downgraded performance on North America is now resolved with all platform modules working as expected.
  • Time: Sept. 9, 2021, 10:36 p.m.
    Status: Investigating
    Update: We are continuing to see a performance increase, however some system slowness and errors are still present at this time. We are continuing to investigate and monitor the platform. We will provide additional updates as we have more information.
  • Time: Sept. 9, 2021, 9:07 p.m.
    Status: Investigating
    Update: We are currently investigating additional reports of system errors in North America. We will continue to provide updates as we have more information.
  • Time: Sept. 9, 2021, 8:34 p.m.
    Status: Monitoring
    Update: We are continuing to see a performance increase, however some system slowness is still present at this time. We will continue to monitor and provide updates.
  • Time: Sept. 9, 2021, 5:39 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Sept. 9, 2021, 5:29 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Sept. 9, 2021, 3:57 p.m.
    Status: Investigating
    Update: We are continuing to investigate this urgent matter.
  • Time: Sept. 9, 2021, 2:57 p.m.
    Status: Investigating
    Update: We are continuing to investigate this urgent matter at our highest priority and will continue to provide updates as we have them.
  • Time: Sept. 9, 2021, 2:06 p.m.
    Status: Investigating
    Update: We’re currently investigating reports of system errors in North America. We apologize for any inconvenience and will post another update as soon as we learn more.

Updates:

  • Time: Sept. 7, 2021, 4:06 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 7, 2021, 11:47 a.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Sept. 7, 2021, 9:54 a.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Sept. 7, 2021, 9:08 a.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Sept. 7, 2021, 8:45 a.m.
    Status: Investigating
    Update: We’re currently experiencing performance issues with Websites in EMEA. Our team is currently working to restore normal performance levels. We apologize for any inconvenience.

Updates:

  • Time: Sept. 3, 2021, 10:15 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 3, 2021, 9:25 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Sept. 3, 2021, 8:44 a.m.
    Status: Investigating
    Update: We’re experiencing a service outage with Survey and Abstract modules in North America. Our team is aware of the issue and is currently working to restore the services.

Updates:

  • Time: Aug. 25, 2021, 10:35 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 25, 2021, 9:44 a.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Aug. 25, 2021, 9:32 a.m.
    Status: Investigating
    Update: We’re currently investigating reports of system slowness in North America. We apologize for any inconvenience and will post another update as soon as we learn more.

Updates:

  • Time: July 2, 2021, 7:33 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 2, 2021, 4:13 p.m.
    Status: Monitoring
    Update: We have identified the issue and have been able to recover. We are not yet marking this resolved as our team is still working on the root cause. At this point all users should be able to consistently access all part of the platform.
  • Time: July 2, 2021, 3:59 p.m.
    Status: Investigating
    Update: We are continuing to urgently investigate issues with accessing the Aventri North American platform. We will post updates as we have them.
  • Time: July 2, 2021, 3:25 p.m.
    Status: Investigating
    Update: We’re currently investigating reports of system errors in North America. We apologize for any inconvenience and will post another update as soon as we learn more.

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Frequently Asked Questions - Aventri

Is there a Aventri outage?
The current status of Aventri is: Systems Active
Where can I find the official status page of Aventri?
The official status page for Aventri is here
How can I get notified if Aventri is down or experiencing an outage?
To get notified of any status changes to Aventri, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Aventri every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Aventri do?
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