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Is there an SLI outage?

SLI status: Systems Active

Last checked: 56 seconds ago

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SLI outages and incidents

Outage and incident data over the last 30 days for SLI.

There have been 0 outages or incidents for SLI in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for SLI

Outlogger tracks the status of these components for Xero:

AWS cloudfront Active
AWS ec2-eu-west-2 Active
AWS ec2-us-east-1 Active
AWS route53-ap-southeast-1 Active
AWS route53-ap-southeast-2 Active
Google Cloud Platform Cloud Spanner Active
Google Cloud Platform Google BigQuery Active
Google Cloud Platform Google Cloud Dataflow Active
Google Cloud Platform Google Cloud Datastore Active
Google Cloud Platform Google Cloud DNS Active
Google Cloud Platform Google Compute Engine Active
Google Cloud Platform Google Kubernetes Engine Active
MyAlerts Active
Commerce Console (aka SLI Tools) Active
SLI CDN Active
SLI Demo SearchCluster Active
SLI Recommendations Engine Active
SLI Reports service Active
SLI SearchBuilder Active
SLI Search Cluster AU Active
SLI Search Cluster UK Active
SLI Search Cluster US Active
SLI Staging SearchBuilder Active
SLI Staging SearchCluster Active
SLI Staging TemplateBuilder Active
SLI TemplateBuilder Active
Component Status
AWS cloudfront Active
AWS ec2-eu-west-2 Active
AWS ec2-us-east-1 Active
AWS route53-ap-southeast-1 Active
AWS route53-ap-southeast-2 Active
Google Cloud Platform Cloud Spanner Active
Google Cloud Platform Google BigQuery Active
Google Cloud Platform Google Cloud Dataflow Active
Google Cloud Platform Google Cloud Datastore Active
Google Cloud Platform Google Cloud DNS Active
Google Cloud Platform Google Compute Engine Active
Google Cloud Platform Google Kubernetes Engine Active
MyAlerts Active
Active
Commerce Console (aka SLI Tools) Active
SLI CDN Active
SLI Demo SearchCluster Active
SLI Recommendations Engine Active
SLI Reports service Active
SLI SearchBuilder Active
SLI Search Cluster AU Active
SLI Search Cluster UK Active
SLI Search Cluster US Active
SLI Staging SearchBuilder Active
SLI Staging SearchCluster Active
SLI Staging TemplateBuilder Active
SLI TemplateBuilder Active

Latest SLI outages and incidents.

View the latest incidents for SLI and check for official updates:

Updates:

  • Time: Sept. 1, 2020, 1:33 p.m.
    Status: Resolved
    Update: A final sync was done between old and new FTP servers. For any further issues please contact SLI Support at support.sli-systems.com. This issue is deemed as resolved.
  • Time: Sept. 1, 2020, 1:27 p.m.
    Status: Monitoring
    Update: A final sync was done between old and new FTP servers. For any further issues please contact SLI Support at support.sli-systems.com. This issue is deemed as resolved.
  • Time: Aug. 26, 2020, 7:54 p.m.
    Status: Monitoring
    Update: The availability issues affecting the uploading of new catalogs has been addressed. New catalogs can be uploaded. The FTP servers continue to be available on the following addresses: - fvip-usa1.slitm.net - ftp1.sli-systems.com - (alternatively) 54.162.18.223 If you experience delays on the processing of catalogs, please re-upload them. This will force the SLI platform to re-run the index building process, thus expediting processing. The Infrastructure team continues to monitor the health of the service.
  • Time: Aug. 26, 2020, 7:35 a.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Aug. 26, 2020, 7:34 a.m.
    Status: Identified
    Update: Client feeds can not be sent to SLI via FTP due to the FTP server outage. Indexes for any client using this method will not be updated. SLI is working with the infrastructure provider to get this fixed.

Updates:

  • Time: Sept. 1, 2020, 1:56 p.m.
    Status: Resolved
    Update: No further occurrences of this issue have been identified or reported. This incident is deemed as Resolved.
  • Time: Aug. 25, 2020, 7:20 a.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Aug. 25, 2020, 7:20 a.m.
    Status: Monitoring
    Update: It was identified that, as an index is built, transition of stages were not properly reported back to the Commerce Console and hence not reflected on the tool. As the search building capabilities becomes more stable, the Commerce Console is again able to properly reflect the progress. This issue continues to be monitored.
  • Time: Aug. 24, 2020, 6:09 p.m.
    Status: Investigating
    Update: As a side effect of general stability issues with the index building capability, the SLI Commerce Console is not properly displaying the processing of indexes, nor the status of previous runs. This issue has been escalated internally and is being investigated by the Infrastructure and Engineering Teams.

Updates:

  • Time: Aug. 29, 2020, 2:22 a.m.
    Status: Resolved
    Update: The index building functionality as been stable for over 36hrs, with processing times below 30 minutes (depending the size of the feed). Customers have not reported new occurrences. As such, this incident is marked as resolved. The Infrastructure Team remains monitoring the performance and L3 support remains on call.
  • Time: Aug. 25, 2020, 8:20 p.m.
    Status: Monitoring
    Update: The distribution of new indexes to the SearchClusters is back to normal. Performance issues do persist, impacting the time it takes to build new indexes.
  • Time: Aug. 25, 2020, 8:19 p.m.
    Status: Monitoring
    Update: The distribution of new indexes to the SearchClusters is back to normal. Performance issues do persist, impacting the time it takes to build new indexes.
  • Time: Aug. 25, 2020, 6:40 p.m.
    Status: Identified
    Update: Further issues have been identified with the distribution of new indexes to the SearchClusters. The Infrastructure and Engineering Teams are investigating.
  • Time: Aug. 25, 2020, 7:13 a.m.
    Status: Monitoring
    Update: A full maintenance of the underlying map-reduce cluster was conducted. Performance is once again back to normal levels and time-to-build indexes is back to what's expected. Nonetheless the overall functionality continues to be monitored.
  • Time: Aug. 23, 2020, 7:41 p.m.
    Status: Monitoring
    Update: Index building functionality has been stable during the past 24hrs. Nevertheless the Infrastructure Team on duty continues actively monitor the overall functionality.
  • Time: Aug. 22, 2020, 6:13 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Aug. 22, 2020, 6:13 p.m.
    Status: Monitoring
    Update: Once again Issues where identified with the underlying map-reduce cluster being used to build indexes. An out-of-cycle maintenance was executed and functionality was restored. Indexes are being built and distributed. The Infrastructure Team on duty continues to monitor the whole index building functionality.
  • Time: Aug. 22, 2020, 11:31 a.m.
    Status: Investigating
    Update: Issues with index building functionality has been reported. The Infrastructure Team on duty is investigating.

Updates:

  • Time: Aug. 22, 2020, 3:05 a.m.
    Status: Resolved
    Update: SearchBuilder capabilities have been restored to normal. The Infrastructure Team continued to monitor all through the weekend. After no further incidents have been reported, this issue is deemed as resolved.
  • Time: Aug. 22, 2020, 1:39 a.m.
    Status: Monitoring
    Update: Issues where identified with the underlying map-reduce cluster being used to build indexes. An out-of-cycle maintenance was executed and functionality was restored. The Infrastructure Team on duty continues to monitor the whole index building functionality.
  • Time: Aug. 21, 2020, 11:18 p.m.
    Status: Investigating
    Update: Issues with index building functionality has been reported. The Infrastructure Team on duty is investigating.

Updates:

  • Time: Aug. 21, 2020, 7:57 p.m.
    Status: Resolved
    Update: At this time, index building functionality has been reestablished, with queued jobs cleared and processing times having returned to normal. This incident is deemed as resolved
  • Time: Aug. 21, 2020, 6:56 p.m.
    Status: Monitoring
    Update: Another root cause for this issue has been identified and addressed. We are continuing to monitor Search Builder to confirm full functionality has been restored.
  • Time: Aug. 21, 2020, 3:12 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Aug. 21, 2020, 12:58 p.m.
    Status: Identified
    Update: Issues persists with still generate delay on building new indexes. The Infrastructure Team has shutdown all systems not related to building indexes and isolated network traffic in order to identify bottlenecks and resource contemption.
  • Time: Aug. 21, 2020, 1:18 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Aug. 20, 2020, 9:43 p.m.
    Status: Identified
    Update: The root cause generating delays on the building of new indexes has been identified as being an inconsistency on the shared filesystem backing the process. The Infrastructure Team on duty is executing recovery processes to stabilize the filesystem. There is no risk of data loss since this filesystem only stores transient data used for building indexes.
  • Time: Aug. 20, 2020, 7:14 p.m.
    Status: Monitoring
    Update: Since noon UTC, it has been identified an amount of delay on the SLI SearchBuilder infrastructure. Several steps have been take to free up resources and streamline execution. At this time the Infrastructure Team continues to monitor performance and stability of the aforementioned infrastructure.

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Frequently Asked Questions - SLI

Is there a SLI outage?
The current status of SLI is: Systems Active
Where can I find the official status page of SLI?
The official status page for SLI is here
How can I get notified if SLI is down or experiencing an outage?
To get notified of any status changes to SLI, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of SLI every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does SLI do?
12 new software solutions from Avolin have been transitioned to IgniteTech, a business unit within ESW Capital organization.

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