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Is there an Basiq outage?

Basiq status: Systems Active

Last checked: 2 minutes ago

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Basiq outages and incidents

Outage and incident data over the last 30 days for Basiq.

There have been 3 outages or incidents for Basiq in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Basiq

Outlogger tracks the status of these components for Xero:

APIs Active
CDR Connectors Active
Dashboard Active
Documentation Active
Web Connectors Active
Website Active
Component Status
APIs Active
CDR Connectors Active
Dashboard Active
Documentation Active
Web Connectors Active
Website Active

Latest Basiq outages and incidents.

View the latest incidents for Basiq and check for official updates:

Updates:

  • Time: Feb. 16, 2022, 10:45 p.m.
    Status: Resolved
    Update: Confirming no further issues - root cause has been identified and addressed. Closing this incident.
  • Time: Feb. 16, 2022, 10:25 a.m.
    Status: Monitoring
    Update: Thank you for your patience. The smart cache issue has been resolved but we will keep this notice open while we monitor overnight. We will update this notice in the morning - but as always, please reach out to [email protected] if you have any questions or concerns.
  • Time: Feb. 16, 2022, 9:06 a.m.
    Status: Identified
    Update: We are still working on the root cause of the smart cache not initiating background refreshes as expected - but the secondary issue of the slow jobs queues has been addressed: jobs are now going through as normal. Please use the manual refresh option sparingly until this incident is resolved. We will keep you updated.
  • Time: Feb. 16, 2022, 1:02 a.m.
    Status: Identified
    Update: There is an issue with our smart cache, where background refreshes are not being initiated on schedule. There is a second related issue, where manual refreshes are taking longer to complete than normal. We recommend that you hold off on manual refreshes if possible; or at least avoid large scale batch refreshes. We have added additional resources to the jobs queue to handle increased manual refreshes, while we work on the smart cache issue. Note that this issue only affects refreshing of existing connections: new connections are going through as normal. We will keep this ticket updated - but if you have any questions or concerns you can also reach out to us at [email protected] at any time.

Updates:

  • Time: Feb. 16, 2022, 10:45 p.m.
    Status: Resolved
    Update: Confirming no further issues - root cause has been identified and addressed. Closing this incident.
  • Time: Feb. 16, 2022, 10:25 a.m.
    Status: Monitoring
    Update: Thank you for your patience. The smart cache issue has been resolved but we will keep this notice open while we monitor overnight. We will update this notice in the morning - but as always, please reach out to [email protected] if you have any questions or concerns.
  • Time: Feb. 16, 2022, 9:06 a.m.
    Status: Identified
    Update: We are still working on the root cause of the smart cache not initiating background refreshes as expected - but the secondary issue of the slow jobs queues has been addressed: jobs are now going through as normal. Please use the manual refresh option sparingly until this incident is resolved. We will keep you updated.
  • Time: Feb. 16, 2022, 1:02 a.m.
    Status: Identified
    Update: There is an issue with our smart cache, where background refreshes are not being initiated on schedule. There is a second related issue, where manual refreshes are taking longer to complete than normal. We recommend that you hold off on manual refreshes if possible; or at least avoid large scale batch refreshes. We have added additional resources to the jobs queue to handle increased manual refreshes, while we work on the smart cache issue. Note that this issue only affects refreshing of existing connections: new connections are going through as normal. We will keep this ticket updated - but if you have any questions or concerns you can also reach out to us at [email protected] at any time.

Updates:

  • Time: May 10, 2022, 11:35 p.m.
    Status: Resolved
    Update: Virgin Money Connector has now been moved to a Beta stage. If you have any questions or concerns about this connector, please don't hesitate to reach out to us at [email protected], or click on the blue chat icon, bottom right on the website.
  • Time: May 10, 2022, 11:31 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Feb. 10, 2022, 3:20 a.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Feb. 10, 2022, 3:18 a.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Feb. 10, 2022, 3:10 a.m.
    Status: Identified
    Update: Virgin Money has implemented a bot detection service to their login process which blocks aggregators, such as Basiq and other similar operators, from logging in to fetch the data. Our engineering team is investigating options to resolve the same. If you have any questions or concerns about this issue, please don't hesitate to reach out to us at [email protected], or click on the blue chat icon, bottom right on the website.

Updates:

  • Time: May 10, 2022, 11:35 p.m.
    Status: Resolved
    Update: Virgin Money Connector has now been moved to a Beta stage. If you have any questions or concerns about this connector, please don't hesitate to reach out to us at [email protected], or click on the blue chat icon, bottom right on the website.
  • Time: May 10, 2022, 11:31 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Feb. 10, 2022, 3:20 a.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Feb. 10, 2022, 3:18 a.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Feb. 10, 2022, 3:10 a.m.
    Status: Identified
    Update: Virgin Money has implemented a bot detection service to their login process which blocks aggregators, such as Basiq and other similar operators, from logging in to fetch the data. Our engineering team is investigating options to resolve the same. If you have any questions or concerns about this issue, please don't hesitate to reach out to us at [email protected], or click on the blue chat icon, bottom right on the website.

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Frequently Asked Questions - Basiq

Is there a Basiq outage?
The current status of Basiq is: Systems Active
Where can I find the official status page of Basiq?
The official status page for Basiq is here
How can I get notified if Basiq is down or experiencing an outage?
To get notified of any status changes to Basiq, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Basiq every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Basiq do?
Basiq offers a secure open banking API platform for developers to create innovative financial solutions, with access to customer-consented financial data and powerful APIs for valuable insights.

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