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Is there an Basiq outage?

Basiq status: Systems Active

Last checked: 9 minutes ago

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Basiq outages and incidents

Outage and incident data over the last 30 days for Basiq.

There have been 3 outages or incidents for Basiq in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Basiq

Outlogger tracks the status of these components for Xero:

APIs Active
CDR Connectors Active
Dashboard Active
Documentation Active
Web Connectors Active
Website Active
Component Status
APIs Active
CDR Connectors Active
Dashboard Active
Documentation Active
Web Connectors Active
Website Active

Latest Basiq outages and incidents.

View the latest incidents for Basiq and check for official updates:

Updates:

  • Time: April 7, 2022, 6:22 a.m.
    Status: Resolved
    Update: Confirming no further issues - root cause has been identified and addressed. Closing this incident.
  • Time: April 6, 2022, 11:19 p.m.
    Status: Monitoring
    Update: Thank you for your patience. The smart cache issue has been resolved but we will keep this notice open while we monitor this today. We will update this notice at the COB today - but as always, please reach out to [email protected] if you have any questions or concerns.
  • Time: April 5, 2022, 5:42 a.m.
    Status: Identified
    Update: We are still working on the root cause of the smart cache not initiated refreshes as expected - but the issue of the slow jobs queues has been addressed: jobs are now going through as normal. Please use the manual refresh option sparingly until this incident is resolved. We will keep you updated.
  • Time: April 5, 2022, 3:13 a.m.
    Status: Investigating
    Update: We are currently investigating this issue and will update once we identified the root cause.

Updates:

  • Time: March 10, 2022, 10:51 p.m.
    Status: Resolved
    Update: This issue was due the way accounts were represented by CBA. We have updated our code to account for this change and the AU04301 connector is back to normal operation. As always, please reach out to [email protected] with any questions or problems.
  • Time: March 10, 2022, 2:07 a.m.
    Status: Investigating
    Update: CBA has updated their website which has caused some jobs to fail. The team are working on it and you can expect an update by tomorrow morning at the latest.

Updates:

  • Time: March 10, 2022, 10:51 p.m.
    Status: Resolved
    Update: This issue was due the way accounts were represented by CBA. We have updated our code to account for this change and the AU04301 connector is back to normal operation. As always, please reach out to [email protected] with any questions or problems.
  • Time: March 10, 2022, 2:07 a.m.
    Status: Investigating
    Update: CBA has updated their website which has caused some jobs to fail. The team are working on it and you can expect an update by tomorrow morning at the latest.

Updates:

  • Time: March 7, 2022, 10:57 p.m.
    Status: Resolved
    Update: This issue was due to a change on the AMEX website and we have made required changes to resolve the same. As always, please reach out to [email protected] if you have any queries or encounter any issues.
  • Time: March 1, 2022, 2:51 a.m.
    Status: Identified
    Update: Our engineering team has identified that AMEX have made some changes to their website which is currently stopping us from retrieving data. The engineering team is working on a fix for this, we will update here as soon as we have more information.
  • Time: Feb. 28, 2022, 12:53 a.m.
    Status: Investigating
    Update: Majority of jobs for our American Express connector are failing to fetch the accounts. Our engineering team is investigating this at the moment. We will update here as we have more information. If you have any questions or concerns about this issue, please don't hesitate to reach out to us at [email protected], or click on the blue chat icon, bottom right on the website.

Updates:

  • Time: March 7, 2022, 10:57 p.m.
    Status: Resolved
    Update: This issue was due to a change on the AMEX website and we have made required changes to resolve the same. As always, please reach out to [email protected] if you have any queries or encounter any issues.
  • Time: March 1, 2022, 2:51 a.m.
    Status: Identified
    Update: Our engineering team has identified that AMEX have made some changes to their website which is currently stopping us from retrieving data. The engineering team is working on a fix for this, we will update here as soon as we have more information.
  • Time: Feb. 28, 2022, 12:53 a.m.
    Status: Investigating
    Update: Majority of jobs for our American Express connector are failing to fetch the accounts. Our engineering team is investigating this at the moment. We will update here as we have more information. If you have any questions or concerns about this issue, please don't hesitate to reach out to us at [email protected], or click on the blue chat icon, bottom right on the website.

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Frequently Asked Questions - Basiq

Is there a Basiq outage?
The current status of Basiq is: Systems Active
Where can I find the official status page of Basiq?
The official status page for Basiq is here
How can I get notified if Basiq is down or experiencing an outage?
To get notified of any status changes to Basiq, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Basiq every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Basiq do?
Basiq offers a secure open banking API platform for developers to create innovative financial solutions, with access to customer-consented financial data and powerful APIs for valuable insights.

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