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Is there an Basiq outage?

Basiq status: Systems Active

Last checked: 5 minutes ago

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Basiq outages and incidents

Outage and incident data over the last 30 days for Basiq.

There have been 3 outages or incidents for Basiq in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Basiq

Outlogger tracks the status of these components for Xero:

APIs Active
CDR Connectors Active
Dashboard Active
Documentation Active
Web Connectors Active
Website Active
Component Status
APIs Active
CDR Connectors Active
Dashboard Active
Documentation Active
Web Connectors Active
Website Active

Latest Basiq outages and incidents.

View the latest incidents for Basiq and check for official updates:

Updates:

  • Time: Aug. 24, 2023, 1:31 p.m.
    Status: Resolved
    Update: Thanks for your patience: this issue has been resolved. If you contacted Basiq support to disable MFA on your login today, you may re-enable it now. As always, please reach out to us at [email protected] with any questions or problems.
  • Time: Aug. 24, 2023, 4:45 a.m.
    Status: Identified
    Update: There is an issue with the MFA feature for the Basiq dashboard. Customers with MFA enabled are receiving a 404 / not found error when trying to login. We are aware of the issue and working on a fix. In the meantime, if you are getting this error and need to login, please reach out directly to us at [email protected] and we can assist.

Updates:

  • Time: Aug. 8, 2023, 2:52 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 8, 2023, 2:52 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 8, 2023, 2:51 a.m.
    Status: Monitoring
    Update: We are pleased to announce that the issue with our Consent UI has been successfully resolved. Our engineering team has implemented a fix, and we have conducted thorough testing to ensure that the Consent UI is now functioning as intended. If you encounter any further issues or have any questions, please don't hesitate to contact our support team at [email protected]. We will continue to keep you updated on any developments and strive to provide you with the best service possible.
  • Time: Aug. 8, 2023, 2:51 a.m.
    Status: Monitoring
    Update: We are pleased to announce that the issue with our Consent UI has been successfully resolved. Our engineering team has implemented a fix, and we have conducted thorough testing to ensure that the Consent UI is now functioning as intended. If you encounter any further issues or have any questions, please don't hesitate to contact our support team at [email protected]. We will continue to keep you updated on any developments and strive to provide you with the best service possible.
  • Time: Aug. 8, 2023, 2:43 a.m.
    Status: Identified
    Update: Updates: Our engineering team is fully engaged and currently applying the fix. We recognise the importance of user consent and data privacy. We apologize for any inconvenience this issue may have caused and assure you that we are doing everything in our power to resolve it as quickly as possible. We will continue to provide updates on this status page as we make progress towards resolving the issue. Thank you for your patience and understanding.
  • Time: Aug. 8, 2023, 2:43 a.m.
    Status: Identified
    Update: Updates: Our engineering team is fully engaged and currently applying the fix. We recognise the importance of user consent and data privacy. We apologize for any inconvenience this issue may have caused and assure you that we are doing everything in our power to resolve it as quickly as possible. We will continue to provide updates on this status page as we make progress towards resolving the issue. Thank you for your patience and understanding.
  • Time: Aug. 8, 2023, 2:22 a.m.
    Status: Identified
    Update: We have identified an issue with our Consent UI that is currently affecting user experience and data connections only for new users. Our team is actively investigating the root cause and working towards a resolution.
  • Time: Aug. 8, 2023, 2:22 a.m.
    Status: Identified
    Update: We have identified an issue with our Consent UI that is currently affecting user experience and data connections only for new users. Our team is actively investigating the root cause and working towards a resolution.

Updates:

  • Time: Aug. 1, 2023, 2:34 a.m.
    Status: Resolved
    Update: ME Bank have launched a new brand called ME Go, to service customers of their digital-only app. ME Bank have set up a separate brand for ME Go under the CDR framework, which requires a new connector in Basiq to service these customers. The new connector has been assigned a Basiq institution ID of AU20850 and is visible in your Basiq dashboard > Status page, and in the /connectors endpoint of the API. The new connector has been released in beta, but not enabled by default. If you would like to be an early adopter of the ME Go connector, please reach out to us at [email protected] and we will enable you.

Updates:

  • Time: Aug. 1, 2023, 2:34 a.m.
    Status: Resolved
    Update: ME Bank have launched a new brand called ME Go, to service customers of their digital-only app. ME Bank have set up a separate brand for ME Go under the CDR framework, which requires a new connector in Basiq to service these customers. The new connector has been assigned a Basiq institution ID of AU20850 and is visible in your Basiq dashboard > Status page, and in the /connectors endpoint of the API. The new connector has been released in beta, but not enabled by default. If you would like to be an early adopter of the ME Go connector, please reach out to us at [email protected] and we will enable you.

Updates:

  • Time: July 28, 2023, 12:07 a.m.
    Status: Resolved
    Update: Work completed as scheduled overnight, no issues noted.
  • Time: July 27, 2023, 7:13 a.m.
    Status: Identified
    Update: Further to the authentication flow updates started earlier in the month (here: https://status.basiq.io/incidents/8g3dz20zstr8) We will enable the new authentication flow for Macquarie (AU00301) tonight at 6pm AEST. These changes relate to CDR only. No impact anticipated.

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Frequently Asked Questions - Basiq

Is there a Basiq outage?
The current status of Basiq is: Systems Active
Where can I find the official status page of Basiq?
The official status page for Basiq is here
How can I get notified if Basiq is down or experiencing an outage?
To get notified of any status changes to Basiq, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Basiq every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Basiq do?
Basiq offers a secure open banking API platform for developers to create innovative financial solutions, with access to customer-consented financial data and powerful APIs for valuable insights.

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