Company Logo

Is there an Basiq outage?

Basiq status: Systems Active

Last checked: 3 seconds ago

Get notified about any outages, downtime or incidents for Basiq and 1800+ other cloud vendors. Monitor 10 companies, for free.

Subscribe for updates

Basiq outages and incidents

Outage and incident data over the last 30 days for Basiq.

There have been 3 outages or incidents for Basiq in the last 30 days.

Severity Breakdown:

Tired of searching for status updates?

Join OutLogger to be notified when any of your vendors or the components you use experience an outage. It's completely free and takes less than 2 minutes!

Sign Up Now

Components and Services Monitored for Basiq

Outlogger tracks the status of these components for Xero:

APIs Active
CDR Connectors Active
Dashboard Active
Documentation Active
Web Connectors Active
Website Active
Component Status
APIs Active
CDR Connectors Active
Dashboard Active
Documentation Active
Web Connectors Active
Website Active

Latest Basiq outages and incidents.

View the latest incidents for Basiq and check for official updates:

Updates:

  • Time: July 7, 2023, 3:02 a.m.
    Status: Resolved
    Update: We have rolled back the change for the following four data holders: AU15401 (Woolworths) AU15801 (Myer One) AU20020 (Aussie Home Loans) AU20110 (Bell Potter) We were not able to update our registration to the new authentication flow for these four banks. We will work with them to resolve those issues, and will switch them over together with the other outstanding data holders previously noted. No other issues noted. We will close this notice now. As always, please reach out to [email protected] with any questions or problems.
  • Time: July 6, 2023, 3:34 p.m.
    Status: Monitoring
    Update: Work has completed, we are monitoring for stability.
  • Time: July 6, 2023, 10:41 a.m.
    Status: Identified
    Update: Initial setup and testing is complete. We are starting the work in production now.
  • Time: July 6, 2023, 8:02 a.m.
    Status: Identified
    Update: We will be deploying a change tonight to the way that we authenticate with data holders (banks) via CDR. This change should be transparent to our partners and no impact is anticipated, however this notice is here for your visibility. We are not anticipating any impact to service. If anything does go wrong, it will be in the redirect from Basiq to the bank and / or from the bank back to Basiq. We will be monitoring service for all data holders and will update this status notice. 92 data holders will be updated tonight; these data holders have all completed testing successfully. The remaining data holders will be switched to the new authentication flow in coming weeks as outstanding issues with them are confirmed resolved. The full list of data holders to be switched tonight is below: AU00101 (Bendigo) AU00601 (ANZ) AU00701 (BOQ) AU00901 (Great Southern Bank) AU01001 (NAB) AU02501 (AMB) AU02801 (BCU) AU03101 (Bank of Sydney) AU03201 (BankSA) AU04101 (Coastline) AU04501 (Beyond Bank) AU05001 (Credit Union) AU05201 (Defence Bank) AU06201 (First Option) AU06401 (Gateway Bank) AU07201 (HSBC) AU07301 (Hume Bank) AU08801 (Bank Australia) AU08901 (ME Bank) AU09201 (MyState) AU09301 (NPBS) AU09701 (Orange CU) AU09801 (People's Choice) AU09901 (P&N) AU10501 (RACQ) AU10701 (Qudos) AU10801 (QCCU) AU11301 (RAMS) AU11901 (G&C Mutual) AU12301 (St. George) AU12401 (Summerland) AU13601 (UBank) AU14201 (Westpac) AU15401 (Woolworths) AU15501 (Qantas) AU15801 (Myer One) AU16001 (Virgin Money) AU16501 (Bank Vic) AU18001 (Bank First) AU18901 (RaboDirect Online Savings) AU20010 (u Bank) AU20020 (Aussie Home Loans) AU20030 (Australian Mutual Bank LTD) AU20040 (Australian Unity Bank) AU20050 (Auswide Bank Ltd) AU20070 (Bank of China) AU20080 (Bank of us) AU20110 (Bell Potter) AU20120 (BHCCU) AU20130 (BOQ Specialist) AU20140 (Card Services) AU20160 (Central Murray Credit Union Limited) AU20170 (Central West CUL) AU20220 (DDH Graham) AU20230 (Dnister) AU20250 (Family First) AU20260 (Fire Service Credit Union) AU20270 (Firefighters Mutual Bank) AU20280 (First Choice Credit Union) AU20290 (Geelong Bank) AU20300 (gmcu) AU20310 (Health Professionals Bank) AU20320 (Hiver Bank) AU20330 (Horizon Bank) AU20350 (Illawarra Credit Union Limited) AU20370 (Judo Bank) AU20380 (Kogan Money Credit Cards) AU20390 (Laboratories Credit Union) AU20410 (Maitland Mutual Limited) AU20460 (Police Credit Union Ltd) AU20480 (QBANK) AU20510 (Regional Australia Bank) AU20520 (Reliance Bank) AU20530 (RSL Money) AU20550 (South West Slopes Credit Union Ltd) AU20560 (Southern Cross Credit Union) AU20580 (The Capricornian) AU20590 (The Mac) AU20600 (TMCU) AU20610 (Tyro Payments) AU20620 (UniBank) AU20630 (Unity Bank) AU20650 (WAW) AU20670 (Woolworths Team Bank) AU20680 (Up Bank) AU20690 (Thriday) AU20720 (Cairns bank) AU20740 (Warwick) AU20750 (ANZ Plus) AU20760 (Unloan) AU20770 (Challenger) AU20780 (SocietyOne) The following institutions have **not yet** passed testing and will be done at a later date: AU00201 (ING Direct) AU00301 (Macquarie) AU00401 (Bankwest) AU00501 (AMP) AU00801 (Citibank) AU01101 (Suncorp) AU03001 (BOM) AU04301 (CBA) AU06801 (Heritage Bank) AU07601 (IMB) AU12701 (TMBank) AU15301 (Coles) AU17001 (Paypal) AU20150 (CBA - CommBiz) AU20800 (Amigo) AU20810 (HSBC Wholesale Banking) AU20820 (Wise)

Updates:

  • Time: July 7, 2023, 3:02 a.m.
    Status: Resolved
    Update: We have rolled back the change for the following four data holders: AU15401 (Woolworths) AU15801 (Myer One) AU20020 (Aussie Home Loans) AU20110 (Bell Potter) We were not able to update our registration to the new authentication flow for these four banks. We will work with them to resolve those issues, and will switch them over together with the other outstanding data holders previously noted. No other issues noted. We will close this notice now. As always, please reach out to [email protected] with any questions or problems.
  • Time: July 6, 2023, 3:34 p.m.
    Status: Monitoring
    Update: Work has completed, we are monitoring for stability.
  • Time: July 6, 2023, 10:41 a.m.
    Status: Identified
    Update: Initial setup and testing is complete. We are starting the work in production now.
  • Time: July 6, 2023, 8:02 a.m.
    Status: Identified
    Update: We will be deploying a change tonight to the way that we authenticate with data holders (banks) via CDR. This change should be transparent to our partners and no impact is anticipated, however this notice is here for your visibility. We are not anticipating any impact to service. If anything does go wrong, it will be in the redirect from Basiq to the bank and / or from the bank back to Basiq. We will be monitoring service for all data holders and will update this status notice. 92 data holders will be updated tonight; these data holders have all completed testing successfully. The remaining data holders will be switched to the new authentication flow in coming weeks as outstanding issues with them are confirmed resolved. The full list of data holders to be switched tonight is below: AU00101 (Bendigo) AU00601 (ANZ) AU00701 (BOQ) AU00901 (Great Southern Bank) AU01001 (NAB) AU02501 (AMB) AU02801 (BCU) AU03101 (Bank of Sydney) AU03201 (BankSA) AU04101 (Coastline) AU04501 (Beyond Bank) AU05001 (Credit Union) AU05201 (Defence Bank) AU06201 (First Option) AU06401 (Gateway Bank) AU07201 (HSBC) AU07301 (Hume Bank) AU08801 (Bank Australia) AU08901 (ME Bank) AU09201 (MyState) AU09301 (NPBS) AU09701 (Orange CU) AU09801 (People's Choice) AU09901 (P&N) AU10501 (RACQ) AU10701 (Qudos) AU10801 (QCCU) AU11301 (RAMS) AU11901 (G&C Mutual) AU12301 (St. George) AU12401 (Summerland) AU13601 (UBank) AU14201 (Westpac) AU15401 (Woolworths) AU15501 (Qantas) AU15801 (Myer One) AU16001 (Virgin Money) AU16501 (Bank Vic) AU18001 (Bank First) AU18901 (RaboDirect Online Savings) AU20010 (u Bank) AU20020 (Aussie Home Loans) AU20030 (Australian Mutual Bank LTD) AU20040 (Australian Unity Bank) AU20050 (Auswide Bank Ltd) AU20070 (Bank of China) AU20080 (Bank of us) AU20110 (Bell Potter) AU20120 (BHCCU) AU20130 (BOQ Specialist) AU20140 (Card Services) AU20160 (Central Murray Credit Union Limited) AU20170 (Central West CUL) AU20220 (DDH Graham) AU20230 (Dnister) AU20250 (Family First) AU20260 (Fire Service Credit Union) AU20270 (Firefighters Mutual Bank) AU20280 (First Choice Credit Union) AU20290 (Geelong Bank) AU20300 (gmcu) AU20310 (Health Professionals Bank) AU20320 (Hiver Bank) AU20330 (Horizon Bank) AU20350 (Illawarra Credit Union Limited) AU20370 (Judo Bank) AU20380 (Kogan Money Credit Cards) AU20390 (Laboratories Credit Union) AU20410 (Maitland Mutual Limited) AU20460 (Police Credit Union Ltd) AU20480 (QBANK) AU20510 (Regional Australia Bank) AU20520 (Reliance Bank) AU20530 (RSL Money) AU20550 (South West Slopes Credit Union Ltd) AU20560 (Southern Cross Credit Union) AU20580 (The Capricornian) AU20590 (The Mac) AU20600 (TMCU) AU20610 (Tyro Payments) AU20620 (UniBank) AU20630 (Unity Bank) AU20650 (WAW) AU20670 (Woolworths Team Bank) AU20680 (Up Bank) AU20690 (Thriday) AU20720 (Cairns bank) AU20740 (Warwick) AU20750 (ANZ Plus) AU20760 (Unloan) AU20770 (Challenger) AU20780 (SocietyOne) The following institutions have **not yet** passed testing and will be done at a later date: AU00201 (ING Direct) AU00301 (Macquarie) AU00401 (Bankwest) AU00501 (AMP) AU00801 (Citibank) AU01101 (Suncorp) AU03001 (BOM) AU04301 (CBA) AU06801 (Heritage Bank) AU07601 (IMB) AU12701 (TMBank) AU15301 (Coles) AU17001 (Paypal) AU20150 (CBA - CommBiz) AU20800 (Amigo) AU20810 (HSBC Wholesale Banking) AU20820 (Wise)

Updates:

  • Time: July 6, 2023, 12:35 a.m.
    Status: Resolved
    Update: Issue has been resolved: HSBC is working OK for new CDR connections. As always, please report any questions or problems to us at [email protected]
  • Time: July 5, 2023, 5:01 a.m.
    Status: Identified
    Update: Some consumers selecting HSBC in the Basiq consent UI may receive an error, "Syntax error: Unexpected token 'I', "Internal s"... is not valid JSON". This is due to changes in the authentication flow between data holders (in this case, HSBC) and data recipients, such as Basiq and our affiliates and representatives. Work was already in flight to add support for the new flow across all data holders; as HSBC has switched earlier than anticipated we will prioritise them and will switch as soon as possible. Unfortunately this may take several days as the changes are complex. Only new connections are affected: existing connections are refreshing data without issue. We recommend that our partners disable HSBC / AU07201 in their consent UIs until this incident is resolved. Note that the HSBC connector status in your Basiq dashboard is operational: this is because refresh jobs (which form the bulk of data requests to the bank) are working OK. We will update this ticket was soon as possible, for you to re-enable HSBC in the UI.

Updates:

  • Time: July 6, 2023, 12:35 a.m.
    Status: Resolved
    Update: Issue has been resolved: HSBC is working OK for new CDR connections. As always, please report any questions or problems to us at [email protected]
  • Time: July 5, 2023, 5:01 a.m.
    Status: Identified
    Update: Some consumers selecting HSBC in the Basiq consent UI may receive an error, "Syntax error: Unexpected token 'I', "Internal s"... is not valid JSON". This is due to changes in the authentication flow between data holders (in this case, HSBC) and data recipients, such as Basiq and our affiliates and representatives. Work was already in flight to add support for the new flow across all data holders; as HSBC has switched earlier than anticipated we will prioritise them and will switch as soon as possible. Unfortunately this may take several days as the changes are complex. Only new connections are affected: existing connections are refreshing data without issue. We recommend that our partners disable HSBC / AU07201 in their consent UIs until this incident is resolved. Note that the HSBC connector status in your Basiq dashboard is operational: this is because refresh jobs (which form the bulk of data requests to the bank) are working OK. We will update this ticket was soon as possible, for you to re-enable HSBC in the UI.

Updates:

  • Time: June 28, 2023, 12:08 p.m.
    Status: Resolved
    Update: Scheduled maintenance completed. There was brief interruption to the following services during the work: * Consent UI * GET /users/{userId}/payments/accounts * GET /payments/payouts/ * GET /payments/payouts/{id} * GET /payments/payrequests * GET /payments/payrequests/{id} Apologies to our partners and their customers for any inconvenience; we hope that advance notice of the planned maintenance assisted with any support calls that may have come in. As always, please reach out to us at [email protected] with any questions or problems.
  • Time: June 28, 2023, 12:08 p.m.
    Status: Resolved
    Update: Scheduled maintenance completed. There was brief interruption to the following services during the work: * Consent UI * GET /users/{userId}/payments/accounts * GET /payments/payouts/ * GET /payments/payouts/{id} * GET /payments/payrequests * GET /payments/payrequests/{id} Apologies to our partners and their customers for any inconvenience; we hope that advance notice of the planned maintenance assisted with any support calls that may have come in. As always, please reach out to us at [email protected] with any questions or problems.
  • Time: June 28, 2023, 11:09 a.m.
    Status: Identified
    Update: We have started the work. Anticipating no interruption to service however we will keep you updated via this notice.
  • Time: June 28, 2023, 11:09 a.m.
    Status: Identified
    Update: We have started the work. Anticipating no interruption to service however we will keep you updated via this notice.
  • Time: June 28, 2023, 12:45 a.m.
    Status: Identified
    Update: We will be upgrading our payments infrastructure this evening from 21:00 AEST - 23:00 AEST (11:00 - 13:00 UTC). We are not anticipating any interruption to service. For your visibility, we will keep this status notice updated with progress. As always, if you have any questions or concerns please reach out to [email protected] any time.
  • Time: June 28, 2023, 12:45 a.m.
    Status: Identified
    Update: We will be upgrading our payments infrastructure this evening from 21:00 AEST - 23:00 AEST (11:00 - 13:00 UTC). We are not anticipating any interruption to service. For your visibility, we will keep this status notice updated with progress. As always, if you have any questions or concerns please reach out to [email protected] any time.

Check the status of similar companies and alternatives to Basiq

Sage
Sage

Issues Detected

Xero
Xero

Issues Detected

Payoneer
Payoneer

Systems Active

Carta
Carta

Systems Active

Intralinks
Intralinks

Systems Active

insightsoftware
insightsoftware

Systems Active

Chargebee
Chargebee

Systems Active

Blend
Blend

Systems Active

Datasite
Datasite

Systems Active

Spendesk
Spendesk

Systems Active

FloQast

Systems Active

WePay
WePay

Systems Active

Frequently Asked Questions - Basiq

Is there a Basiq outage?
The current status of Basiq is: Systems Active
Where can I find the official status page of Basiq?
The official status page for Basiq is here
How can I get notified if Basiq is down or experiencing an outage?
To get notified of any status changes to Basiq, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Basiq every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Basiq do?
Basiq offers a secure open banking API platform for developers to create innovative financial solutions, with access to customer-consented financial data and powerful APIs for valuable insights.

Start monitoring now!

Join OutLogger to be notified when any of your vendors or the components you use experience an outage or down time. Join for free - no credit card required.

Get Started for Free