Time: Aug. 14, 2023, 6:31 a.m.

Status: Resolved

Update: We have updated our Greater Bank connector and can confirm that it is now working as expected. Thanks for your patience. As always, please reach out to us if you are having any issues.

Time: July 16, 2023, 11:28 p.m.

Status: Identified

Update: There has been a delay in Greater Bank's activation as a CDR data holder. We do not know the reason or the new date, but as soon as the bank is active we will enable a CDR connector for them and will update this notice. The ACCC's rectification schedule for data holders not yet active is here: https://www.cdr.gov.au/for-providers/rectification-schedules/rectification-schedule-data-holders-not-active

Time: June 19, 2023, 2 a.m.

Status: Identified

Update: Unfortunately we have no option but to decommission the Greater Bank (AU06701) we connector: the bank is under no obligation to support screen scraping and has made a decision to block Basiq and other aggregators of financial data. The bank is obliged to support customers' data sharing via the Consumer Data Right (CDR, or "open banking"); however they are not active yet. They are scheduled to be activated on 30 June 2023 - about 2 weeks' time. Basiq is unable to support Greater Bank customers until the bank is activated as a CDR data holder. We recommend that consumers who have lost services and are inconvenienced as a result of this issue contact the bank's customer service directly. Next actions: ( 1 ) Basiq will decommission the Greater Bank web connector ( 2 ) The bank is currently scheduled to become active as a CDR data holder by Friday 30 June ( 3 ) Once the bank is activated for CDR, Basiq will enable a CDR connector under the same institution ID, AU06701 ( 4 ) Basiq customers enabled for CDR will be able to offer Greater Bank to their users again We will keep this status notice open until the bank is available for CDR services. CDR rectification schedule for data holders not active: https://www.cdr.gov.au/for-providers/rectification-schedules/rectification-schedule-data-holders-not-active (Greater Bank scheduled for 30 June 2023)

Time: May 29, 2023, 2:28 a.m.

Status: Identified

Update: Greater Bank have made a change to their internet banking portal which effectively detects and blocks the web connections used by Basiq and other aggregators to fetch data from the bank. Banks have no obligation to allow web connections ("screen scraping") - but for most banks if they don't allow web connections there is a strong alternative. The Australian government has mandated that authorised deposit-taking institutions (ADIs) must participate in the new open banking framework known as the Consumer Data Right (CDR). Basiq customers can generally choose whether to fetch data from a given bank via web connections or CDR; over time it is likely that support for web connections may be phased out. However, Greater Bank is not an active participant in the CDR framework. As the bank has started to block web connections, Greater Bank customers are left without an option to programmatically share their banking data with financial services of their choosing. Greater Bank have a page advising customers on their current CDR status, here: https://www.greater.com.au/openbanking We recommend that Greater Bank customers inconvenienced by this action reach out to the bank directly to understand their options and timeline for sharing data with accredited recipients. We will update you via this ticket on a timeline to deactivating the Greater Bank web connector.

Time: May 26, 2023, 12:53 a.m.

Status: Investigating

Update: All Greater Bank jobs are currently failing on the login step. Our team are investigating and we will update this notice with progress.

Time: May 12, 2023, 4:55 a.m.

Status: Resolved

Update: This incident has now been resolved by the CBA. We are still monitoring it closely. Thanks for your Patience.

Time: May 12, 2023, 1:54 a.m.

Status: Identified

Update: We are currently experiencing difficulties in successfully redirecting CBA Data Holder portal for Open Banking. We are encountering a 404 error, indicating that the requested page is not found. This issue is impacting multiple different Aggregators/ADRs like Basiq and is affecting all CBA OpenBanking consumers We have raised this concern with CBA directly via CDR portal. We will keep you posted with the further updates here.

Time: May 12, 2023, 4:55 a.m.

Status: Resolved

Update: This incident has now been resolved by the CBA. We are still monitoring it closely. Thanks for your Patience.

Time: May 12, 2023, 1:54 a.m.

Status: Identified

Update: We are currently experiencing difficulties in successfully redirecting CBA Data Holder portal for Open Banking. We are encountering a 404 error, indicating that the requested page is not found. This issue is impacting multiple different Aggregators/ADRs like Basiq and is affecting all CBA OpenBanking consumers We have raised this concern with CBA directly via CDR portal. We will keep you posted with the further updates here.

Time: April 28, 2023, 12:41 a.m.

Status: Resolved

Update: ANZ has remained stable since they applied the fix - closing this notice now. As always, please reach out to [email protected] with any questions or problems.

Time: April 27, 2023, 3:28 a.m.

Status: Monitoring

Update: ANZ have addressed the issue, we have tested and confirmed OK. We will keep this ticket open and continue to monitor for the rest of the day. If you have any further trouble, please reach out to [email protected].

Time: April 26, 2023, 11:35 p.m.

Status: Identified

Update: ANZ's platform is currently experiencing issues on their Open Banking platform. This is causing downstream issues for Data Recipients like Basiq to fetch CDR data from ANZ's APIs. Rest assured, our team has swiftly escalated the matter to ANZ and they are conducting a thorough investigation to identify the root cause of the problem. We apologise for any inconvenience caused and are working diligently to resolve the issue as soon as possible.

Time: April 28, 2023, 12:41 a.m.

Status: Resolved

Update: ANZ has remained stable since they applied the fix - closing this notice now. As always, please reach out to [email protected] with any questions or problems.

Time: April 27, 2023, 3:28 a.m.

Status: Monitoring

Update: ANZ have addressed the issue, we have tested and confirmed OK. We will keep this ticket open and continue to monitor for the rest of the day. If you have any further trouble, please reach out to [email protected].

Time: April 26, 2023, 11:35 p.m.

Status: Identified

Update: ANZ's platform is currently experiencing issues on their Open Banking platform. This is causing downstream issues for Data Recipients like Basiq to fetch CDR data from ANZ's APIs. Rest assured, our team has swiftly escalated the matter to ANZ and they are conducting a thorough investigation to identify the root cause of the problem. We apologise for any inconvenience caused and are working diligently to resolve the issue as soon as possible.