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Is there an Basiq outage?

Basiq status: Systems Active

Last checked: 7 minutes ago

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Basiq outages and incidents

Outage and incident data over the last 30 days for Basiq.

There have been 3 outages or incidents for Basiq in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Basiq

Outlogger tracks the status of these components for Xero:

APIs Active
CDR Connectors Active
Dashboard Active
Documentation Active
Web Connectors Active
Website Active
Component Status
APIs Active
CDR Connectors Active
Dashboard Active
Documentation Active
Web Connectors Active
Website Active

Latest Basiq outages and incidents.

View the latest incidents for Basiq and check for official updates:

Updates:

  • Time: March 16, 2023, 5:04 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 16, 2023, 5:04 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 13, 2023, 3:19 a.m.
    Status: Monitoring
    Update: ING has implemented a fix for this specific issue over the weekend and as a result, we are currently seeing a strong success rate. Basiq will continue to closely monitor this issue in collaboration with ING to ensure that there are no further disruptions. Thank you for your patience and understanding during this time.
  • Time: March 13, 2023, 3:19 a.m.
    Status: Monitoring
    Update: ING has implemented a fix for this specific issue over the weekend and as a result, we are currently seeing a strong success rate. Basiq will continue to closely monitor this issue in collaboration with ING to ensure that there are no further disruptions. Thank you for your patience and understanding during this time.
  • Time: March 2, 2023, 7:04 a.m.
    Status: Identified
    Update: Basiq is currently facing difficulties retrieving data from the Data Holder's Open Banking accounts API endpoints through ING's platform. Our team has promptly escalated the matter to ING, and they are currently conducting a thorough investigation to identify the root cause of the problem
  • Time: March 2, 2023, 7:04 a.m.
    Status: Identified
    Update: Basiq is currently facing difficulties retrieving data from the Data Holder's Open Banking accounts API endpoints through ING's platform. Our team has promptly escalated the matter to ING, and they are currently conducting a thorough investigation to identify the root cause of the problem

Updates:

  • Time: March 2, 2023, 7:02 a.m.
    Status: Resolved
    Update: Basiq is currently facing difficulties retrieving data from the Data Holder's Open Banking accounts API endpoints through ING's platform. Our team has promptly escalated the matter to ING, and they are currently conducting a thorough investigation to identify the root cause of the problem.

Updates:

  • Time: March 2, 2023, 7:02 a.m.
    Status: Resolved
    Update: Basiq is currently facing difficulties retrieving data from the Data Holder's Open Banking accounts API endpoints through ING's platform. Our team has promptly escalated the matter to ING, and they are currently conducting a thorough investigation to identify the root cause of the problem.

Updates:

  • Time: Feb. 28, 2023, 11:08 p.m.
    Status: Resolved
    Update: A fix has been implemented and this has resolved the issue. Thank you all for your patience. Any queries? Please reach out to [email protected]
  • Time: Feb. 27, 2023, 2:28 a.m.
    Status: Investigating
    Update: Basiq is currently facing PAR request failures with PCCU Data Holder. We are continuing to work with PCCU to investigate the root cause of the problem and prevent it from occurring in the future. We appreciate your patience and understanding, and we will provide additional updates as soon as possible. Thank you.

Updates:

  • Time: Feb. 28, 2023, 11:08 p.m.
    Status: Resolved
    Update: A fix has been implemented and this has resolved the issue. Thank you all for your patience. Any queries? Please reach out to [email protected]
  • Time: Feb. 27, 2023, 2:28 a.m.
    Status: Investigating
    Update: Basiq is currently facing PAR request failures with PCCU Data Holder. We are continuing to work with PCCU to investigate the root cause of the problem and prevent it from occurring in the future. We appreciate your patience and understanding, and we will provide additional updates as soon as possible. Thank you.

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Frequently Asked Questions - Basiq

Is there a Basiq outage?
The current status of Basiq is: Systems Active
Where can I find the official status page of Basiq?
The official status page for Basiq is here
How can I get notified if Basiq is down or experiencing an outage?
To get notified of any status changes to Basiq, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Basiq every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Basiq do?
Basiq offers a secure open banking API platform for developers to create innovative financial solutions, with access to customer-consented financial data and powerful APIs for valuable insights.