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Is there an Bazaarvoice outage?

Bazaarvoice status: Minor Outage

Last checked: a minute ago

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Bazaarvoice outages and incidents

Outage and incident data over the last 30 days for Bazaarvoice.

There have been 4 outages or incidents for Bazaarvoice in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Bazaarvoice

Outlogger tracks the status of these components for Xero:

Partner Integrations Active
Brand Edge Active
Configuration Hub Active
Connections Active
Portal Applications Active
Try It and Retailer Sampling Active
Workbench Active
Branded Sampling Portal Active
Content Submission Active
Email Notifications Active
API Services Active
Content Display Active
Content Submission Active
Email Notifications Active
Feed Processing Performance Issues
Moderation Service Active
SEO Service Active
SFTP Service Active
Syndication Active
Bazaarvoice Developer Portal Active
Knowledge Base Active
API Services Active
Content Display Active
Content Submission Active
Email Notifications Active
Feed Processing Performance Issues
Moderation Service Active
SEO Service Active
SFTP Service Active
Syndication Active
Affable Active
API Services Active
Content Collection Active
Content Display Active
Granify Active
Moderation Service Active
Portal Active
Syndication Active
Case Submission Active
Live Chat Active
Phone Support Active
Component Status
Partner Integrations Active
Active
Brand Edge Active
Configuration Hub Active
Connections Active
Portal Applications Active
Try It and Retailer Sampling Active
Workbench Active
Active
Branded Sampling Portal Active
Content Submission Active
Email Notifications Active
Performance Issues
API Services Active
Content Display Active
Content Submission Active
Email Notifications Active
Feed Processing Performance Issues
Moderation Service Active
SEO Service Active
SFTP Service Active
Syndication Active
Active
Bazaarvoice Developer Portal Active
Knowledge Base Active
Performance Issues
API Services Active
Content Display Active
Content Submission Active
Email Notifications Active
Feed Processing Performance Issues
Moderation Service Active
SEO Service Active
SFTP Service Active
Syndication Active
Active
Affable Active
API Services Active
Content Collection Active
Content Display Active
Granify Active
Moderation Service Active
Portal Active
Syndication Active
Active
Case Submission Active
Live Chat Active
Phone Support Active

Latest Bazaarvoice outages and incidents.

View the latest incidents for Bazaarvoice and check for official updates:

Updates:

  • Time: Sept. 6, 2024, 5:37 p.m.
    Status: Resolved
    Update: Bazaarvoice has verified that the issue has been resolved and all services are fully functioning and closing this incident. This is the final update. If you have any questions, please contact Bazaarvoice Support.
  • Time: Sept. 6, 2024, 4:31 p.m.
    Status: Monitoring
    Update: Bazaarvoice is continuing to monitor the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> September 9th, 2024, 12:00 pm CST
  • Time: Sept. 5, 2024, 5:26 a.m.
    Status: Monitoring
    Update: Bazaarvoice has resolved the issue identified with Connections and is monitoring closely. Next update will be provided at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> September 5th 2024, 12:00 pm CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Sign in to <a href=“https://portal.bazaarvoice.com”>Portal</a>, select <b>Access the Support Community</b> from the homepage or help menu and select “Open a Case” to submit a case with your question. <b>CHAT:</b> Sign in to <a href=“https://portal.bazaarvoice.com”>Portal</a>, select <b>Access the Support Community</b> and select the “Live Chat” button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
  • Time: Sept. 5, 2024, 5:12 a.m.
    Status: Identified
    Update: Bazaarvoice has resolved the issue identified with Connections and is monitoring closely. Next update will be provided at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> September 5th 2024, 12:00 pm CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Sign in to <a href=“https://portal.bazaarvoice.com”>Portal</a>, select <b>Access the Support Community</b> from the homepage or help menu and select “Open a Case” to submit a case with your question. <b>CHAT:</b> Sign in to <a href=“https://portal.bazaarvoice.com”>Portal</a>, select <b>Access the Support Community</b> and select the “Live Chat” button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
  • Time: Sept. 4, 2024, 11:59 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Sept. 4, 2024, 11:07 p.m.
    Status: Identified
    Update: Bazaarvoice has identified an issue that is causing a partial outage of the Connections Portal: Both Q&A and R&R content are not being ingested. A root cause has been identified and we are working to implement a fix. We will provide an update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> September 5th, 2024, 12:00 pm CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Sign in to <a href=“https://portal.bazaarvoice.com”>Portal</a>, select <b>Access the Support Community</b> from the homepage or help menu and select “Open a Case” to submit a case with your question. <b>CHAT:</b> Sign in to <a href=“https://portal.bazaarvoice.com”>Portal</a>, select <b>Access the Support Community</b> and select the “Live Chat” button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

Updates:

  • Time: Sept. 4, 2024, 8:46 p.m.
    Status: Resolved
    Update: Bazaarvoice has verified that the issue has been resolved, the Connections service is fully functioning and closing this incident. This is the final update. If you have any questions, please contact Bazaarvoice Support.
  • Time: Sept. 3, 2024, 10:07 p.m.
    Status: Monitoring
    Update: Bazaarvoice has implemented a fix for the issue and is currently monitoring the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> September 4th, 2024, 4:00 pm CST
  • Time: Sept. 3, 2024, 7:43 p.m.
    Status: Investigating
    Update: Bazaarvoice has identified an issue that is causing a degradation of the Connections Portal: Both Q&A and R&R responses failing to submit. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> September 4th, 2024, 12:00 pm CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> from the homepage or help menu and select "Open a Case" to submit a case with your question. <b>CHAT:</b> Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

Updates:

  • Time: Aug. 29, 2024, 10:53 a.m.
    Status: Resolved
    Update: Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update. [1257] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question <b>CHAT:</b> Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
  • Time: Aug. 28, 2024, 7:53 p.m.
    Status: Monitoring
    Update: Bazaarvoice has implemented a fix for an issue that caused the Configuration tool in Portal to be down. We are monitoring the situation closely, and we will provide an update at the designated time below. <b>NEXT UPDATE:</b> August 29th, 2024, 3:00 pm CST
  • Time: Aug. 28, 2024, 5:26 p.m.
    Status: Identified
    Update: Bazaarvoice has identified an issue causing the Configuration tool in Portal to be down. A root cause has been determined and we are working to implement a fix. We will provide an update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> August 28th, 2024, 3:00 pm CST [1257] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> from the homepage or help menu and select "Open a Case" to submit a case with your question. <b>CHAT:</b> Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

Updates:

  • Time: Sept. 4, 2024, 9:36 p.m.
    Status: Resolved
    Update: Bazaarvoice has verified that the issue has been resolved and all services are fully functioning and closing this incident. This is the final update. If you have any questions, please contact Bazaarvoice Support.
  • Time: Sept. 4, 2024, 8:55 p.m.
    Status: Monitoring
    Update: Bazaarvoice is continuing to monitor this situation closely and will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: September 5th, 2024, 4:00 pm CST If you have any questions, please contact Bazaarvoice Support.
  • Time: Sept. 3, 2024, 7:49 p.m.
    Status: Monitoring
    Update: Bazaarvoice is continuing to monitor this situation closely and will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: September 4th, 2024, 4:00 pm CST If you have any questions, please contact Bazaarvoice Support.
  • Time: Aug. 30, 2024, 8:10 p.m.
    Status: Monitoring
    Update: Bazaarvoice continues to monitor this situation closely and will provide an update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> September 3rd, 2024, 4:00 pm CST
  • Time: Aug. 29, 2024, 8:32 p.m.
    Status: Monitoring
    Update: Bazaarvoice has completed the backfilling of review data missing from the Manage Content tool within the Portal for clients in the C5 cluster. We will continue to monitor this situation closely and will provide an update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> August 30th, 2024, 4:00 pm CST
  • Time: Aug. 28, 2024, 8:49 p.m.
    Status: Identified
    Update: Bazaarvoice is currently backfilling review data missing from the Manage Content tool within the Portal for clients in the C5 cluster. We will provide an update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> August 29th, 2024, 4:00 pm CST
  • Time: Aug. 27, 2024, 8:52 p.m.
    Status: Investigating
    Update: Bazaarvoice has identified a root cause, and continues to investigate an issue of reviews missing from the Manage Content tool within the Portal for clients in the C5 cluster. We will provide an update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> August 28th, 2024, 4:00 pm CST [1256]
  • Time: Aug. 27, 2024, 2:40 p.m.
    Status: Investigating
    Update: Bazaarvoice has identified an issue of reviews missing from the Manage Content tool within the Portal for clients in the C5 cluster. A root cause is yet to be determined. We will provide an update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> August 27th, 2024, 4:00 pm CST [1256] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> from the homepage or help menu and select "Open a Case" to submit a case with your question. <b>CHAT:</b> Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

Updates:

  • Time: Aug. 21, 2024, 12:53 p.m.
    Status: Resolved
    Update: Bazaarvoice has verified that the issue has been resolved and all services are fully functioning and closing this incident. This is the final update. If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> from the homepage or help menu and select "Open a Case" to submit a case with your question. <b>CHAT:</b> Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
  • Time: Aug. 20, 2024, 9 p.m.
    Status: Monitoring
    Update: Bazaarvoice has implemented a fix for the issue and is currently monitoring the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> August 21st, 2024, 10 am CST
  • Time: Aug. 20, 2024, 5:24 p.m.
    Status: Investigating
    Update: Bazaarvoice has identified an issue causing stale data in the Manage Content (Ratings & Reviews) app. A root cause is yet to be determined. We will provide an update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> August 20th, 2024, 4:00 pm CST [1255] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> from the homepage or help menu and select "Open a Case" to submit a case with your question. <b>CHAT:</b> Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

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Frequently Asked Questions - Bazaarvoice

Is there a Bazaarvoice outage?
The current status of Bazaarvoice is: Minor Outage
Where can I find the official status page of Bazaarvoice?
The official status page for Bazaarvoice is here
How can I get notified if Bazaarvoice is down or experiencing an outage?
To get notified of any status changes to Bazaarvoice, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Bazaarvoice every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Bazaarvoice do?
Bazaarvoice empowers brands and retailers to utilize customer feedback, handle user-generated content efficiently, and interact with shoppers throughout their buying journey.

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