BenchPrep Status: Check if BenchPrep down or having an outage.

BenchPrep outages and incidents

Outage and incident data over the last 30 days for BenchPrep.

There have been 0 outages or incidents for BenchPrep in the last 30 days.

Severity Breakdown:

None: 0

Minor: 0

Major: 0

Critical: 0

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Components and Services Monitored for BenchPrep

Outlogger tracks the status of these components for Xero:

API Active

AWS S3 Active

Console Active

Learning Application Active

NS1 Global DNS Network Active

Raw Data Access Active

Snowflake Data Warehouse (Database) Active

Snowflake Replication Active

Component	Status
API	Active
AWS S3	Active
Console	Active
Learning Application	Active
NS1 Global DNS Network	Active
Raw Data Access	Active
Snowflake Data Warehouse (Database)	Active
Snowflake Replication	Active

Latest BenchPrep outages and incidents.

View the latest incidents for BenchPrep and check for official updates:

Degraded Performance - Console

Description: This incident has been resolved.

Status: Resolved

Impact: Minor | Started At: Sept. 21, 2023, 6:44 p.m.

Updates:

Time: Sept. 21, 2023, 7:51 p.m.

Status: Resolved

Update: This incident has been resolved.
Time: Sept. 21, 2023, 7:29 p.m.

Status: Monitoring

Update: A fix has been implemented and we are monitoring the results.
Time: Sept. 21, 2023, 6:55 p.m.

Status: Identified

Update: The root cause has been identified and we are working on deploying a fix.
Time: Sept. 21, 2023, 6:44 p.m.

Status: Investigating

Update: We are currently investigating an issue with our Console Admin application which is affecting a subset of admin users. This does not impact the learner facing applications.

Downgraded Performance - Boost Dashboard

Description: This issue has been resolved as of last night at 21:00:24 CDT.

Status: Resolved

Impact: Minor | Started At: Sept. 8, 2023, 6:34 p.m.

Updates:

Time: Sept. 9, 2023, 12:06 p.m.

Status: Resolved

Update: This issue has been resolved as of last night at 21:00:24 CDT.
Time: Sept. 9, 2023, 12:06 p.m.

Status: Resolved

Update: This issue has been resolved as of last night at 21:00:24 CDT.
Time: Sept. 8, 2023, 6:51 p.m.

Status: Monitoring

Update: The root cause has been identified, we have implemented a fix and are monitoring progress.
Time: Sept. 8, 2023, 6:51 p.m.

Status: Monitoring

Update: The root cause has been identified, we have implemented a fix and are monitoring progress.
Time: Sept. 8, 2023, 6:34 p.m.

Status: Investigating

Update: We are currently investigating an issue with our Boost Dashboard application. The issue does not impact any learner facing applications or other admin applications.
Time: Sept. 8, 2023, 6:34 p.m.

Status: Investigating

Update: We are currently investigating an issue with our Boost Dashboard application. The issue does not impact any learner facing applications or other admin applications.

Downgraded Performance - Reporting Dashboards in Console

Description: The issue has been resolved and all of the Dashboards accessible via Console are performing as expected.

Status: Resolved

Impact: Minor | Started At: July 26, 2023, 8:03 p.m.

Updates:

Time: July 27, 2023, 1:48 a.m.

Status: Resolved

Update: The issue has been resolved and all of the Dashboards accessible via Console are performing as expected.
Time: July 26, 2023, 11:48 p.m.

Status: Identified

Update: We are continuing to work on a resolution with our vendor. We will provide further status updates.
Time: July 26, 2023, 8:22 p.m.

Status: Identified

Update: The root cause has been identified and we are working on a resolution with one of our vendors. We will provide further status updates.
Time: July 26, 2023, 8:03 p.m.

Status: Investigating

Update: We are currently investigating an issue with data displayed in User, Branch/Group and Branch Summary dashboards accessible via Console. Until the issue is identified and resolved, the dashboards will not display any information. This does not impact learner facing application and Boost Dashboards remain available.

Downgraded Performance - Reporting Dashboards in Console

Description: The issue has been resolved and all of the Dashboards accessible via Console are performing as expected.

Status: Resolved

Impact: Minor | Started At: July 26, 2023, 8:03 p.m.

Updates:

Time: July 27, 2023, 1:48 a.m.

Status: Resolved

Update: The issue has been resolved and all of the Dashboards accessible via Console are performing as expected.
Time: July 26, 2023, 11:48 p.m.

Status: Identified

Update: We are continuing to work on a resolution with our vendor. We will provide further status updates.
Time: July 26, 2023, 8:22 p.m.

Status: Identified

Update: The root cause has been identified and we are working on a resolution with one of our vendors. We will provide further status updates.
Time: July 26, 2023, 8:03 p.m.

Status: Investigating

Update: We are currently investigating an issue with data displayed in User, Branch/Group and Branch Summary dashboards accessible via Console. Until the issue is identified and resolved, the dashboards will not display any information. This does not impact learner facing application and Boost Dashboards remain available.

BenchPrep Admin Support Center - Intermittent issues

Description: The issue has been resolved. Our Ticketing System is fully functional.

Status: Resolved

Impact: None | Started At: March 13, 2023, 4:19 p.m.

Updates:

Time: March 13, 2023, 5:53 p.m.

Status: Resolved

Update: The issue has been resolved. Our Ticketing System is fully functional.
Time: March 13, 2023, 4:19 p.m.

Status: Investigating

Update: We are currently experiencing intermittent issues with our Ticketing System & Knowledge Base - https://support.benchprep.com/home/ You can submit tickets directly via email: [email protected] This DOES NOT affect any of Administration Tools or end user Learning Applications.

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Frequently Asked Questions - BenchPrep

Is there a BenchPrep outage?

The current status of BenchPrep is: Systems Active

Where can I find the official status page of BenchPrep?

The official status page for BenchPrep is here

How can I get notified if BenchPrep is down or experiencing an outage?

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What does BenchPrep do?

BenchPrep offers certification training, exam prep, and continuing education. Associations and credentialing bodies can enhance education programs and support lifelong learning.

Is there an BenchPrep outage?

BenchPrep status: Systems Active

BenchPrep outages and incidents

There have been 0 outages or incidents for BenchPrep in the last 30 days.

Severity Breakdown:

Tired of searching for status updates?

Components and Services Monitored for BenchPrep

Latest BenchPrep outages and incidents.

Degraded Performance - Console

Updates:

Downgraded Performance - Boost Dashboard

Updates:

Downgraded Performance - Reporting Dashboards in Console

Updates:

Downgraded Performance - Reporting Dashboards in Console

Updates:

BenchPrep Admin Support Center - Intermittent issues

Updates:

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Frequently Asked Questions - BenchPrep

Is there a BenchPrep outage?

Where can I find the official status page of BenchPrep?

How can I get notified if BenchPrep is down or experiencing an outage?

What does BenchPrep do?

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