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Is there an BetterCloud outage?

BetterCloud status: Systems Active

Last checked: 6 minutes ago

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BetterCloud outages and incidents

Outage and incident data over the last 30 days for BetterCloud.

There have been 4 outages or incidents for BetterCloud in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for BetterCloud

Outlogger tracks the status of these components for Xero:

BetterCloud for G Suite Active
General Information Active
Live Chat Widget Active
Track Active
Atlassian Active
Azure AD Active
BambooHR Active
Box Active
Dropbox Active
Google Active
Namely Active
Office 365 Active
Okta Active
OneLogin Active
Salesforce Active
Slack Active
Slack Enterprise Grid Active
Workday Active
Zendesk Active
Zoom Active
Alerts Active
Applications Active
Audit Logs Active
Content Scanning Active
Core Services Active
Dashboard Active
Data Protection Active
Directory Active
Files Active
Global Search Active
Grids / User Interface Active
Platform API Active
Privileges Active
Workflow Activity Feed Active
Workflows Active
Component Status
BetterCloud for G Suite Active
General Information Active
Live Chat Widget Active
Track Active
Active
Atlassian Active
Azure AD Active
BambooHR Active
Box Active
Dropbox Active
Google Active
Namely Active
Office 365 Active
Okta Active
OneLogin Active
Salesforce Active
Slack Active
Slack Enterprise Grid Active
Workday Active
Zendesk Active
Zoom Active
Active
Alerts Active
Applications Active
Audit Logs Active
Content Scanning Active
Core Services Active
Dashboard Active
Data Protection Active
Directory Active
Files Active
Global Search Active
Grids / User Interface Active
Platform API Active
Privileges Active
Workflow Activity Feed Active
Workflows Active

Latest BetterCloud outages and incidents.

View the latest incidents for BetterCloud and check for official updates:

Updates:

  • Time: May 31, 2023, 3:27 p.m.
    Status: Resolved
    Update: We have completed our investigation of the issue, identified the root cause, and remediated the underlying issue, which impacted a subset of customer Workflow instances executed between 1:30AM EST May 25th and 7:00PM EST May 29th and resulted in an accurate workflow action status in the instance's Workflow Report but an inaccurate Workflow status in the Workflow Activity Feed. Customers may see duplicate instance IDs of impacted Workflows with the original targets appear in the Workflow Activity Feed. We apologize for any inconvenience this issue may have caused. If you have any questions, please contact Support: [email protected].
  • Time: May 26, 2023, 10:11 p.m.
    Status: Investigating
    Update: We are continuing to investigate an issue impacting a subset of customers' workflow instances. The issue is resulting in the display of an inaccurate workflow status in the Workflow Activity Feed for workflows executed on or since May 25, 2023. Customers can review the accurate status of their workflow instance's actions by navigating to Workflows > Activity Feed > and clicking into a specific Workflow instance ID to view the Action execution history. Impacted Workflows will have an "incomplete" status next to Actions that were not successfully completed. We apologize for any inconvenience and will provide another update as soon as possible. If you have any questions, please contact Support: [email protected].
  • Time: May 26, 2023, 1:50 a.m.
    Status: Investigating
    Update: We are currently investigating an issue impacting a subset of customers’ workflow instances. The issue is resulting the display of an inaccurate workflow status in the Workflow Activity Feed for workflows executed in the last 20 hours. Customers can review the accurate status of their workflow instance's actions by navigating to Workflows > Activity Feed > and clicking into a specific Workflow instance ID to view the Action execution history. Impacted Workflows will have an "incomplete" status next to Actions that were not successfully completed. We apologize for any inconvenience and will provide another update as soon as possible. If you have any questions, please contact Support: [email protected].

Updates:

  • Time: May 25, 2023, 4:57 p.m.
    Status: Resolved
    Update: We have resolved the issue that was affecting certain event-based workflows and alerts in BetterCloud. The impacted events have been reprocessed and customers may notice a duplicate alert or workflow. We appreciate your patience! If you have any questions, please contact Support: [email protected]
  • Time: May 24, 2023, 9:57 p.m.
    Status: Monitoring
    Update: We have taken action to fix the issue affecting certain event-based workflows and alerts in BetterCloud. The impacted events will be reprocessed and customers may notice a duplicate alert or workflow. We are currently monitoring the issue and we will provide another update as soon as possible. If you have any questions, please contact Support: [email protected]
  • Time: May 24, 2023, 8:07 p.m.
    Status: Identified
    Update: We have identified an issue that may be affecting certain event-based workflows and alerts and we are working towards a resolution. We will provide another update as soon as possible. If you have any questions, please contact Support: [email protected]
  • Time: May 24, 2023, 2:58 a.m.
    Status: Investigating
    Update: We have taken action to fix the issue that was affecting certain event-based workflows and continuing to investigate an issue that is affecting a subset of alerts and workflows. We will provide another update as soon as possible. If you have any questions, please contact Support: [email protected]
  • Time: May 24, 2023, 12:13 a.m.
    Status: Investigating
    Update: We are currently investigating an issue that may be affecting certain event-based alerts & workflows. We apologize for any inconvenience and will provide another update as soon as possible. If you have any questions, please contact Support: [email protected].
  • Time: May 23, 2023, 9:15 p.m.
    Status: Monitoring
    Update: We have taken action to fix the issue that was affecting certain event-based workflows, and we are currently monitoring the issue. We will provide another update as soon as possible. If you have any questions, please contact Support: [email protected]
  • Time: May 23, 2023, 4:18 p.m.
    Status: Investigating
    Update: We are currently investigating an issue that may be affecting certain event-based workflows. We apologize for any inconvenience and will provide another update as soon as possible. If you have any questions, please contact Support: [email protected].

Updates:

  • Time: May 23, 2023, 4:05 p.m.
    Status: Resolved
    Update: We have resolved the issue that resulted in delays for a subset of alerts. We appreciate your patience! If you have any questions, please contact Support: [email protected]
  • Time: May 22, 2023, 11:19 p.m.
    Status: Monitoring
    Update: We have taken action to fix the issue that was resulting in delays for a subset of alerts, and we are monitoring to ensure that everything is back to normal. We will provide another update as soon as possible. If you have any questions, please contact Support: [email protected]
  • Time: May 22, 2023, 8:16 p.m.
    Status: Investigating
    Update: We are investigating an issue that is resulting limited delays to a subset of alerts. We apologize for any inconvenience and will provide another update as soon as possible. If you have any questions, please contact Support: [email protected]

Updates:

  • Time: May 19, 2023, 7:06 p.m.
    Status: Resolved
    Update: We have resolved the issue that was affecting certain event-based workflows. We appreciate your patience! If you have any questions, please contact Support: [email protected]
  • Time: May 19, 2023, 6:06 p.m.
    Status: Monitoring
    Update: We have taken action to fix the issue that was affecting certain event-based workflows and we are currently monitoring the issue. We will provide another update as soon as possible. If you have any questions, please contact Support: [email protected]
  • Time: May 19, 2023, 5:05 p.m.
    Status: Investigating
    Update: We are currently investigating an issue that may be affecting certain event-based workflows. We apologize for any inconvenience and will provide another update as soon as possible. If you have any questions, please contact Support: [email protected].

Updates:

  • Time: May 10, 2023, 4:08 p.m.
    Status: Resolved
    Update: We have resolved the issue that was affecting Workflows and Actions failing to trigger for a limited number of customers on May 8th between 9pm - 11:19pm ET, and reprocessed all Workflows and Actions that were affected. We appreciate your patience! If you have any questions, please contact Support: [email protected]
  • Time: May 9, 2023, 6:51 p.m.
    Status: Identified
    Update: We are currently investigating reports of Workflows and Actions failing to trigger for a limited number of customers on May 8th between 9pm - 11:19pm ET. We are actively reprocessing all Workflows and Actions that were affected. We will provide another update as soon as possible. We apologize for the inconvenience here. Please reach out to our Support team by emailing [email protected] if you have any questions.

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Frequently Asked Questions - BetterCloud

Is there a BetterCloud outage?
The current status of BetterCloud is: Systems Active
Where can I find the official status page of BetterCloud?
The official status page for BetterCloud is here
How can I get notified if BetterCloud is down or experiencing an outage?
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