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Is there an BigCommerce outage?

BigCommerce status: Systems Active

Last checked: 6 minutes ago

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BigCommerce outages and incidents

Outage and incident data over the last 30 days for BigCommerce.

There have been 5 outages or incidents for BigCommerce in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for BigCommerce

Outlogger tracks the status of these components for Xero:

API & Webhooks Active
Checkout & Payment Processing Active
Control Panel Active
Email Active
Reporting & Analytics Active
Storefront Active
Avalara Active
Braintree Active
Braintree PayPal Processing Active
Stripe Active
B2B Edition - API Active
B2B Edition - Buyers Portal Active
B2B Edition - Dashboard Active
Client Portal Active
Support Center Active
Component Status
API & Webhooks Active
Checkout & Payment Processing Active
Control Panel Active
Email Active
Reporting & Analytics Active
Storefront Active
Active
Avalara Active
Braintree Active
Braintree PayPal Processing Active
Stripe Active
Active
B2B Edition - API Active
B2B Edition - Buyers Portal Active
B2B Edition - Dashboard Active
Active
Client Portal Active
Support Center Active

Latest BigCommerce outages and incidents.

View the latest incidents for BigCommerce and check for official updates:

Updates:

  • Time: July 19, 2024, 10:16 a.m.
    Status: Resolved
    Update: The issue has been resolved and all Support functions are operating as expected. Thank you for your patience.
  • Time: July 19, 2024, 7:22 a.m.
    Status: Identified
    Update: Our Support queue is currently experiencing issues preventing agents from answering chats. We will resume chat operations as soon as possible, but in the interim please note our live phone and web case queues are available. Thank you for your patience.

Updates:

  • Time: July 16, 2024, 4:24 p.m.
    Status: Resolved
    Update: The incident has been resolved. For merchants with headless implementations that utilize a cache, it may need to be flushed at the hosting provider.
  • Time: July 16, 2024, 4:12 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we're monitoring the results.
  • Time: July 16, 2024, 3:19 p.m.
    Status: Investigating
    Update: BigCommerce engineers have identified an issue impacting the display of blog posts. We are continuing to investigate this issue and will provide an update shortly.
  • Time: July 16, 2024, 2:22 p.m.
    Status: Investigating
    Update: BigCommerce engineers have identified an issue impacting the display of blog posts. We are currently remediating the issue and will provide an update shortly.

Updates:

  • Time: July 15, 2024, 1:44 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 15, 2024, 1 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: July 15, 2024, 1 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: July 15, 2024, 12:39 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: July 15, 2024, 12:38 p.m.
    Status: Identified
    Update: BigCommerce engineers have identified an issue impacting availability with a subset of stores. We are currently remediating the issue and will provide an update shortly.

Updates:

  • Time: July 12, 2024, 9:52 a.m.
    Status: Resolved
    Update: The issue has been resolved and all Support functions are operating as expected. Thank you for your patience.
  • Time: July 12, 2024, 8:30 a.m.
    Status: Investigating
    Update: Our Support queue is currently experiencing issues preventing agents from answering chats. We will resume chat operations as soon as possible, but in the interim please note our live phone and web case queues are available. Thank you for your patience.

Updates:

  • Time: July 2, 2024, 2:27 a.m.
    Status: Resolved
    Update: This incident has been resolved
  • Time: July 2, 2024, 2:16 a.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: July 2, 2024, 2:07 a.m.
    Status: Investigating
    Update: We are continuing to investigate the issue.
  • Time: July 2, 2024, 2 a.m.
    Status: Investigating
    Update: BigCommerce engineers have identified an issue impacting the payment processsing functionality on the platform. We will keep you informed with updates as they become available.

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Frequently Asked Questions - BigCommerce

Is there a BigCommerce outage?
The current status of BigCommerce is: Systems Active
Where can I find the official status page of BigCommerce?
The official status page for BigCommerce is here
How can I get notified if BigCommerce is down or experiencing an outage?
To get notified of any status changes to BigCommerce, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of BigCommerce every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does BigCommerce do?
Discover how BigCommerce can enhance your business with advanced ecommerce features, at a reduced cost and simplified process.

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