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Is there an BigCommerce outage?

BigCommerce status: Systems Active

Last checked: 10 minutes ago

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BigCommerce outages and incidents

Outage and incident data over the last 30 days for BigCommerce.

There have been 5 outages or incidents for BigCommerce in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for BigCommerce

Outlogger tracks the status of these components for Xero:

API & Webhooks Active
Checkout & Payment Processing Active
Control Panel Active
Email Active
Reporting & Analytics Active
Storefront Active
Avalara Active
Braintree Active
Braintree PayPal Processing Active
Stripe Active
B2B Edition - API Active
B2B Edition - Buyers Portal Active
B2B Edition - Dashboard Active
Client Portal Active
Support Center Active
Component Status
API & Webhooks Active
Checkout & Payment Processing Active
Control Panel Active
Email Active
Reporting & Analytics Active
Storefront Active
Active
Avalara Active
Braintree Active
Braintree PayPal Processing Active
Stripe Active
Active
B2B Edition - API Active
B2B Edition - Buyers Portal Active
B2B Edition - Dashboard Active
Active
Client Portal Active
Support Center Active

Latest BigCommerce outages and incidents.

View the latest incidents for BigCommerce and check for official updates:

Updates:

  • Time: June 27, 2024, 10:54 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 27, 2024, 10:41 p.m.
    Status: Identified
    Update: BigCommerce engineers have identified an issue with B2B integrations accessing the B2B API. The Buyer Portal and B2B Dashboard are not impacted. We are currently remediating the issue and and update will be provided shortly.

Updates:

  • Time: June 25, 2024, 1:55 p.m.
    Status: Resolved
    Update: BigCommerce engineers observed an increase in errors starting around 1:10 PM UTC which caused certain Storefront requests to fail. Engineers resolved the issue at 1:35 PM UTC and all services are now operational.
  • Time: June 25, 2024, 1:40 p.m.
    Status: Monitoring
    Update: BigCommerce engineers have implemented a fix and are monitoring the results. We will continue to provide updates as they come through.
  • Time: June 25, 2024, 1:34 p.m.
    Status: Identified
    Update: BigCommerce engineers have identified an issue impacting availability with a subset of stores. We are currently remediating the issue and will provide an update shortly.

Updates:

  • Time: June 20, 2024, 4:27 p.m.
    Status: Resolved
    Update: A fix has been applied, and verified. B2B Emails are working again.
  • Time: June 20, 2024, 2:48 p.m.
    Status: Identified
    Update: Engineers have identified the problem, and are working on resolving the issue.
  • Time: June 20, 2024, 2:31 p.m.
    Status: Investigating
    Update: BigCommerce engineers are investigating a problem with B2B related emails

Updates:

  • Time: June 20, 2024, 2:31 p.m.
    Status: Resolved
    Update: BigCommerce engineers observed an increase in errors starting around 14:19 UTC which caused certain Storefront and API requests to fail. Engineers resolved the issue at 14:24 UTC and all services are now operational.

Updates:

  • Time: June 20, 2024, 1:48 p.m.
    Status: Resolved
    Update: This issue has been resolved
  • Time: June 20, 2024, 1:09 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: June 20, 2024, 1:03 p.m.
    Status: Identified
    Update: BigCommerce engineers identified an issue with custom product fields on product listing page impacting a subset of stores.

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Frequently Asked Questions - BigCommerce

Is there a BigCommerce outage?
The current status of BigCommerce is: Systems Active
Where can I find the official status page of BigCommerce?
The official status page for BigCommerce is here
How can I get notified if BigCommerce is down or experiencing an outage?
To get notified of any status changes to BigCommerce, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of BigCommerce every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does BigCommerce do?
Discover how BigCommerce can enhance your business with advanced ecommerce features, at a reduced cost and simplified process.

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