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Is there an BlueOptima outage?

BlueOptima status: Systems Active

Last checked: 5 minutes ago

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BlueOptima outages and incidents

Outage and incident data over the last 30 days for BlueOptima.

There have been 0 outages or incidents for BlueOptima in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for BlueOptima

Outlogger tracks the status of these components for Xero:

Central Server Active
UIX Active
Component Status
Central Server Active
UIX Active

Latest BlueOptima outages and incidents.

View the latest incidents for BlueOptima and check for official updates:

Updates:

  • Time: Sept. 6, 2022, 3:18 a.m.
    Status: Postmortem
    Update: The issue was related to a processing clock created and not cleared when data remapping fails under certain cases. The issue has been resolved and deployed into production. We have additionally made further improvements to our BI Refresh monitoring process
  • Time: Sept. 6, 2022, 3:16 a.m.
    Status: Resolved
    Update: An issue occurred with the BI dataset refresh which resulted in the BI refresh process failing without triggering the alarms set for some of our users. A new BI refresh was triggered and completed for all impacted clients at 2022-09-05 13:33:09.786 UTC. It is necessary to regenerate any BI datasets that were created before 2022-09-05 13:33:09.786 UTC

Updates:

  • Time: July 19, 2022, 8:43 a.m.
    Status: Resolved
    Update: An issue occurred with the BI dataset refresh which resulted in the BI refresh process failing without triggering the alarms set. A new BI refresh was triggered and completed for all clients at 2022-07-18 23:08:33.333 UTC. It is necessary to regenerate any BI datasets that were created before 2022-07-18 23:08:33.333 UTC. Root cause investigation is in progress, and this page will be updated with the details once the same is concluded

Updates:

  • Time: July 19, 2022, 8:43 a.m.
    Status: Resolved
    Update: An issue occurred with the BI dataset refresh which resulted in the BI refresh process failing without triggering the alarms set. A new BI refresh was triggered and completed for all clients at 2022-07-18 23:08:33.333 UTC. It is necessary to regenerate any BI datasets that were created before 2022-07-18 23:08:33.333 UTC. Root cause investigation is in progress, and this page will be updated with the details once the same is concluded

Updates:

  • Time: Nov. 24, 2021, 4:01 a.m.
    Status: Resolved
    Update: Issue is resolved and all services are online and healthy. The issue was caused due to a failure of database node critical to the operation of Central Server and Developer Analytics UI.
  • Time: Nov. 24, 2021, 2:50 a.m.
    Status: Investigating
    Update: We are currently investigating the issue.

Updates:

  • Time: Nov. 24, 2021, 4:01 a.m.
    Status: Resolved
    Update: Issue is resolved and all services are online and healthy. The issue was caused due to a failure of database node critical to the operation of Central Server and Developer Analytics UI.
  • Time: Nov. 24, 2021, 2:50 a.m.
    Status: Investigating
    Update: We are currently investigating the issue.

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Frequently Asked Questions - BlueOptima

Is there a BlueOptima outage?
The current status of BlueOptima is: Systems Active
Where can I find the official status page of BlueOptima?
The official status page for BlueOptima is here
How can I get notified if BlueOptima is down or experiencing an outage?
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