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Is there an Callr outage?

Callr status: Systems Active

Last checked: 2 minutes ago

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Callr outages and incidents

Outage and incident data over the last 30 days for Callr.

There have been 0 outages or incidents for Callr in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Callr

Outlogger tracks the status of these components for Xero:

API Active
Customer Portal Active
Real-time Active
Inbound (SMS MO) Active
Outbound (SMS MT) Active
IAX Active
Inbound Active
Outbound Active
TTS Active
Component Status
API Active
Customer Portal Active
Real-time Active
Active
Inbound (SMS MO) Active
Outbound (SMS MT) Active
Active
IAX Active
Inbound Active
Outbound Active
TTS Active

Latest Callr outages and incidents.

View the latest incidents for Callr and check for official updates:

Updates:

  • Time: March 19, 2019, 11:15 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 19, 2019, 11:15 a.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Jan. 21, 2019, 3:36 p.m.
    Status: Monitoring
    Update: We do not observe issues with France fix termination. We continue to closely monitor the situation.
  • Time: Jan. 14, 2019, 10:44 a.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Jan. 9, 2019, 8:30 a.m.
    Status: Identified
    Update: Please note this incident is still ongoing, we are continually working with the operator to restore services to normal.
  • Time: Jan. 7, 2019, 4:15 p.m.
    Status: Identified
    Update: The incident has been identified on our primary France route, backup routes have been activated, unfortunately there is still some degraded performance. We will continue to provide updates as they are received from the operator. Please excuse any inconvenience caused.
  • Time: Jan. 7, 2019, 11:35 a.m.
    Status: Investigating
    Update: We are experiencing an issue on our platform with voice services, specifically FRANCE fix, our team is currently investigating the incident.

Updates:

  • Time: Jan. 3, 2019, 3:04 p.m.
    Status: Resolved
    Update: After a few hours of close monitoring, the issue is resolved.
  • Time: Jan. 3, 2019, 10:31 a.m.
    Status: Monitoring
    Update: A fix has been implemented while we are waiting for updates from some of our routing providers. We are closely monitoring the situation.
  • Time: Jan. 3, 2019, 9:47 a.m.
    Status: Identified
    Update: The issue has been identified as routing availability issues with France Fixed destinations.
  • Time: Jan. 3, 2019, 9:10 a.m.
    Status: Investigating
    Update: We are experiencing an issue on our platform with voice services, our team is currently investigating the incident.

Updates:

  • Time: Dec. 6, 2018, 8:18 a.m.
    Status: Resolved
    Update: The CALLR legacy SBC at 217.69.26.165 has now been shut down, For outgoing calls: please make sure you are directing your traffic to one of the IP addresses listed on https://www.callr.com/docs/subnet/ For incoming calls: please make sure you have authorised the IP addresses listed on https://www.callr.com/docs/subnet/

Updates:

  • Time: Nov. 20, 2018, 5:59 p.m.
    Status: Postmortem
    Update: Our supervision did not detect this issue beforehand. Our TTS server somewhat crashed and 50% of the generation requests failed. Real-time voice and SENDR users were affected when TTS was in play. Our team is currently working on improving the supervision on this, in order to be more pro-active the next time it occurs.
  • Time: Nov. 20, 2018, 5:58 p.m.
    Status: Resolved
    Update: 50% of text-to-speech requests returned an error.

Updates:

  • Time: Nov. 9, 2018, 12:02 p.m.
    Status: Resolved
    Update: The RTP service is stable and not presenting any more errors.
  • Time: Nov. 9, 2018, 9:52 a.m.
    Status: Monitoring
    Update: The issue with our RTP services has been resolved, we are currently monitoring the servers for any further errors.
  • Time: Nov. 9, 2018, 9:30 a.m.
    Status: Identified
    Update: We have identified an issue with our RTP services, the media channel for incoming and outgoing calls is affected, therefore causing call connection delays and failures.
  • Time: Nov. 9, 2018, 9:19 a.m.
    Status: Investigating
    Update: We are currently investigating an issue with calls not being connected.

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Frequently Asked Questions - Callr

Is there a Callr outage?
The current status of Callr is: Systems Active
Where can I find the official status page of Callr?
The official status page for Callr is here
How can I get notified if Callr is down or experiencing an outage?
To get notified of any status changes to Callr, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Callr every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Callr do?
The Callr Voice API supports the entire customer journey for portals and marketplaces, enhancing communication capabilities.

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