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Is there an Canix outage?

Canix status: Systems Active

Last checked: 9 minutes ago

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Canix outages and incidents

Outage and incident data over the last 30 days for Canix.

There have been 0 outages or incidents for Canix in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Canix

Outlogger tracks the status of these components for Xero:

Support Active
Canix Web Application Active
Environmental Controls Active
LeafLink Active
Metrc API Active
Onfleet Active
QuickBooks Desktop Active
QuickBooks Online Active
Component Status
Support Active
Active
Canix Web Application Active
Active
Environmental Controls Active
LeafLink Active
Metrc API Active
Onfleet Active
QuickBooks Desktop Active
QuickBooks Online Active

Latest Canix outages and incidents.

View the latest incidents for Canix and check for official updates:

Updates:

  • Time: Oct. 25, 2022, 8:58 p.m.
    Status: Resolved
    Update: Metrc's API has stabilized enough that our functionality has normalized. We will continue to monitor in case the error rate from Metrc's API increases again, but Canix is now currently operating normally.
  • Time: Oct. 25, 2022, 7:36 p.m.
    Status: Monitoring
    Update: Update: Metrc's API appears to be slowly stabilizing, and we'll continue to monitor for any further issues.
  • Time: Oct. 25, 2022, 5:49 p.m.
    Status: Identified
    Update: We're seeing an increased level of "METRC servers are temporarily unavailable" errors from Metrc's API. We've contacted Metrc's support and escalated this issue with them. We will continue to update this page once we hear and have more details from Metrc.
  • Time: Oct. 25, 2022, 4:19 p.m.
    Status: Investigating
    Update: We are seeing increased errors returned from Metrc's API this morning. Some Metrc submissions and syncs may not complete successfully until Metrc resolves these errors. Please continue to monitor status.canix.com for additional updates.

Updates:

  • Time: Oct. 25, 2022, 8:58 p.m.
    Status: Resolved
    Update: Metrc's API has stabilized enough that our functionality has normalized. We will continue to monitor in case the error rate from Metrc's API increases again, but Canix is now currently operating normally.
  • Time: Oct. 25, 2022, 7:36 p.m.
    Status: Monitoring
    Update: Update: Metrc's API appears to be slowly stabilizing, and we'll continue to monitor for any further issues.
  • Time: Oct. 25, 2022, 5:49 p.m.
    Status: Identified
    Update: We're seeing an increased level of "METRC servers are temporarily unavailable" errors from Metrc's API. We've contacted Metrc's support and escalated this issue with them. We will continue to update this page once we hear and have more details from Metrc.
  • Time: Oct. 25, 2022, 4:19 p.m.
    Status: Investigating
    Update: We are seeing increased errors returned from Metrc's API this morning. Some Metrc submissions and syncs may not complete successfully until Metrc resolves these errors. Please continue to monitor status.canix.com for additional updates.

Updates:

  • Time: Oct. 24, 2022, 11:48 p.m.
    Status: Resolved
    Update: Metrc's API has stabilized enough that our functionality has normalized. We will continue to monitor in case the error rate from Metrc's API increases again, but Canix is now currently operating normally.
  • Time: Oct. 24, 2022, 9:53 p.m.
    Status: Monitoring
    Update: Update: Metrc's API appears to be slowly stabilizing, and we'll continue to monitor for any further issues.
  • Time: Oct. 24, 2022, 9 p.m.
    Status: Identified
    Update: Identified that the error is due to a current outage from Metrc. Error from METRC (8445033): METRC servers are temporarily unavailable. Please try again in a moment. We will continue to monitor the issue and update here.
  • Time: Oct. 24, 2022, 8:36 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Oct. 24, 2022, 8:36 p.m.
    Status: Investigating
    Update: Canix customers may experience trouble with intermittent timeouts on actions on the Web Application. Our Engineering team is aware of the issue and is working to investigate issues communicating with the Metrc API. Please continue to monitor status.canix.com for additional updates.

Updates:

  • Time: Oct. 24, 2022, 11:48 p.m.
    Status: Resolved
    Update: Metrc's API has stabilized enough that our functionality has normalized. We will continue to monitor in case the error rate from Metrc's API increases again, but Canix is now currently operating normally.
  • Time: Oct. 24, 2022, 9:53 p.m.
    Status: Monitoring
    Update: Update: Metrc's API appears to be slowly stabilizing, and we'll continue to monitor for any further issues.
  • Time: Oct. 24, 2022, 9 p.m.
    Status: Identified
    Update: Identified that the error is due to a current outage from Metrc. Error from METRC (8445033): METRC servers are temporarily unavailable. Please try again in a moment. We will continue to monitor the issue and update here.
  • Time: Oct. 24, 2022, 8:36 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Oct. 24, 2022, 8:36 p.m.
    Status: Investigating
    Update: Canix customers may experience trouble with intermittent timeouts on actions on the Web Application. Our Engineering team is aware of the issue and is working to investigate issues communicating with the Metrc API. Please continue to monitor status.canix.com for additional updates.

Updates:

  • Time: Aug. 24, 2022, 2:28 a.m.
    Status: Resolved
    Update: Canix is functioning as expected. Issue with Heroku appears resolved as there have been no lingering issues with Canix functionality.
  • Time: Aug. 24, 2022, 1:08 a.m.
    Status: Monitoring
    Update: Heroku's status page has not been updated (https://status.heroku.com/) but Canix is functioning as expected. Updating status to Monitoring and will update to Resolved once confirmed on Heroku's status page.
  • Time: Aug. 24, 2022, 12:40 a.m.
    Status: Investigating
    Update: Heroku Outage: Canix customers may experience trouble logging in and intermittent timeouts on actions on the Web Application. This is due to an outage with Heroku, we will continue to monitor their status updates here: https://downdetector.com/status/heroku/ and on their status page here (when it is operational again): https://status.heroku.com/ Canix users will be updated on our status page with outage updates.

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Frequently Asked Questions - Canix

Is there a Canix outage?
The current status of Canix is: Systems Active
Where can I find the official status page of Canix?
The official status page for Canix is here
How can I get notified if Canix is down or experiencing an outage?
To get notified of any status changes to Canix, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Canix every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Canix do?
This service offers a Cannabis ERP and Seed-to-sale software for cultivators, manufacturers and distributors. It is trusted by 650+ facilities across 23 states and 6 countries, saving thousands of hours every day.

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