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Is there an Census outage?

Census status: Systems Active

Last checked: 5 minutes ago

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Census outages and incidents

Outage and incident data over the last 30 days for Census.

There have been 1 outages or incidents for Census in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Census

Outlogger tracks the status of these components for Xero:

Census Public Website Active
Census Sync Management UI Active
Sync Engine Active
Component Status
Census Public Website Active
Census Sync Management UI Active
Sync Engine Active

Latest Census outages and incidents.

View the latest incidents for Census and check for official updates:

Updates:

  • Time: Nov. 21, 2024, 5:58 a.m.
    Status: Resolved
    Update: We've confirmed the issue only affects a few connection tests, and the issue has stopped as of the last hour from deploying an old version of our application. We will continue to monitor for connection tests failing with 401 errors.
  • Time: Nov. 21, 2024, 5:55 a.m.
    Status: Monitoring
    Update: We've confirmed the issue only affects a few connection tests, and the issue has stopped as of the last hour from deploying an old version of our application. We will continue to monitor for connection tests failing with 401 errors.
  • Time: Nov. 21, 2024, 2:51 a.m.
    Status: Investigating
    Update: We are currently investigating an issue where Source & Destination connection tests result in 401 errors.

Updates:

  • Time: Nov. 15, 2024, 4:33 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 15, 2024, 4:24 a.m.
    Status: Monitoring
    Update: We have rolled back a feature that we believe caused the slowdown and added extra capacity to compensate for the slowdown. Sync completion rates have returned to normal levels and any slowdown or queueing should be resolved in the next 30 minutes.
  • Time: Nov. 15, 2024, 4:16 a.m.
    Status: Identified
    Update: We have identified stuck sync workers and we are replacing these containers with new capacity
  • Time: Nov. 15, 2024, 4:06 a.m.
    Status: Investigating
    Update: Syncs are completing at slower than usual rates and we are investigating the issue

Updates:

  • Time: Oct. 2, 2024, 6:45 a.m.
    Status: Resolved
    Update: The team considers this issue resolved. We will continue to monitor for delayed issues but do not expect any further impact.
  • Time: Oct. 2, 2024, 6:31 a.m.
    Status: Monitoring
    Update: An issue with an earlier deployment was identified as cause of the issue. The issue has been fixed and sync engine has largely recovered. The team is monitoring the recovery and expect it to be resolved shortly.
  • Time: Oct. 2, 2024, 6:02 a.m.
    Status: Investigating
    Update: We are currently investigating an issue causing slow sync execution. The team has been paged and is currently investigating the cause of the issue. Census management console is unaffected and there are no problems with sync completion at this time. Only the speed of sync execution is currently affected. We will update the status page once the issue is identified.

Updates:

  • Time: Sept. 20, 2024, 10:55 p.m.
    Status: Resolved
    Update: Sync Alert data has been restored. Sync alerting should work again for any syncs that trigger alerts moving forward.
  • Time: Sept. 20, 2024, 9:36 p.m.
    Status: Identified
    Update: As part of this incident, any sync runs that should have triggered an alert in the last 2 days would not have resulted in an email alert. Once we restore the alert data, any sync runs that fail will trigger an alert, even though the sync may have been failing for the last 2 days. In very rare cases, we may email you at most twice about a failure as we perform the recovery process.
  • Time: Sept. 20, 2024, 8:18 p.m.
    Status: Identified
    Update: Sync Alerts were deleted from our database in the last 2 days. The cause has been identified, and we are working on restoring the deleted alerts.

Updates:

  • Time: Sept. 12, 2024, 12:06 a.m.
    Status: Resolved
    Update: The issue has been resolved.
  • Time: Sept. 11, 2024, 8:50 p.m.
    Status: Investigating
    Update: A subset of the previously affected syncs are now hitting "No function matches the given name and argument types" errors. It's primarily limited to advanced sync engine mirror syncs with no deletes. Investigation continues.
  • Time: Sept. 11, 2024, 7:23 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Sept. 11, 2024, 7 p.m.
    Status: Identified
    Update: Syncs empty unload batches have a chance of failing with either a "IO Error: No files found that match the pattern IGNORED_EMPTY_FILE" or a "Parquet Conversion Error". The issue has been identified and a fix is being released.

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Frequently Asked Questions - Census

Is there a Census outage?
The current status of Census is: Systems Active
Where can I find the official status page of Census?
The official status page for Census is here
How can I get notified if Census is down or experiencing an outage?
To get notified of any status changes to Census, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Census every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Census do?
Census provides a data activation platform for data-driven companies to access trustworthy data. Sign up for free.

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