ChannelApe outages and incidents
Outage and incident data over the last 30 days for ChannelApe.
There have been 0 outages or incidents for ChannelApe in the last 30 days.
Severity Breakdown:
Tired of searching for status updates?
Join OutLogger to be notified when any of your vendors or the components you use experience an outage. It's completely free and takes less than 2 minutes!
Sign Up NowComponents and Services Monitored for ChannelApe
Outlogger tracks the status of these components for Xero:
| Component | Status |
|---|---|
| API | Active |
| App | Active |
| MFT | Active |
| Reporting | Active |
| Scheduled jobs | Active |
Latest ChannelApe outages and incidents.
View the latest incidents for ChannelApe and check for official updates:
Increased API and Analytics Query Error Rates
Description: We identified an issue causing increased API and Analytics Error Rates between 11:30 AM and 1:15 PM EST. The issue has since been resolved.
Status: Resolved
Impact: None | Started At: Sept. 8, 2021, 3:30 p.m.
Updates:
-
Time: Sept. 8, 2021, 5:38 p.m.Status: ResolvedUpdate: We identified an issue causing increased API and Analytics Error Rates between 11:30 AM and 1:15 PM EST. The issue has since been resolved.
Delays in Sending Orders
Description: Orders are now sending as expected.
Status: Resolved
Impact: Major | Started At: Aug. 7, 2021, 3:24 a.m.
Updates:
-
Time: Aug. 7, 2021, 6:35 a.m.Status: ResolvedUpdate: Orders are now sending as expected.
-
Time: Aug. 7, 2021, 4:10 a.m.Status: InvestigatingUpdate: We are still encountering delays while sending orders however AWS shows some signs of recovery. We are continuing to monitor the situation.
-
Time: Aug. 7, 2021, 3:24 a.m.Status: InvestigatingUpdate: We are currently investigating issues with sending orders due to an AWS Outage (https://status.aws.amazon.com/#NA_block). We are monitoring the situation.
Increased API Error Rates
Description: This incident has been resolved.
Status: Resolved
Impact: Major | Started At: April 24, 2021, 1:48 p.m.
Updates:
-
Time: April 24, 2021, 2:03 p.m.Status: ResolvedUpdate: This incident has been resolved.
-
Time: April 24, 2021, 1:48 p.m.Status: IdentifiedUpdate: The issue has been identified and a fix is being implemented.
API Outage
Description: We have found the root cause to be a configuration issue that we have since corrected.
Status: Postmortem
Impact: Major | Started At: April 3, 2021, 8:30 a.m.
Updates:
-
Time: April 3, 2021, 11:51 a.m.Status: PostmortemUpdate: We have found the root cause to be a configuration issue that we have since corrected.
-
Time: April 3, 2021, 11:51 a.m.Status: ResolvedUpdate: We experienced an API Outage between 04:30 AM and 06:00 AM EST. We have since recovered and found the root cause. Thank you for your patience!
Investigating Missed Schedules
Description: We identified the root cause to be a new code deployment to our scheduling service. It degraded over time starting around 21:45 EST on 04/01 eventually leading to ChannelApe missing schedule executions. We have reverted this code for now so schedule executions are no longer interrupted while we look into what caused the degradation. Schedule execution was fully restored at 06:15 EST on 04/02.
Status: Postmortem
Impact: Major | Started At: April 2, 2021, 9:10 a.m.
Updates:
-
Time: April 2, 2021, 10:57 a.m.Status: PostmortemUpdate: We identified the root cause to be a new code deployment to our scheduling service. It degraded over time starting around 21:45 EST on 04/01 eventually leading to ChannelApe missing schedule executions. We have reverted this code for now so schedule executions are no longer interrupted while we look into what caused the degradation. Schedule execution was fully restored at 06:15 EST on 04/02.
-
Time: April 2, 2021, 10:49 a.m.Status: ResolvedUpdate: This incident has been resolved.
-
Time: April 2, 2021, 10:31 a.m.Status: MonitoringUpdate: A fix has been implemented and we are monitoring the results.
-
Time: April 2, 2021, 10:25 a.m.Status: IdentifiedUpdate: The issue has been identified and a fix is being implemented.
-
Time: April 2, 2021, 10:10 a.m.Status: InvestigatingUpdate: We are seeing missed schedule executions. We are currently investigating this issue.
