ChannelApe outages and incidents
Outage and incident data over the last 30 days for ChannelApe.
There have been 0 outages or incidents for ChannelApe in the last 30 days.
Severity Breakdown:
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Sign Up NowComponents and Services Monitored for ChannelApe
Outlogger tracks the status of these components for Xero:
| Component | Status |
|---|---|
| API | Active |
| App | Active |
| MFT | Active |
| Reporting | Active |
| Scheduled jobs | Active |
Latest ChannelApe outages and incidents.
View the latest incidents for ChannelApe and check for official updates:
Increased Failed Queries within Reporting
Description: This incident has been resolved.
Status: Resolved
Impact: Major | Started At: Dec. 17, 2020, 12:20 p.m.
Updates:
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Time: Dec. 18, 2020, 12:52 a.m.Status: ResolvedUpdate: This incident has been resolved.
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Time: Dec. 17, 2020, 9:06 p.m.Status: IdentifiedUpdate: The issue has been identified and a fix is being implemented.
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Time: Dec. 17, 2020, 2:53 p.m.Status: InvestigatingUpdate: We are still working towards resolution of this issue.
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Time: Dec. 17, 2020, 12:20 p.m.Status: InvestigatingUpdate: We are looking into an issue around an increased number of failed queries within reporting. This impacts reports within our app and scheduled reports sent out via email.
Increased API Error Rates
Description: This incident has been resolved. We will continue to monitor.
Status: Resolved
Impact: Major | Started At: Dec. 1, 2020, 11:02 a.m.
Updates:
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Time: Dec. 1, 2020, 1:11 p.m.Status: ResolvedUpdate: This incident has been resolved. We will continue to monitor.
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Time: Dec. 1, 2020, 12:20 p.m.Status: MonitoringUpdate: We have identified the issue and are working on a fix.
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Time: Dec. 1, 2020, 11:02 a.m.Status: InvestigatingUpdate: We are currently investigating this issue.
Increased API Error Rates
Description: We scaled services to handle extra load which taxed our scaling service database to the point where new services were having issue coming up. We have since upgraded our scaling service database to better handle the need to scale up further.
Status: Postmortem
Impact: Major | Started At: Nov. 29, 2020, 12:23 p.m.
Updates:
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Time: Nov. 30, 2020, 9:10 p.m.Status: PostmortemUpdate: We scaled services to handle extra load which taxed our scaling service database to the point where new services were having issue coming up. We have since upgraded our scaling service database to better handle the need to scale up further.
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Time: Nov. 29, 2020, 1:11 p.m.Status: ResolvedUpdate: This incident has been resolved.
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Time: Nov. 29, 2020, 12:58 p.m.Status: MonitoringUpdate: A fix has been implemented and we are monitoring the results.
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Time: Nov. 29, 2020, 12:23 p.m.Status: InvestigatingUpdate: We are currently investigating the issue and report back when we identify the root cause.
Public API Down
Description: Auto scaling of a service that powers the API left things in an unstable state due to a bad configuration. We reversed the bad configuration this morning and are taking steps so a bad configuration does not get deployed like this again.
Status: Postmortem
Impact: Major | Started At: Nov. 24, 2020, 10:30 a.m.
Updates:
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Time: Nov. 24, 2020, 11:27 a.m.Status: PostmortemUpdate: Auto scaling of a service that powers the API left things in an unstable state due to a bad configuration. We reversed the bad configuration this morning and are taking steps so a bad configuration does not get deployed like this again.
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Time: Nov. 24, 2020, 11:25 a.m.Status: ResolvedUpdate: Public API and ChannelApe app are down.
Order Reporting Delayed
Description: This incident has been resolved.
Status: Resolved
Impact: Major | Started At: Sept. 28, 2020, 2 p.m.
Updates:
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Time: Sept. 28, 2020, 2:42 p.m.Status: ResolvedUpdate: This incident has been resolved.
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Time: Sept. 28, 2020, 2:16 p.m.Status: IdentifiedUpdate: Issue has been found and impacted orders are being updated in analytics.
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Time: Sept. 28, 2020, 2:13 p.m.Status: InvestigatingUpdate: Scheduled maintenance on reporting this morning has caused a backlog of orders to process within reporting. We are experience delays on adding new orders to reporting at the moment. We expected this to be resolved within the hour. This is only impacting reporting at the moment. There is no impact to APIs.
