Neon One outages and incidents
Outage and incident data over the last 30 days for Neon One.
There have been 0 outages or incidents for Neon One in the last 30 days.
Severity Breakdown:
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Sign Up NowComponents and Services Monitored for Neon One
Outlogger tracks the status of these components for Xero:
| Component | Status |
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Latest Neon One outages and incidents.
View the latest incidents for Neon One and check for official updates:
Neon CRM Performance Issues
Description: This incident has been resolved.
Status: Resolved
Impact: Minor | Started At: July 15, 2024, 4:15 p.m.
Updates:
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Time: July 15, 2024, 9:54 p.m.Status: ResolvedUpdate: This incident has been resolved.
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Time: July 15, 2024, 5:40 p.m.Status: MonitoringUpdate: Slowness with loading Neon CRM forms & pages should now be resolved. We are continuing to monitor the situation.
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Time: July 15, 2024, 5:13 p.m.Status: InvestigatingUpdate: Some users have reported issues with Neon CRM forms & pages loading slowly. We are actively investigating the issue and will provide updates as soon as they are available.
Neon CRM Performance Issues
Description: Neon CRM performance issues have been resolved, and all pages are now loading normally.
Status: Resolved
Impact: Major | Started At: June 25, 2024, 4:04 p.m.
Updates:
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Time: June 25, 2024, 5:12 p.m.Status: ResolvedUpdate: Neon CRM performance issues have been resolved, and all pages are now loading normally.
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Time: June 25, 2024, 4:39 p.m.Status: MonitoringUpdate: We have implemented some fixes and are continuing to monitor and investigate performance issues with Neon CRM.
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Time: June 25, 2024, 4:04 p.m.Status: IdentifiedUpdate: Some users are currently experiencing issues with loading Neon CRM forms & pages. We have identified the cause of these performance issues and are actively investigating.
Neon CRM - Performance Issues
Description: This incident has been resolved.
Status: Resolved
Impact: Major | Started At: June 18, 2024, 8:17 p.m.
Updates:
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Time: June 18, 2024, 11:14 p.m.Status: ResolvedUpdate: This incident has been resolved.
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Time: June 18, 2024, 8:48 p.m.Status: MonitoringUpdate: The database restart has been completed as of 3:34 pm CST and we have confirmed that Neon CRM is fully operational.
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Time: June 18, 2024, 8:34 p.m.Status: IdentifiedUpdate: The root cause of the issue has been discovered and we are restarting Neon CRM databases to resolve the performance issues. We will update as soon as the restart is complete.
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Time: June 18, 2024, 8:17 p.m.Status: IdentifiedUpdate: We are working on resolving an issue that is causing slowdowns on user pages, particularly reports and lists. This slowdown is limited in scope, so not all users will experience issues. Front-end constituent pages are not affected.
Neon CCM, Neon Giving Days Slowdown
Description: The incident has been resolved and all systems are operational. We are continuing to closely monitor for any further issues.
Status: Resolved
Impact: Major | Started At: June 11, 2024, 4:57 p.m.
Updates:
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Time: June 11, 2024, 7:30 p.m.Status: ResolvedUpdate: The incident has been resolved and all systems are operational. We are continuing to closely monitor for any further issues.
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Time: June 11, 2024, 5:21 p.m.Status: IdentifiedUpdate: We have identified the issue and are working on implementing a fix.
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Time: June 11, 2024, 4:57 p.m.Status: InvestigatingUpdate: We are currently investigating an issue that is causing some Neon CCM and Neon Giving Day customers to experience a slow connection. We will update this page when we have more information.
Delay in Some Credit Card Processing
Description: This issue has been resolved. Charges are processing normally.
Status: Resolved
Impact: None | Started At: April 8, 2024, 6:43 p.m.
Updates:
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Time: April 9, 2024, 3:17 p.m.Status: ResolvedUpdate: This issue has been resolved. Charges are processing normally.
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Time: April 8, 2024, 6:43 p.m.Status: MonitoringUpdate: We are aware of a potential delay in some credit cards processing. You may see credit cards remain in the Pending status for longer than usual. We will continue to monitor the situation and post updates as we learn more.
