Neon One outages and incidents
Outage and incident data over the last 30 days for Neon One.
There have been 0 outages or incidents for Neon One in the last 30 days.
Severity Breakdown:
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Sign Up NowComponents and Services Monitored for Neon One
Outlogger tracks the status of these components for Xero:
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Latest Neon One outages and incidents.
View the latest incidents for Neon One and check for official updates:
SMS Multi-factor Authentication Delays
Description: This incident is resolved.
Status: Resolved
Impact: None | Started At: March 26, 2024, 2:19 p.m.
Updates:
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Time: March 26, 2024, 8:06 p.m.Status: ResolvedUpdate: This incident is resolved.
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Time: March 26, 2024, 2:19 p.m.Status: MonitoringUpdate: Our SMS MFA deliverer has identified an issue causing delays in the delivery of codes via text message. Authenticator codes are unaffected. We apologize for any inconvenience this has caused, and we will post updates to this page as they come available.
Neon CCM Slowdown
Description: Neon CCM systems are currently operational.
Status: Resolved
Impact: Major | Started At: March 4, 2024, 6:07 p.m.
Updates:
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Time: March 5, 2024, 7:25 p.m.Status: ResolvedUpdate: Neon CCM systems are currently operational.
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Time: March 5, 2024, 12:45 a.m.Status: MonitoringUpdate: All Neon CCM systems are currently operating as normal but we are closely monitoring for any further issues.
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Time: March 4, 2024, 6:28 p.m.Status: IdentifiedUpdate: We have identified the issue and are working on implementing a fix.
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Time: March 4, 2024, 6:07 p.m.Status: InvestigatingUpdate: We are currently investigating an issue that is causing some Neon CCM customers to experience a slow connection. We will update this page when we have more information.
Neon CCM Slowdown
Description: The incident has been resolved and all Neon CCM systems are operational.
Status: Resolved
Impact: Major | Started At: March 1, 2024, 5:49 p.m.
Updates:
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Time: March 1, 2024, 9:33 p.m.Status: ResolvedUpdate: The incident has been resolved and all Neon CCM systems are operational.
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Time: March 1, 2024, 7:50 p.m.Status: MonitoringUpdate: A fix has been implemented and we are monitoring results for any further issues.
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Time: March 1, 2024, 5:59 p.m.Status: IdentifiedUpdate: We have identified the issue and are working on implementing a fix.
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Time: March 1, 2024, 5:49 p.m.Status: InvestigatingUpdate: We are currently investigating an issue that has caused some Neon CCM customers to experience a slow connection. We will update this page when we have more information.
Neon CRM: Custom Domain Issue
Description: Issues with loading Neon CRM for users with custom domains have been resolved. We are monitoring the situation.
Status: Resolved
Impact: Major | Started At: Feb. 22, 2024, 9 p.m.
Updates:
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Time: Feb. 22, 2024, 10:50 p.m.Status: ResolvedUpdate: Issues with loading Neon CRM for users with custom domains have been resolved. We are monitoring the situation.
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Time: Feb. 22, 2024, 10:33 p.m.Status: InvestigatingUpdate: We are investigating an issue affecting Neon CRM users with custom domains. We are aware that forms & pages may not be currently loading, and we will provide an update as soon as it is available.
Neon CRM - Performance Issues
Description: This incident has been resolved.
Status: Resolved
Impact: None | Started At: Feb. 21, 2024, 4:20 p.m.
Updates:
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Time: Feb. 21, 2024, 6:07 p.m.Status: ResolvedUpdate: This incident has been resolved.
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Time: Feb. 21, 2024, 4:20 p.m.Status: MonitoringUpdate: We are investigating reports of some system users receiving error messages or screens not loading in Neon CRM. The issues currently appear to have been resolved, but we will continue to monitor for any future disruptions.
