Is there an Neon One outage?

Neon One status: Systems Active

Last checked: 5 minutes ago

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Neon One outages and incidents

Outage and incident data over the last 30 days for Neon One.

There have been 0 outages or incidents for Neon One in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Neon One

Outlogger tracks the status of these components for Xero:

Component Status

Latest Neon One outages and incidents.

View the latest incidents for Neon One and check for official updates:

Updates:

  • Time: May 10, 2023, 6:05 p.m.
    Status: Resolved
    Update: Resolved - We are continuing to monitor the sites and have found no further issues. If you are unable to access your system, please contact our support team.
  • Time: May 10, 2023, 4:30 p.m.
    Status: Monitoring
    Update: Monitoring - We have implemented the fix and site performance should be improving. We continue to monitor closely.
  • Time: May 10, 2023, 3:11 p.m.
    Status: Identified
    Update: We have identified an issue that is causing the sites to time out and are in the process of implementing a fix. We will update this page once the fix has been implemented.

Updates:

  • Time: May 8, 2023, 9:03 p.m.
    Status: Resolved
    Update: We are continuing to monitor the sites and have found no further issues. If you are unable to access your system, please contact our support team.
  • Time: May 8, 2023, 4:26 p.m.
    Status: Monitoring
    Update: We have implemented the fix and most sites are back online. The remaining sites should come back online in the next hour. We are monitoring them closely to ensure they come back online. Please note you may need to clear your browser cache to access your system.
  • Time: May 8, 2023, 3:27 p.m.
    Status: Identified
    Update: The issue has been identified and we are in the process of implementing a fix. We will update this page once the fix has been implemented.

Updates:

  • Time: April 24, 2023, 4:50 p.m.
    Status: Resolved
    Update: We have monitored the creation of new Apple Pay charges and found no further issues. We have also implemented an alternative process for establishing new Apple Pay domains for merchants. At this time, we consider this service disruption resolved. If you continue to experience any difficulties with connecting an Apple Pay domain, please reach out to our support team.
  • Time: April 21, 2023, 11:07 p.m.
    Status: Identified
    Update: We have deployed a fix to production for creating new Apple Pay charges. At this time, new and existing Apple Pay charges will process as usual. We are still investigating the issue around connecting new Apple Pay merchants, and we will update here when we implement the fix.
  • Time: April 21, 2023, 8:37 p.m.
    Status: Identified
    Update: The issue has been identified, and we are in the process of implementing a fix. We will update this page once the fix has been implemented.
  • Time: April 21, 2023, 2:57 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with creating new Apple Pay charges and enabling Apple Pay on merchant accounts. At this time, new charges and new merchant connections are not being created. Existing recurring Apple Pay charges will continue to process, and merchant accounts already setup with Apple Pay are still enabled. We apologize for any disruption this has caused and will update this page when we have more information.

Updates:

  • Time: March 22, 2023, 4:01 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: March 21, 2023, 5:43 p.m.
    Status: Monitoring
    Update: A fix has been implemented, and we will continue to monitor. We apologize for any delays this may have caused.
  • Time: March 21, 2023, 5:09 p.m.
    Status: Identified
    Update: At this time, we are testing a fix to the disruption. We will update when the fix has been implemented.
  • Time: March 21, 2023, 4:53 p.m.
    Status: Investigating
    Update: As of March 21, password reset emails and new user emails are not sending. We have identified the root cause of the problem and are investigating a potential solution. We apologize for any disruption this has caused and will update this page when we have more information.

Updates:

  • Time: March 7, 2023, 9:06 p.m.
    Status: Resolved
    Update: At this time, all charges have been reprocessed and successful charges have gone through. We apologize for the disruption.
  • Time: March 6, 2023, 5:43 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: March 6, 2023, 5:41 p.m.
    Status: Monitoring
    Update: Neon Pay experienced network connectivity issues from 01:00 CST March 5th 2023 until 05:51 CST. Some charges were not able to process during this time. Any charges affected by this will be reprocessed on March 6th 2023. We will continue to monitor this incident and update this page with additional information.

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Frequently Asked Questions - Neon One

Is there a Neon One outage?
The current status of Neon One is: Systems Active
Where can I find the official status page of Neon One?
The official status page for Neon One is here
How can I get notified if Neon One is down or experiencing an outage?
To get notified of any status changes to Neon One, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Neon One every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Neon One do?
Neon Fundraise provides a range of digital fundraising tools for campaigns of all sizes, from simple to complex. Request a demo now.

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