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Is there an CipherHealth outage?

CipherHealth status: Systems Active

Last checked: 9 minutes ago

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CipherHealth outages and incidents

Outage and incident data over the last 30 days for CipherHealth.

There have been 1 outages or incidents for CipherHealth in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for CipherHealth

Outlogger tracks the status of these components for Xero:

EHR Activation Gateway Active
Appointment Rescheduling Active
CipherKiosk App Active
CipherOutreach Active
CipherRounds App Active
Data Feeds (HL7) Active
Email Active
Evolve Application Active
Insights Dashboards Active
Manual Exports Active
Reports Active
Scheduled Exports Active
SFTP Imports Active
Single Sign On (SSO) and Login Active
Component Status
EHR Activation Gateway Active
Active
Appointment Rescheduling Active
CipherKiosk App Active
CipherOutreach Active
CipherRounds App Active
Data Feeds (HL7) Active
Email Active
Evolve Application Active
Insights Dashboards Active
Manual Exports Active
Reports Active
Scheduled Exports Active
SFTP Imports Active
Single Sign On (SSO) and Login Active

Latest CipherHealth outages and incidents.

View the latest incidents for CipherHealth and check for official updates:

Updates:

  • Time: Nov. 1, 2024, 4:22 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 1, 2024, 4:10 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Nov. 1, 2024, 4:03 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Nov. 1, 2024, 3:59 p.m.
    Status: Investigating
    Update: We are currently investigating an issue where Evolve cannot be accessed by all users.

Updates:

  • Time: Sept. 19, 2024, 9:13 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 19, 2024, 6:48 p.m.
    Status: Monitoring
    Update: The new version 6.9.4 has been approved by App Store and is available for download. NOTE: Users who did not upgrade beyond 6.9.1 were not impacted and do not need to do anything at this time.
  • Time: Sept. 19, 2024, 4:26 p.m.
    Status: Identified
    Update: Fix has been submitted to the app store. We are waiting for App Store's approval before releasing it for users to download.
  • Time: Sept. 19, 2024, 3:22 p.m.
    Status: Identified
    Update: We have identified that we are missing responses for multiselect questions in CipherRounds iOS version 6.9.2 which was released on 09/18/2024. We are in the process of releasing a fix.

Updates:

  • Time: Sept. 6, 2024, 3:14 p.m.
    Status: Resolved
    Update: This issue has been resolved; report packages sent successfully, though delayed.
  • Time: Sept. 6, 2024, 2:16 p.m.
    Status: Monitoring
    Update: Report packages scheduled prior to 9am ET this morning were delayed until after 9am ET. We have applied a fix and are monitoring to ensure all report packages are sent.

Updates:

  • Time: Aug. 20, 2024, 8:45 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 20, 2024, 7:05 p.m.
    Status: Monitoring
    Update: We have increased our application's capacity and are seeing much better application latency now. We will continue to monitor.
  • Time: Aug. 20, 2024, 6:40 p.m.
    Status: Identified
    Update: We believe we have identified the root cause of the application sluggishness. The issues appears related to application scale and we are increasing our capacity to address the impact.
  • Time: Aug. 20, 2024, 6:12 p.m.
    Status: Investigating
    Update: We are currently investigating reports of application sluggishness. Users have reported experiencing delays and slower-than-normal response times when interacting with the application. Our technical team is actively working to identify the root cause of the issue and implement a solution as quickly as possible. We will provide updates as more information becomes available.

Updates:

  • Time: May 30, 2024, 10:01 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 30, 2024, 6:57 p.m.
    Status: Monitoring
    Update: We made some changes to how traffic is routed to certain servers (one of them was causing latency). Our internal testing indicates that this resolves the problem. We are currently validating the solution in its entirety and monitoring the situation.
  • Time: May 30, 2024, 6:26 p.m.
    Status: Investigating
    Update: We are aware of some performance issues that are affecting our CipherRounds application, and we are currently investigating.

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Frequently Asked Questions - CipherHealth

Is there a CipherHealth outage?
The current status of CipherHealth is: Systems Active
Where can I find the official status page of CipherHealth?
The official status page for CipherHealth is here
How can I get notified if CipherHealth is down or experiencing an outage?
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