Is there an CircleLoop outage?

CircleLoop status: Systems Active

Last checked: 3 minutes ago

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CircleLoop outages and incidents

Outage and incident data over the last 30 days for CircleLoop.

There have been 0 outages or incidents for CircleLoop in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for CircleLoop

Outlogger tracks the status of these components for Xero:

API Active
Inbound calls Active
Outbound calls Active
SMS Active
iOS App Active
Component Status
API Active
Inbound calls Active
Outbound calls Active
SMS Active
Active
iOS App Active

Latest CircleLoop outages and incidents.

View the latest incidents for CircleLoop and check for official updates:

Updates:

  • Time: Oct. 12, 2018, 10:18 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 10, 2018, 10:59 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we're currently monitoring the results.
  • Time: Oct. 9, 2018, 4:41 p.m.
    Status: Identified
    Update: Testing is going well and will continue over the coming hours to ensure that calls come through reliably to our iPhone users. This fix is scheduled to go live tomorrow morning.
  • Time: Oct. 9, 2018, 3:37 p.m.
    Status: Identified
    Update: A fix has been identified which is currently being tested.
  • Time: Oct. 9, 2018, 12:15 p.m.
    Status: Investigating
    Update: We're currently experiencing a delay on incoming calls routed through to the CircleLoop iPhone app. We're treating this as our top priority and will post an update shortly once the issue and fix have been identified.

Updates:

  • Time: Oct. 5, 2018, 8:44 a.m.
    Status: Resolved
    Update: Call levels have now returned to normal levels. You may still receive calls from people saying they have missed a call from you, however it looks like the original calls were placed a number of days ago now. An email has been sent to all impacted customers with further details.
  • Time: Oct. 4, 2018, 11:42 a.m.
    Status: Monitoring
    Update: Call levels to 0208 numbers are returning back to normal levels now although it is still possible that some customers will still receive calls from people saying that they've missed a call from your number. An update message has been sent via email to all customers who hold an 0208 number with us. We'll continue to monitor the situation and will keep you updated with any further developments.
  • Time: Oct. 3, 2018, 8:37 p.m.
    Status: Monitoring
    Update: We're continuing to investigate the issues experienced this afternoon with spoofed calls made from certain CircleLoop 0208 numbers. Please rest assured that all our systems are fully operational and have been throughout the day. The source of these calls is actually being generated from outside of our network and your account details have not been compromised in any way. We're continuing to monitor the situation closely to ensure that our systems remain fully operational.

Updates:

  • Time: Sept. 26, 2018, 10:34 a.m.
    Status: Resolved
    Update: Call levels have returned to normal and we're no longer seeing the connectivity problems observed this morning.
  • Time: Sept. 26, 2018, 10:32 a.m.
    Status: Monitoring
    Update: AWS have reported connectivity issues are resolved. We are continuing to monitor call failure rates to confirm the issues are fully resolved.
  • Time: Sept. 26, 2018, 10:03 a.m.
    Status: Monitoring
    Update: We are aware of a connectivity issue with AWS with whom we host our APIs and telephony stack. The AWS issues are limited to a specific zone, and as our services are deployed across multiple zones the result is intermittent failures when establishing phone calls and accessing our API.

Updates:

  • Time: Sept. 26, 2018, 10:02 a.m.
    Status: Resolved
    Update: Inbound calls unavailable for 15 mins Outbound calls unavailable for 25 mins

Updates:

  • Time: Sept. 26, 2018, 1:51 p.m.
    Status: Resolved
    Update: Calls failing intermittently. Issue fully resolved by 14:20

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Frequently Asked Questions - CircleLoop

Is there a CircleLoop outage?
The current status of CircleLoop is: Systems Active
Where can I find the official status page of CircleLoop?
The official status page for CircleLoop is here
How can I get notified if CircleLoop is down or experiencing an outage?
To get notified of any status changes to CircleLoop, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of CircleLoop every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does CircleLoop do?
CircleLoop offers a cloud-based business phone system with powerful features and tool integrations accessible from anywhere, without the need for a contract.