Is there an CircleLoop outage?

CircleLoop status: Systems Active

Last checked: 6 minutes ago

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CircleLoop outages and incidents

Outage and incident data over the last 30 days for CircleLoop.

There have been 0 outages or incidents for CircleLoop in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for CircleLoop

Outlogger tracks the status of these components for Xero:

API Active
Inbound calls Active
Outbound calls Active
SMS Active
iOS App Active
Component Status
API Active
Inbound calls Active
Outbound calls Active
SMS Active
Active
iOS App Active

Latest CircleLoop outages and incidents.

View the latest incidents for CircleLoop and check for official updates:

Updates:

  • Time: Nov. 27, 2018, 4:58 p.m.
    Status: Resolved
    Update: This issue has now been resolved. Any customers wanting to send SMS must contact our support team to have this feature enabled for them.
  • Time: Nov. 27, 2018, 8:59 a.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.

Updates:

  • Time: Nov. 16, 2018, 12:20 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 14, 2018, 4:27 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Nov. 14, 2018, 4:26 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Nov. 9, 2018, 1:58 p.m.
    Status: Investigating
    Update: We're still experiencing some issues with inbound and outbound calls. This is impacting only a small percentage of calls. This result of this could be some apps not ringing on incoming calls, apps sometimes not able to make calls and very occasionally calls dropping.

Updates:

  • Time: Nov. 7, 2018, 10:21 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 6, 2018, 5:18 p.m.
    Status: Monitoring
    Update: We've identified the problem and have had to issue an update to our desktop app. All customers will be required to update to the new version (v1.0.33). The app should be available to download now and you should be prompted to update. If not then quit and restart the app to force this. We apologise for the inconvenience that this has caused and will continue to monitor our platform.
  • Time: Nov. 6, 2018, 2:21 p.m.
    Status: Investigating
    Update: We're currently experiencing some intermittent call issues. This is impacting both inbound and outbound calls. The vast majority of calls are working as expected, but some customers are reporting certain apps not rining on inbound calls. Also, some users are not always able to call out from CircleLoop. We're working hard to resolve these issues as quickly as possible for you.

Updates:

  • Time: Nov. 5, 2018, 8:57 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 5, 2018, 3:29 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we're monitoring to ensure everything is working as expected.
  • Time: Nov. 5, 2018, 3:02 p.m.
    Status: Identified
    Update: We've identified an issue with part of our platform scaling when under heavy load. Ordinarily as the load increases, so does the capacity available. The problem should be resolved very shortly.
  • Time: Nov. 5, 2018, 2:38 p.m.
    Status: Investigating
    Update: Calls are intermittently dropping. Calls are failing to connect at times.We're working hard to resolve this as quickly as possible for you.

Updates:

  • Time: Oct. 10, 2018, 10:44 a.m.
    Status: Resolved
    Update: Outbound calling now restored.
  • Time: Oct. 10, 2018, 10:03 a.m.
    Status: Investigating
    Update: Outbound calls are currently failing to connect. The team are urgently investigating the issue.

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Frequently Asked Questions - CircleLoop

Is there a CircleLoop outage?
The current status of CircleLoop is: Systems Active
Where can I find the official status page of CircleLoop?
The official status page for CircleLoop is here
How can I get notified if CircleLoop is down or experiencing an outage?
To get notified of any status changes to CircleLoop, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of CircleLoop every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does CircleLoop do?
CircleLoop offers a cloud-based business phone system with powerful features and tool integrations accessible from anywhere, without the need for a contract.

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