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Is there an Neon One outage?

Neon One status: Systems Active

Last checked: 5 minutes ago

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Neon One outages and incidents

Outage and incident data over the last 30 days for Neon One.

There have been 0 outages or incidents for Neon One in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Neon One

Outlogger tracks the status of these components for Xero:

Arts People Active
Neon CCM Active
Neon CRM Active
Neon Giving Days Active
Neon Pay Active
Neon Websites Active
Component Status
Arts People Active
Neon CCM Active
Neon CRM Active
Neon Giving Days Active
Neon Pay Active
Neon Websites Active

Latest Neon One outages and incidents.

View the latest incidents for Neon One and check for official updates:

Updates:

  • Time: July 28, 2022, 5:19 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 21, 2022, 8:12 p.m.
    Status: Monitoring
    Update: We have resolved an issue with Arts People that resulted in slow performance and intermittent timeouts. We will continue to monitor this incident to ensure everything remains operational. The issue occurred between 2:43 PM CT and 3:05 PM CT.

Updates:

  • Time: June 9, 2022, 11:29 p.m.
    Status: Resolved
    Update: Service is operating as normal, with both user and constituent pages loading as expected without delays.
  • Time: June 9, 2022, 9:31 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results. We believe there was a failure in our caching service which resulted in users being redirected improperly when they attempted to log in. This failure also resulted in public pages such as donation forms loading more slowly than normal. We will continue to investigate the circumstances that led to this failure to ensure that it does not occur again.
  • Time: June 9, 2022, 9:24 p.m.
    Status: Identified
    Update: We have identified the cause of the issue affecting Neon CRM and are working to implement a fix for this.
  • Time: June 9, 2022, 9:01 p.m.
    Status: Investigating
    Update: We're still investigating this issue and will continue to provide updates as they become available.
  • Time: June 9, 2022, 8:36 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue. We are experiencing intermittent slowness when loading pages in Neon CRM. This is affecting public pages such as donation forms as well as the administrator system.
  • Time: June 9, 2022, 8:18 p.m.
    Status: Investigating
    Update: We are investigating reports of customers experiencing difficulty loading Neon CRM.

Updates:

  • Time: May 23, 2022, 3:02 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 23, 2022, 2:42 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring results. Users should see service returning to normal.
  • Time: May 23, 2022, 2:39 p.m.
    Status: Identified
    Update: The issue causing the service disruption has been identified and our team is in the process of releasing a fix.
  • Time: May 23, 2022, 2:23 p.m.
    Status: Investigating
    Update: Many users are reporting difficulty accessing Neon CRM as staff users. Public forms and pages are loading slowly. We are investigating the issue and will provide updates as they come.

Updates:

  • Time: April 8, 2022, 2:54 p.m.
    Status: Resolved
    Update: We have identified and resolved the root issue preventing logins to Neon Pay. We will continue to monitor throughout the day.
  • Time: April 8, 2022, 2:49 p.m.
    Status: Investigating
    Update: We are currently experiencing intermittent issues with users logging in to Neon Pay. We are actively investigating and will provide an update when we have identified the issue and are working toward a resolution.

Updates:

  • Time: March 24, 2022, 9:03 p.m.
    Status: Resolved
    Update: From 3:40pm to 3:48pm Central today we experienced API service issues with our Single Sign On (SSO) system, which may have prevented some users from logging in to the Neon CRM mobile application. The issue has been identified and corrected. All systems are operational at this time.

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Frequently Asked Questions - Neon One

Is there a Neon One outage?
The current status of Neon One is: Systems Active
Where can I find the official status page of Neon One?
The official status page for Neon One is here
How can I get notified if Neon One is down or experiencing an outage?
To get notified of any status changes to Neon One, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Neon One every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Neon One do?
Neon CCM provides a cloud-based platform for managing client data, tracking outcomes, and other essential functions. Request a free demo.

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