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Is there an Neon One outage?

Neon One status: Systems Active

Last checked: a minute ago

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Neon One outages and incidents

Outage and incident data over the last 30 days for Neon One.

There have been 0 outages or incidents for Neon One in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Neon One

Outlogger tracks the status of these components for Xero:

Arts People Active
Neon CCM Active
Neon CRM Active
Neon Giving Days Active
Neon Pay Active
Neon Websites Active
Component Status
Arts People Active
Neon CCM Active
Neon CRM Active
Neon Giving Days Active
Neon Pay Active
Neon Websites Active

Latest Neon One outages and incidents.

View the latest incidents for Neon One and check for official updates:

Updates:

  • Time: Oct. 13, 2022, 7:50 p.m.
    Status: Resolved
    Update: We have completed a server restart with no system downtime, this appears to have resolved all user login issues. We'll continue monitoring performance.
  • Time: Oct. 13, 2022, 6:58 p.m.
    Status: Investigating
    Update: We have noticed some lingering issues from the incident, and are investigating again to ensure that the issue resolves for all affected users.
  • Time: Oct. 13, 2022, 5:22 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Oct. 13, 2022, 4:18 p.m.
    Status: Investigating
    Update: We have identified the root cause of the server performance issue and are working on a solution.
  • Time: Oct. 13, 2022, 3:26 p.m.
    Status: Investigating
    Update: We are currently investigating reports that Neon CRM users are having issues with dashboard loading and error messages.

Updates:

  • Time: Sept. 29, 2022, 2 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 29, 2022, 1:59 p.m.
    Status: Monitoring
    Update: AWS has reported a return to full service, and we have restarted servers and are monitoring the issue.
  • Time: Sept. 28, 2022, 8:42 p.m.
    Status: Identified
    Update: We continue to investigate the cause of the incident, but believe it to be related to an AWS (Amazon Web Services) service disruption affecting our infrastructure. AWS has identified the root cause and is working towards resolution.
  • Time: Sept. 28, 2022, 7:34 p.m.
    Status: Investigating
    Update: We are investigating an issue where some users are receiving "Unknown System Error" messages while attempting to access Neon CRM system user pages.

Updates:

  • Time: Sept. 26, 2022, 6:39 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 26, 2022, 6:30 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Sept. 26, 2022, 6:30 p.m.
    Status: Identified
    Update: System slowness has been traced back to our recent release. We have increased server capacity to keep performance stable while we fix the issue.
  • Time: Sept. 26, 2022, 5:09 p.m.
    Status: Investigating
    Update: Login issues have resolved, but we are continuing to investigate the root cause of the performance slowdown today.
  • Time: Sept. 26, 2022, 3:39 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Sept. 26, 2022, 3:38 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with Mission Control Dashboard loading slowly or showing the loading icon endlessly until the page is reloaded.

Updates:

  • Time: Sept. 6, 2022, 5:52 p.m.
    Status: Resolved
    Update: Service issue now resolved
  • Time: Sept. 6, 2022, 5:36 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results. If your Neon CRM login was affected, you should now be able to log in normally.
  • Time: Sept. 6, 2022, 5:21 p.m.
    Status: Identified
    Update: The issue has been identified and we are implementing a fix.
  • Time: Sept. 6, 2022, 4:54 p.m.
    Status: Investigating
    Update: We are currently investigating reports that users are having trouble logging in to Neon CRM, either experiencing an error message or constantly spinning loading screen.

Updates:

  • Time: July 28, 2022, 10:10 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 28, 2022, 6:38 p.m.
    Status: Monitoring
    Update: AWS has indicated that all recovery steps have been completed and that most services should be operating normally. We will continue to monitor our services and will provide updates if further issues are encountered.
  • Time: July 28, 2022, 5:38 p.m.
    Status: Identified
    Update: AWS has provided additional detail on this issue: <small>[10:25 AM PDT] We can confirm that some instances within a single Availability Zone (USE2-AZ1) in the US-EAST-2 Region have experienced a loss of power. The loss of power is affecting part of a single data center within the affected Availability Zone. Power has been restored to the affected facility and at this stage the majority of the affected EC2 instances have recovered. We expect to recover the vast majority of EC2 instances within the next hour.</small>
  • Time: July 28, 2022, 5:21 p.m.
    Status: Identified
    Update: We have received reports of Web Studio websites experiencing connectivity problems. This is related to a larger disruption at our hosting provider, AWS. We are monitoring the situation and will provide updates as we learn more. Additional information from AWS can be found here: https://health.aws.amazon.com/health/status

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Frequently Asked Questions - Neon One

Is there a Neon One outage?
The current status of Neon One is: Systems Active
Where can I find the official status page of Neon One?
The official status page for Neon One is here
How can I get notified if Neon One is down or experiencing an outage?
To get notified of any status changes to Neon One, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Neon One every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Neon One do?
Neon CCM provides a cloud-based platform for managing client data, tracking outcomes, and other essential functions. Request a free demo.

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