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Is there an Click outage?

Click status: Minor Outage

Last checked: 5 minutes ago

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Click outages and incidents

Outage and incident data over the last 30 days for Click.

There have been 1 outages or incidents for Click in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Click

Outlogger tracks the status of these components for Xero:

CEM Active
Remote Admin Tool Active
Analytics Active
CEM Active
CEM Active
Integration Active
Mobile Active
Schedule Performance Issues
Analytics Active
Integration Active
Mobile Active
Remote Admin Tool Active
Schedule Performance Issues
Analytics Active
CEM Active
Integration Active
Mobile Active
Schedule Performance Issues
Analytics Active
Integration Active
Mobile Active
Remote Admin Tool Active
Schedule Performance Issues
ClickAccess - Customer Community Active
Phone - Support Hotline Active
Analytics Active
CEM Active
CEM Active
Integration Active
Mobile Active
Schedule Performance Issues
Analytics Active
CEM Active
Integration Active
Mobile Active
Remote Admin Tool Active
Schedule Performance Issues
Analytics Active
CEM Active
Integration Active
Mobile Active
Schedule Performance Issues
Analytics Active
Integration Active
Mobile Active
Schedule Performance Issues
Analytics Active
CEM Active
Integration Active
Mobile Active
Schedule Performance Issues
Analytics Active
Integration Active
Mobile Active
Remote Admin Tool Active
Schedule Performance Issues
Analytics Active
CEM Active
Integration Active
Mobile Active
Schedule Performance Issues
Analytics Active
Integration Active
Mobile Active
Remote Admin Tool Active
Schedule Performance Issues
Component Status
CEM Active
Remote Admin Tool Active
Performance Issues
Analytics Active
CEM Active
CEM Active
Integration Active
Mobile Active
Schedule Performance Issues
Performance Issues
Analytics Active
Integration Active
Mobile Active
Remote Admin Tool Active
Schedule Performance Issues
Performance Issues
Analytics Active
CEM Active
Integration Active
Mobile Active
Schedule Performance Issues
Performance Issues
Analytics Active
Integration Active
Mobile Active
Remote Admin Tool Active
Schedule Performance Issues
Active
ClickAccess - Customer Community Active
Phone - Support Hotline Active
Performance Issues
Analytics Active
CEM Active
CEM Active
Integration Active
Mobile Active
Schedule Performance Issues
Performance Issues
Analytics Active
CEM Active
Integration Active
Mobile Active
Remote Admin Tool Active
Schedule Performance Issues
Performance Issues
Analytics Active
CEM Active
Integration Active
Mobile Active
Schedule Performance Issues
Performance Issues
Analytics Active
Integration Active
Mobile Active
Schedule Performance Issues
Performance Issues
Analytics Active
CEM Active
Integration Active
Mobile Active
Schedule Performance Issues
Performance Issues
Analytics Active
Integration Active
Mobile Active
Remote Admin Tool Active
Schedule Performance Issues
Performance Issues
Analytics Active
CEM Active
Integration Active
Mobile Active
Schedule Performance Issues
Performance Issues
Analytics Active
Integration Active
Mobile Active
Remote Admin Tool Active
Schedule Performance Issues

Latest Click outages and incidents.

View the latest incidents for Click and check for official updates:

Updates:

  • Time: April 22, 2024, 4:45 p.m.
    Status: Resolved
    Update: Dear Customer, We want to inform you that the issue affecting the Field Service Edge service has now been resolved. Our team has worked diligently to rectify the issue, and all our services are operational. We sincerely apologize for any inconvenience this may have caused you and appreciate your patience and understanding during this time. If you have any further questions or concerns, please do not hesitate to contact our support team or email us at [email protected] Best regards, Click Support Team
  • Time: April 22, 2024, 4:43 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: April 22, 2024, 4:21 p.m.
    Status: Monitoring
    Update: Dear Customer, The issue affecting the Field Service Edge service now seems to be resolved. We are continuing to monitor for any further issues. We are sorry for any inconvenience this may have caused. Thank you for being so patient. Click Support
  • Time: April 22, 2024, 3:53 p.m.
    Status: Investigating
    Update: Dear Customer We are investigating potential availability issues with our Field Service Edge (FSE) services. We are actively investigating it and will communicate with you as soon as it resolves. We apologize for any inconvenience. Click Support

Updates:

  • Time: May 28, 2024, 8:55 a.m.
    Status: Postmortem
    Update: Root Cause Analysis Report for this incident is available here: [FSE EU Production April 17, 2024](https://community.clicksoftware.com/s/article/Root-Cause-Analysis-Report-Cloud-Service-Interruption-S1-Incident-April-17-2024) This link requires login to ClickAccess Customer Community, please email [[email protected]](mailto:[email protected]) if you are an existing customer/partner of Click and require assistance with accessing our customer community portal.
  • Time: April 17, 2024, 1:52 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: April 17, 2024, 12:44 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: April 17, 2024, 12:17 p.m.
    Status: Investigating
    Update: We are investigating potential availability issues with our Field Service Edge (FSE) services. You might experience latency on integration services in the production environment We are actively investigating and will communicate with you as soon as it gets resolved. We apologize for any inconvenience.

Updates:

  • Time: May 28, 2024, 8:55 a.m.
    Status: Postmortem
    Update: Root Cause Analysis Report for this incident is available here: [FSE EU Production April 17, 2024](https://community.clicksoftware.com/s/article/Root-Cause-Analysis-Report-Cloud-Service-Interruption-S1-Incident-April-17-2024) This link requires login to ClickAccess Customer Community, please email [[email protected]](mailto:[email protected]) if you are an existing customer/partner of Click and require assistance with accessing our customer community portal.
  • Time: April 17, 2024, 1:52 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: April 17, 2024, 12:44 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: April 17, 2024, 12:17 p.m.
    Status: Investigating
    Update: We are investigating potential availability issues with our Field Service Edge (FSE) services. You might experience latency on integration services in the production environment We are actively investigating and will communicate with you as soon as it gets resolved. We apologize for any inconvenience.

Updates:

  • Time: April 4, 2024, 12:21 p.m.
    Status: Resolved
    Update: Dear Customer, We want to inform you that there's been a delay in the upcoming MSSQL Database upgrade planned for Sunday, April 7th. Our team is working diligently to ensure the upgrade is of the highest quality and will release it soon. We appreciate your patience and understanding and inform you regarding the new date as soon as possible. Important dates: * July 9th - Microsoft no longer supports MSSQL 2014 Thank You, Click Support

Updates:

  • Time: April 4, 2024, 12:21 p.m.
    Status: Resolved
    Update: Dear Customer, We want to inform you that there's been a delay in the upcoming MSSQL Database upgrade planned for Sunday, April 7th. Our team is working diligently to ensure the upgrade is of the highest quality and will release it soon. We appreciate your patience and understanding and inform you regarding the new date as soon as possible. Important dates: * July 9th - Microsoft no longer supports MSSQL 2014 Thank You, Click Support

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Frequently Asked Questions - Click

Is there a Click outage?
The current status of Click is: Minor Outage
Where can I find the official status page of Click?
The official status page for Click is here
How can I get notified if Click is down or experiencing an outage?
To get notified of any status changes to Click, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Click every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Click do?
Discover how field service management software can enhance frontline productivity, reduce expenses, and revolutionize service delivery.

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