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Is there an Click outage?

Click status: Minor Outage

Last checked: 21 seconds ago

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Click outages and incidents

Outage and incident data over the last 30 days for Click.

There have been 0 outages or incidents for Click in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Click

Outlogger tracks the status of these components for Xero:

CEM Active
Remote Admin Tool Active
Analytics Active
CEM Active
CEM Active
Integration Active
Mobile Active
Schedule Performance Issues
Analytics Active
Integration Active
Mobile Active
Remote Admin Tool Active
Schedule Performance Issues
Analytics Active
CEM Active
Integration Active
Mobile Active
Schedule Performance Issues
Analytics Active
Integration Active
Mobile Active
Remote Admin Tool Active
Schedule Performance Issues
ClickAccess - Customer Community Active
Phone - Support Hotline Active
Analytics Active
CEM Active
CEM Active
Integration Active
Mobile Active
Schedule Performance Issues
Analytics Active
CEM Active
Integration Active
Mobile Active
Remote Admin Tool Active
Schedule Performance Issues
Analytics Active
CEM Active
Integration Active
Mobile Active
Schedule Performance Issues
Analytics Active
Integration Active
Mobile Active
Schedule Performance Issues
Analytics Active
CEM Active
Integration Active
Mobile Active
Schedule Performance Issues
Analytics Active
Integration Active
Mobile Active
Remote Admin Tool Active
Schedule Performance Issues
Analytics Active
CEM Active
Integration Active
Mobile Active
Schedule Performance Issues
Analytics Active
Integration Active
Mobile Active
Remote Admin Tool Active
Schedule Performance Issues
Component Status
CEM Active
Remote Admin Tool Active
Performance Issues
Analytics Active
CEM Active
CEM Active
Integration Active
Mobile Active
Schedule Performance Issues
Performance Issues
Analytics Active
Integration Active
Mobile Active
Remote Admin Tool Active
Schedule Performance Issues
Performance Issues
Analytics Active
CEM Active
Integration Active
Mobile Active
Schedule Performance Issues
Performance Issues
Analytics Active
Integration Active
Mobile Active
Remote Admin Tool Active
Schedule Performance Issues
Active
ClickAccess - Customer Community Active
Phone - Support Hotline Active
Performance Issues
Analytics Active
CEM Active
CEM Active
Integration Active
Mobile Active
Schedule Performance Issues
Performance Issues
Analytics Active
CEM Active
Integration Active
Mobile Active
Remote Admin Tool Active
Schedule Performance Issues
Performance Issues
Analytics Active
CEM Active
Integration Active
Mobile Active
Schedule Performance Issues
Performance Issues
Analytics Active
Integration Active
Mobile Active
Schedule Performance Issues
Performance Issues
Analytics Active
CEM Active
Integration Active
Mobile Active
Schedule Performance Issues
Performance Issues
Analytics Active
Integration Active
Mobile Active
Remote Admin Tool Active
Schedule Performance Issues
Performance Issues
Analytics Active
CEM Active
Integration Active
Mobile Active
Schedule Performance Issues
Performance Issues
Analytics Active
Integration Active
Mobile Active
Remote Admin Tool Active
Schedule Performance Issues

Latest Click outages and incidents.

View the latest incidents for Click and check for official updates:

Updates:

  • Time: May 24, 2024, 7:34 p.m.
    Status: Resolved
    Update: Dear ClickSoftware Customer, We have resolved the issue impacting our Field Service Edge (FSE) services related to Windows 10 PowerMaps. We apologize for any inconvenience caused. If you are still experiencing the issue, please log out and log back into the Windows 10 Mobile App. If you have any further issues please reach out to us on our support hotline mentioned in the community.clicksoftware.com or email us @ [email protected]. Thank you for your patience and understanding. ClickSoftware Global Support
  • Time: May 24, 2024, 6:35 p.m.
    Status: Identified
    Update: Dear ClickSoftware Customers, Clicksoftware Engineering is closely working with our vendors to resolve this issue and restore full functionality. We apologize for the disruption and any inconvenience caused. We are dedicated to resolving this matter as quickly as possible and will provide updates upon significant progress made. Thank you for your patience and understanding. ClickSoftware Global Support
  • Time: May 24, 2024, 4:04 p.m.
    Status: Identified
    Update: Dear ClickSoftware Customer, We have identified the cause of the availability issues affecting our Field Service Edge (FSE) services. The recent upgrade in the Google API has led to loading problems with the Power Map feature. Our team is actively working to address and resolve these issues to restore full functionality. We apologize for any inconvenience caused. We are dedicated to resolving this matter as quickly as possible and will continue to provide regular updates until the issue is fully resolved. Thank you for your patience and understanding. ClickSoftware Global Support!
  • Time: May 24, 2024, 2:24 p.m.
    Status: Investigating
    Update: We are currently investigating potential availability issues with our Field Service Edge (FSE) services. Specifically, users of the Windows 10 application are encountering loading problems with Power Map. Our team is fully engaged in diagnosing and resolving these issues to restore normal functionality as quickly as possible. We understand how disruptive these issues can be and sincerely apologize for any inconvenience caused. We are committed to resolving this matter promptly and will keep you informed with regular updates until the problem is fully resolved. Thank you for your patience and understanding.

Updates:

  • Time: May 24, 2024, 7:34 p.m.
    Status: Resolved
    Update: Dear ClickSoftware Customer, We have resolved the issue impacting our Field Service Edge (FSE) services related to Windows 10 PowerMaps. We apologize for any inconvenience caused. If you are still experiencing the issue, please log out and log back into the Windows 10 Mobile App. If you have any further issues please reach out to us on our support hotline mentioned in the community.clicksoftware.com or email us @ [email protected]. Thank you for your patience and understanding. ClickSoftware Global Support
  • Time: May 24, 2024, 6:35 p.m.
    Status: Identified
    Update: Dear ClickSoftware Customers, Clicksoftware Engineering is closely working with our vendors to resolve this issue and restore full functionality. We apologize for the disruption and any inconvenience caused. We are dedicated to resolving this matter as quickly as possible and will provide updates upon significant progress made. Thank you for your patience and understanding. ClickSoftware Global Support
  • Time: May 24, 2024, 4:04 p.m.
    Status: Identified
    Update: Dear ClickSoftware Customer, We have identified the cause of the availability issues affecting our Field Service Edge (FSE) services. The recent upgrade in the Google API has led to loading problems with the Power Map feature. Our team is actively working to address and resolve these issues to restore full functionality. We apologize for any inconvenience caused. We are dedicated to resolving this matter as quickly as possible and will continue to provide regular updates until the issue is fully resolved. Thank you for your patience and understanding. ClickSoftware Global Support!
  • Time: May 24, 2024, 2:24 p.m.
    Status: Investigating
    Update: We are currently investigating potential availability issues with our Field Service Edge (FSE) services. Specifically, users of the Windows 10 application are encountering loading problems with Power Map. Our team is fully engaged in diagnosing and resolving these issues to restore normal functionality as quickly as possible. We understand how disruptive these issues can be and sincerely apologize for any inconvenience caused. We are committed to resolving this matter promptly and will keep you informed with regular updates until the problem is fully resolved. Thank you for your patience and understanding.

Updates:

  • Time: June 10, 2024, 12:06 p.m.
    Status: Postmortem
    Update: Root Cause Analysis Report for this incident is available here: [RCA - May 17th, 2024 - EU PR and NA PR](https://community.clicksoftware.com/s/article/RCA-May-17th-2024-EU-PR-and-NA-PR) This link requires login to ClickAccess Customer Community, please email [[email protected]](mailto:[email protected]) if you are an existing customer/partner of Click and require assistance with accessing our customer community portal.
  • Time: May 17, 2024, 1:37 p.m.
    Status: Resolved
    Update: We are pleased to inform you that the issue related to the GIS has been resolved. All services are now running as expected. If you encounter any further issues or have any additional questions, please don't hesitate to reach out to us. Thank you all for your patience and understanding. Best regards, Click Support
  • Time: May 17, 2024, 12:27 p.m.
    Status: Investigating
    Update: We are investigating potential availability issues with our Field Service Edge (FSE) services where users are experiencing problems with the maps and geocoding. We are actively investigating and will communicate with you as soon as it gets resolved. We apologize for any inconvenience.

Updates:

  • Time: June 10, 2024, 12:06 p.m.
    Status: Postmortem
    Update: Root Cause Analysis Report for this incident is available here: [RCA - May 17th, 2024 - EU PR and NA PR](https://community.clicksoftware.com/s/article/RCA-May-17th-2024-EU-PR-and-NA-PR) This link requires login to ClickAccess Customer Community, please email [[email protected]](mailto:[email protected]) if you are an existing customer/partner of Click and require assistance with accessing our customer community portal.
  • Time: May 17, 2024, 1:37 p.m.
    Status: Resolved
    Update: We are pleased to inform you that the issue related to the GIS has been resolved. All services are now running as expected. If you encounter any further issues or have any additional questions, please don't hesitate to reach out to us. Thank you all for your patience and understanding. Best regards, Click Support
  • Time: May 17, 2024, 12:27 p.m.
    Status: Investigating
    Update: We are investigating potential availability issues with our Field Service Edge (FSE) services where users are experiencing problems with the maps and geocoding. We are actively investigating and will communicate with you as soon as it gets resolved. We apologize for any inconvenience.

Updates:

  • Time: April 22, 2024, 4:45 p.m.
    Status: Resolved
    Update: Dear Customer, We want to inform you that the issue affecting the Field Service Edge service has now been resolved. Our team has worked diligently to rectify the issue, and all our services are operational. We sincerely apologize for any inconvenience this may have caused you and appreciate your patience and understanding during this time. If you have any further questions or concerns, please do not hesitate to contact our support team or email us at [email protected] Best regards, Click Support Team
  • Time: April 22, 2024, 4:43 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: April 22, 2024, 4:21 p.m.
    Status: Monitoring
    Update: Dear Customer, The issue affecting the Field Service Edge service now seems to be resolved. We are continuing to monitor for any further issues. We are sorry for any inconvenience this may have caused. Thank you for being so patient. Click Support
  • Time: April 22, 2024, 3:53 p.m.
    Status: Investigating
    Update: Dear Customer We are investigating potential availability issues with our Field Service Edge (FSE) services. We are actively investigating it and will communicate with you as soon as it resolves. We apologize for any inconvenience. Click Support

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Frequently Asked Questions - Click

Is there a Click outage?
The current status of Click is: Minor Outage
Where can I find the official status page of Click?
The official status page for Click is here
How can I get notified if Click is down or experiencing an outage?
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What does Click do?
Discover how field service management software can enhance frontline productivity, reduce expenses, and revolutionize service delivery.

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