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Is there an Click outage?

Click status: Minor Outage

Last checked: 4 minutes ago

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Click outages and incidents

Outage and incident data over the last 30 days for Click.

There have been 1 outages or incidents for Click in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Click

Outlogger tracks the status of these components for Xero:

CEM Active
Remote Admin Tool Active
Analytics Active
CEM Active
CEM Active
Integration Active
Mobile Active
Schedule Performance Issues
Analytics Active
Integration Active
Mobile Active
Remote Admin Tool Active
Schedule Performance Issues
Analytics Active
CEM Active
Integration Active
Mobile Active
Schedule Performance Issues
Analytics Active
Integration Active
Mobile Active
Remote Admin Tool Active
Schedule Performance Issues
ClickAccess - Customer Community Active
Phone - Support Hotline Active
Analytics Active
CEM Active
CEM Active
Integration Active
Mobile Active
Schedule Performance Issues
Analytics Active
CEM Active
Integration Active
Mobile Active
Remote Admin Tool Active
Schedule Performance Issues
Analytics Active
CEM Active
Integration Active
Mobile Active
Schedule Performance Issues
Analytics Active
Integration Active
Mobile Active
Schedule Performance Issues
Analytics Active
CEM Active
Integration Active
Mobile Active
Schedule Performance Issues
Analytics Active
Integration Active
Mobile Active
Remote Admin Tool Active
Schedule Performance Issues
Analytics Active
CEM Active
Integration Active
Mobile Active
Schedule Performance Issues
Analytics Active
Integration Active
Mobile Active
Remote Admin Tool Active
Schedule Performance Issues
Component Status
CEM Active
Remote Admin Tool Active
Performance Issues
Analytics Active
CEM Active
CEM Active
Integration Active
Mobile Active
Schedule Performance Issues
Performance Issues
Analytics Active
Integration Active
Mobile Active
Remote Admin Tool Active
Schedule Performance Issues
Performance Issues
Analytics Active
CEM Active
Integration Active
Mobile Active
Schedule Performance Issues
Performance Issues
Analytics Active
Integration Active
Mobile Active
Remote Admin Tool Active
Schedule Performance Issues
Active
ClickAccess - Customer Community Active
Phone - Support Hotline Active
Performance Issues
Analytics Active
CEM Active
CEM Active
Integration Active
Mobile Active
Schedule Performance Issues
Performance Issues
Analytics Active
CEM Active
Integration Active
Mobile Active
Remote Admin Tool Active
Schedule Performance Issues
Performance Issues
Analytics Active
CEM Active
Integration Active
Mobile Active
Schedule Performance Issues
Performance Issues
Analytics Active
Integration Active
Mobile Active
Schedule Performance Issues
Performance Issues
Analytics Active
CEM Active
Integration Active
Mobile Active
Schedule Performance Issues
Performance Issues
Analytics Active
Integration Active
Mobile Active
Remote Admin Tool Active
Schedule Performance Issues
Performance Issues
Analytics Active
CEM Active
Integration Active
Mobile Active
Schedule Performance Issues
Performance Issues
Analytics Active
Integration Active
Mobile Active
Remote Admin Tool Active
Schedule Performance Issues

Latest Click outages and incidents.

View the latest incidents for Click and check for official updates:

Updates:

  • Time: March 6, 2024, 8:15 p.m.
    Status: Postmortem
    Update: Root Cause Analysis Report for this incident is available here: [RCA-February 21st-23rd, 2024-NA](https://community.clicksoftware.com/s/article/RCA-February-21st-23rd-2024-NA-PR01) This link requires login to ClickAccess Customer Community. Please email [[email protected]](mailto:[email protected]) if you are an existing customer/partner of Click and require assistance accessing our customer community portal.
  • Time: Feb. 25, 2024, 11:25 a.m.
    Status: Resolved
    Update: Dear Customer, The issue affecting the Field Service Edge service has now been resolved. We are sorry for any inconvenience this may have caused. Thank you for your patience. Click Support
  • Time: Feb. 23, 2024, 11:11 a.m.
    Status: Monitoring
    Update: Dear Customer, Our engineering team has taken corrective actions and the performance has improved and stands stable. We will continue to monitor this issue for now. We will communicate with you as soon as this is resolved. We apologize for the inconvenience. Best Regards Salesforce Support
  • Time: Feb. 23, 2024, 6:26 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Feb. 23, 2024, 12:54 a.m.
    Status: Investigating
    Update: Dear Customer, We continue to troubleshoot issues affecting the Field Service Edge services. We are working to restore services and will provide information as it becomes available. We appreciate your patience as we work to resolve this issue. We will keep you updated until the issue is resolved. Salesforce Support
  • Time: Feb. 22, 2024, 9:02 p.m.
    Status: Investigating
    Update: We are investigating potential availability issues with our Field Service Edge (FSE) services. We are actively investigating and will communicate with you as soon as it gets resolved. We apologize for any inconvenience.

Updates:

  • Time: Jan. 24, 2024, 9:51 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 12, 2024, 10:23 p.m.
    Status: Identified
    Update: Dear Click Customer, We are observing issues where some Field Service users are unable to log into the Click Community Portal or receiving a "Single Sign On" error. Please follow the below steps to log in. 1. Log into https://click.okta.com/ 2. Click on the "ClickSoftware Customers Community" tile Please feel free to reach out to us at [email protected] if the issue persists. We apologize for the inconvenience. Thank you, Click Support

Updates:

  • Time: Jan. 24, 2024, 9:51 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 12, 2024, 10:23 p.m.
    Status: Identified
    Update: Dear Click Customer, We are observing issues where some Field Service users are unable to log into the Click Community Portal or receiving a "Single Sign On" error. Please follow the below steps to log in. 1. Log into https://click.okta.com/ 2. Click on the "ClickSoftware Customers Community" tile Please feel free to reach out to us at [email protected] if the issue persists. We apologize for the inconvenience. Thank you, Click Support

Updates:

  • Time: Jan. 7, 2024, 5:03 p.m.
    Status: Resolved
    Update: We are closing the incident. We will post another message on the new deployment schedule. - Click Support
  • Time: Jan. 7, 2024, 1 p.m.
    Status: Investigating
    Update: The users are unable to login to the system after the deployment of Fuji MR17 on Sandbox. Therefore, our engineering team has stopped the deployment on all PODs. We are investigating the issue on priority and will keep you posted on the progress. - Click Support
  • Time: Jan. 7, 2024, 11:53 a.m.
    Status: Investigating
    Update: Dear Customer, The users are unable to access the FSE services after the deployment of Fuji MR17 on Sandbox. Therefore, our engineering team has stopped the deployment on all PODs. We are investigating the issue and will update you back as soon as we have the solution. We will get back to you on the new dates for deployment soon. - Click Support

Updates:

  • Time: Jan. 7, 2024, 5:03 p.m.
    Status: Resolved
    Update: We are closing the incident. We will post another message on the new deployment schedule. - Click Support
  • Time: Jan. 7, 2024, 1 p.m.
    Status: Investigating
    Update: The users are unable to login to the system after the deployment of Fuji MR17 on Sandbox. Therefore, our engineering team has stopped the deployment on all PODs. We are investigating the issue on priority and will keep you posted on the progress. - Click Support
  • Time: Jan. 7, 2024, 11:53 a.m.
    Status: Investigating
    Update: Dear Customer, The users are unable to access the FSE services after the deployment of Fuji MR17 on Sandbox. Therefore, our engineering team has stopped the deployment on all PODs. We are investigating the issue and will update you back as soon as we have the solution. We will get back to you on the new dates for deployment soon. - Click Support

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Frequently Asked Questions - Click

Is there a Click outage?
The current status of Click is: Minor Outage
Where can I find the official status page of Click?
The official status page for Click is here
How can I get notified if Click is down or experiencing an outage?
To get notified of any status changes to Click, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Click every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Click do?
Discover how field service management software can enhance frontline productivity, reduce expenses, and revolutionize service delivery.

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