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Is there an Coniq outage?

Coniq status: Systems Active

Last checked: 12 seconds ago

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Coniq outages and incidents

Outage and incident data over the last 30 days for Coniq.

There have been 2 outages or incidents for Coniq in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Coniq

Outlogger tracks the status of these components for Xero:

Analytics Platform (Tableau) Active
Coniq Help Centre Active
Coniq Support Ticket Management Active
Coniq platform API Active
Scanner API Active
Core functionalities and UI Active
Insights Hub Active
Payment Gateway Active
Receipt Scanning Active
Email Editor Active
Mail Communications Active
PUSH Communications Active
SMS Communications Active
Scanner's platform connectivity Active
Scanner's SIM Providers Active
Component Status
Analytics Platform (Tableau) Active
Coniq Help Centre Active
Coniq Support Ticket Management Active
Active
Coniq platform API Active
Scanner API Active
Active
Core functionalities and UI Active
Insights Hub Active
Payment Gateway Active
Receipt Scanning Active
Active
Email Editor Active
Mail Communications Active
PUSH Communications Active
SMS Communications Active
Active
Scanner's platform connectivity Active
Scanner's SIM Providers Active

Latest Coniq outages and incidents.

View the latest incidents for Coniq and check for official updates:

Updates:

  • Time: Nov. 16, 2024, 1:37 p.m.
    Status: Resolved
    Update: All systems continue to be stable after fixes deployed
  • Time: Nov. 15, 2024, 10:24 p.m.
    Status: Monitoring
    Update: As of 17:!6 Eastern: Coniq platform restored. Majority of Coniq client front ends utilizing the Coniq API are up. Working with remaining clients. US Client specific.
  • Time: Nov. 15, 2024, 9:19 p.m.
    Status: Investigating
    Update: Overarching issue has reoccurred, Coniq are investigating.
  • Time: Nov. 15, 2024, 7:53 p.m.
    Status: Monitoring
    Update: The fix implemented at 13:31 Eastern resolved the issue. Improved end point specific rate limiting has been introduced used to avoid this issue in the future.
  • Time: Nov. 15, 2024, 6:31 p.m.
    Status: Identified
    Update: A fix has been implemented allowing access to numerous clients. Coniq continue to work on fixing the remaining issue.
  • Time: Nov. 15, 2024, 5:51 p.m.
    Status: Identified
    Update: Coniq have identified the cause of a large traffic volume causing issues with authentication API, we are working to fix as a top priority.
  • Time: Nov. 15, 2024, 4:48 p.m.
    Status: Investigating
    Update: Currently investigating an issue which is blocking Coniq’s US clients from authenticating in apps and websites (Oauth)

Updates:

  • Time: Nov. 12, 2024, 7:22 p.m.
    Status: Resolved
    Update: Incident resolved. This was identified as a downstream supplier release a software update which needed to be backed out following client notifications.
  • Time: Nov. 12, 2024, 1:46 p.m.
    Status: Monitoring
    Update: A fix has been implemented, we are monitoring for stability.
  • Time: Nov. 12, 2024, 1:38 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being worked on.
  • Time: Nov. 12, 2024, 1 p.m.
    Status: Investigating
    Update: We are investigating delayed sends of a number of communications. The team are actively working to establish what the issue is and resolve.

Updates:

  • Time: Oct. 29, 2024, 3:54 p.m.
    Status: Resolved
    Update: There was a slight delaying in processing transactions which affected the updating of earned or redeemed points not showing immediately. All transactions were eventually processed and no transaction data was lost.

Updates:

  • Time: Oct. 7, 2024, 8:31 p.m.
    Status: Postmortem
    Update: Coniq are investigating a likely relation to an AWS service outage during this period.
  • Time: Oct. 7, 2024, 8:06 p.m.
    Status: Resolved
    Update: Coniq functionality fully restored.
  • Time: Oct. 7, 2024, 7:56 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Oct. 7, 2024, 7:53 p.m.
    Status: Investigating
    Update: Coniq are investigating a degradation of the performance of the US instance of the Coniq platform.

Updates:

  • Time: Oct. 1, 2024, 6:36 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 1, 2024, 2:28 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue alongside our 3rd party partners. This is only a partial outage due to high congestion on the networks. As such, you may find scanners remain operational and connected to the network. For devices that are struggling to connect, the transactions will remain stored on the device until the connection is restored. We wish to apologise for any inconvenience this may cause.
  • Time: Oct. 1, 2024, 11:12 a.m.
    Status: Investigating
    Update: We have been made aware of an issue affecting SIM connectivity across our scanners. Coniq is working with our 3rd parties to restore service.

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Frequently Asked Questions - Coniq

Is there a Coniq outage?
The current status of Coniq is: Systems Active
Where can I find the official status page of Coniq?
The official status page for Coniq is here
How can I get notified if Coniq is down or experiencing an outage?
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