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Is there an Coniq outage?

Coniq status: Systems Active

Last checked: 6 minutes ago

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Coniq outages and incidents

Outage and incident data over the last 30 days for Coniq.

There have been 2 outages or incidents for Coniq in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Coniq

Outlogger tracks the status of these components for Xero:

Analytics Platform (Tableau) Active
Coniq Help Centre Active
Coniq Support Ticket Management Active
Coniq platform API Active
Scanner API Active
Core functionalities and UI Active
Insights Hub Active
Payment Gateway Active
Receipt Scanning Active
Email Editor Active
Mail Communications Active
PUSH Communications Active
SMS Communications Active
Scanner's platform connectivity Active
Scanner's SIM Providers Active
Component Status
Analytics Platform (Tableau) Active
Coniq Help Centre Active
Coniq Support Ticket Management Active
Active
Coniq platform API Active
Scanner API Active
Active
Core functionalities and UI Active
Insights Hub Active
Payment Gateway Active
Receipt Scanning Active
Active
Email Editor Active
Mail Communications Active
PUSH Communications Active
SMS Communications Active
Active
Scanner's platform connectivity Active
Scanner's SIM Providers Active

Latest Coniq outages and incidents.

View the latest incidents for Coniq and check for official updates:

Updates:

  • Time: Sept. 28, 2024, 10:41 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 28, 2024, 8:04 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we continue to monitor. Clients with remaining issues are in active contact with Coniq. degraded functionality is client specific.
  • Time: Sept. 28, 2024, 7:32 p.m.
    Status: Identified
    Update: Issue has been identified, initial remediation actions taken. Coniq platform running, Coniq continue to investigate ancillary effects. Update to follow.
  • Time: Sept. 28, 2024, 6:36 p.m.
    Status: Investigating
    Update: Coniq are aware of an issue with our US instance (EMEA Clients are not affected). This is causing issues with access to the Coniq platform and API.

Updates:

  • Time: Sept. 26, 2024, 1:02 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 26, 2024, 12:37 p.m.
    Status: Investigating
    Update: We are investigating an issue with our points events processing. Clients may experience slow processing of earned points to customer accounts.

Updates:

  • Time: Sept. 12, 2024, 7:54 a.m.
    Status: Resolved
    Update: Customers were unable to login to our Analytics platform

Updates:

  • Time: Sept. 2, 2024, 4:54 p.m.
    Status: Resolved
    Update: This is for our North America Clients Only Our third party supplier has monitored the fix and confirmed the issue with email sends has been resolved. All services are now operating normally at this time. We wish to apologise for any inconvenience this caused.
  • Time: Sept. 2, 2024, 4:06 p.m.
    Status: Monitoring
    Update: This is for our North America Clients Only We have been informed by our supplier that a fix has now been implemented and are monitoring for further issues. Apologies for any inconvenience this may cause.
  • Time: Sept. 2, 2024, 2:42 p.m.
    Status: Identified
    Update: This is for our North America Clients Only. The issue has been identified by our supplier and a fix is being implemented. Apologies for any inconvenience this may cause.
  • Time: Sept. 2, 2024, 1:59 p.m.
    Status: Investigating
    Update: This is for our North America Clients Only We have been informed by our supplier that currently there are send delays in mail. Customers may receive 5xx errors or Internal Server Errors when attempting to send mail. Apologies for any inconvenience this may cause.

Updates:

  • Time: Aug. 27, 2024, 6:56 p.m.
    Status: Resolved
    Update: I am pleased to inform you that as of 18:00 UTC, the reported SIM data network issues have now been resolved. We wish to apologise for any inconvenience this may have caused.
  • Time: Aug. 27, 2024, 2:03 p.m.
    Status: Identified
    Update: Our 3rd party provider has re-routed traffic to provide a stable footing. They continue to monitor and investigate the underlying issue. Some devices may intermittently lose connection, however, transactions will remain stored until the connection is restored. We are working with our 3rd parties to resolve this and apologise for any inconvenience this may cause.
  • Time: Aug. 27, 2024, 10:55 a.m.
    Status: Investigating
    Update: We have been made aware by our 3rd parties that they have identified an issue with a data session on our SIM network that may impact data connection on our scanner devices that only utilise SIM data connectivity. Transactions can still be recorded and saved as pending, which will be sent to our Platform once the connection is re-established. We are working with our 3rd parties to resolve this and apologise for any inconvenience this may cause.
  • Time: Aug. 27, 2024, 10:55 a.m.
    Status: Investigating
    Update: We have been made aware by our 3rd parties that they have identified an issue with a data session on our SIM network that may impact data connection on our scanner devices that only utilise SIM data connectivity. Transactions can still be recorded and saved as pending, which will be sent to our Platform once the connection is re-established. We are working with our 3rd parties to resolve this and apologise for any inconvenience this may cause.

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Frequently Asked Questions - Coniq

Is there a Coniq outage?
The current status of Coniq is: Systems Active
Where can I find the official status page of Coniq?
The official status page for Coniq is here
How can I get notified if Coniq is down or experiencing an outage?
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