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Is there an Coniq outage?

Coniq status: Systems Active

Last checked: 3 minutes ago

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Coniq outages and incidents

Outage and incident data over the last 30 days for Coniq.

There have been 2 outages or incidents for Coniq in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Coniq

Outlogger tracks the status of these components for Xero:

Analytics Platform (Tableau) Active
Coniq Help Centre Active
Coniq Support Ticket Management Active
Coniq platform API Active
Scanner API Active
Core functionalities and UI Active
Insights Hub Active
Payment Gateway Active
Receipt Scanning Active
Email Editor Active
Mail Communications Active
PUSH Communications Active
SMS Communications Active
Scanner's platform connectivity Active
Scanner's SIM Providers Active
Component Status
Analytics Platform (Tableau) Active
Coniq Help Centre Active
Coniq Support Ticket Management Active
Active
Coniq platform API Active
Scanner API Active
Active
Core functionalities and UI Active
Insights Hub Active
Payment Gateway Active
Receipt Scanning Active
Active
Email Editor Active
Mail Communications Active
PUSH Communications Active
SMS Communications Active
Active
Scanner's platform connectivity Active
Scanner's SIM Providers Active

Latest Coniq outages and incidents.

View the latest incidents for Coniq and check for official updates:

Updates:

  • Time: April 8, 2022, 8:55 a.m.
    Status: Resolved
    Update: The incident was resolved on Wednesday morning. All pending and new email communications have been monitored and succesfully delivered since the fix was applied. Incident is now closed.
  • Time: April 6, 2022, 8:32 a.m.
    Status: Monitoring
    Update: The email queue issue has now been resolved and all delayed communications have been successfully sent as of 0845h BST. The platform is being monitored today and an incident report is being prepared.
  • Time: April 5, 2022, 11:22 p.m.
    Status: Investigating
    Update: Incident identified with email queue Wednesday morning. Some customers may experience a delay in email send. Resolution expected early Wednesday morning.

Updates:

  • Time: Oct. 23, 2021, 6:24 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 23, 2021, 5:48 p.m.
    Status: Identified
    Update: We are still investigating the issue, and reduced the scope of the incident to Scanner API. Other services not affected.
  • Time: Oct. 23, 2021, 4:36 p.m.
    Status: Identified
    Update: We are still investigating the issue.
  • Time: Oct. 23, 2021, 3:22 p.m.
    Status: Identified
    Update: Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. No data has been lost and the system should be caught up shortly.

Updates:

  • Time: Oct. 23, 2021, 6:24 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 23, 2021, 5:48 p.m.
    Status: Identified
    Update: We are still investigating the issue, and reduced the scope of the incident to Scanner API. Other services not affected.
  • Time: Oct. 23, 2021, 4:36 p.m.
    Status: Identified
    Update: We are still investigating the issue.
  • Time: Oct. 23, 2021, 3:22 p.m.
    Status: Identified
    Update: Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. No data has been lost and the system should be caught up shortly.

Updates:

  • Time: Jan. 21, 2021, 9:47 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 21, 2021, 9:47 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 21, 2021, 9:42 a.m.
    Status: Monitoring
    Update: The issue has been fixed, the team is monitoring
  • Time: Jan. 21, 2021, 9:42 a.m.
    Status: Monitoring
    Update: The issue has been fixed, the team is monitoring
  • Time: Jan. 21, 2021, 9:32 a.m.
    Status: Identified
    Update: We're experiencing an elevated level of API errors and are currently looking into the issue.
  • Time: Jan. 21, 2021, 9:32 a.m.
    Status: Identified
    Update: We're experiencing an elevated level of API errors and are currently looking into the issue.

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Frequently Asked Questions - Coniq

Is there a Coniq outage?
The current status of Coniq is: Systems Active
Where can I find the official status page of Coniq?
The official status page for Coniq is here
How can I get notified if Coniq is down or experiencing an outage?
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