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Is there an Coniq outage?

Coniq status: Systems Active

Last checked: 39 seconds ago

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Coniq outages and incidents

Outage and incident data over the last 30 days for Coniq.

There have been 2 outages or incidents for Coniq in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Coniq

Outlogger tracks the status of these components for Xero:

Analytics Platform (Tableau) Active
Coniq Help Centre Active
Coniq Support Ticket Management Active
Coniq platform API Active
Scanner API Active
Core functionalities and UI Active
Insights Hub Active
Payment Gateway Active
Receipt Scanning Active
Email Editor Active
Mail Communications Active
PUSH Communications Active
SMS Communications Active
Scanner's platform connectivity Active
Scanner's SIM Providers Active
Component Status
Analytics Platform (Tableau) Active
Coniq Help Centre Active
Coniq Support Ticket Management Active
Active
Coniq platform API Active
Scanner API Active
Active
Core functionalities and UI Active
Insights Hub Active
Payment Gateway Active
Receipt Scanning Active
Active
Email Editor Active
Mail Communications Active
PUSH Communications Active
SMS Communications Active
Active
Scanner's platform connectivity Active
Scanner's SIM Providers Active

Latest Coniq outages and incidents.

View the latest incidents for Coniq and check for official updates:

Updates:

  • Time: June 30, 2022, 3:55 p.m.
    Status: Resolved
    Update: This incident has now been resolved. Communications are successfully been processed and delivered to intended recipients.
  • Time: June 30, 2022, 3:33 p.m.
    Status: Monitoring
    Update: Suspended communications have been reviewed for relevance and will now be released. Recipients should start receiving emails in the next few minutes. Other campaigns are still being assessed and will be re-scheduled appropriately.
  • Time: June 30, 2022, 2:10 p.m.
    Status: Monitoring
    Update: The issue has been marked as restored by our email provider. We are currently reviewing pending communications that should be re-enabled before resuming our email scheduler. Next update at 16h00 BST
  • Time: June 29, 2022, 8:15 a.m.
    Status: Investigating
    Update: Investigation is continuing, and additional email communications have been affected. To limit the impact, Coniq's email scheduler has been temporarily suspended and all email communications are currently on hold. The scheduler will be resumed as soon as the problem has been identified at our email provider level, and the campaigns on hold will be requeued automatically.
  • Time: June 28, 2022, 7:07 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with some email communications not being sent. An escalation to our email provider is ongoing. Clients with impacted communications are being contacted directly.

Updates:

  • Time: June 30, 2022, 3:55 p.m.
    Status: Resolved
    Update: This incident has now been resolved. Communications are successfully been processed and delivered to intended recipients.
  • Time: June 30, 2022, 3:33 p.m.
    Status: Monitoring
    Update: Suspended communications have been reviewed for relevance and will now be released. Recipients should start receiving emails in the next few minutes. Other campaigns are still being assessed and will be re-scheduled appropriately.
  • Time: June 30, 2022, 2:10 p.m.
    Status: Monitoring
    Update: The issue has been marked as restored by our email provider. We are currently reviewing pending communications that should be re-enabled before resuming our email scheduler. Next update at 16h00 BST
  • Time: June 29, 2022, 8:15 a.m.
    Status: Investigating
    Update: Investigation is continuing, and additional email communications have been affected. To limit the impact, Coniq's email scheduler has been temporarily suspended and all email communications are currently on hold. The scheduler will be resumed as soon as the problem has been identified at our email provider level, and the campaigns on hold will be requeued automatically.
  • Time: June 28, 2022, 7:07 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with some email communications not being sent. An escalation to our email provider is ongoing. Clients with impacted communications are being contacted directly.

Updates:

  • Time: April 13, 2022, 1:56 p.m.
    Status: Resolved
    Update: This incident is now resolved. The network connectivity and transactions with our platform have resumed.
  • Time: April 13, 2022, 1:33 p.m.
    Status: Monitoring
    Update: A fix has been implemented and the traffic has now stabilised; the service continues to be monitored by our network provider. Clients who reported connectivity issues are being contacted to confirm resolution.
  • Time: April 13, 2022, 1:27 p.m.
    Status: Identified
    Update: The issue has been identified by our mobile network provider and a fix is being worked on
  • Time: April 13, 2022, 1:08 p.m.
    Status: Investigating
    Update: One of Coniq's SIM mobile network provider (Wireless Logic) is experiencing internet routing issues. This prevents transactions from being synchronised or received updates from scanners to our platform. This is treated as a Priority 1 incident and the technical team is investigating the issue. Customers are recommended to connect their scanners using Wifi when available in the interim.

Updates:

  • Time: April 13, 2022, 1:56 p.m.
    Status: Resolved
    Update: This incident is now resolved. The network connectivity and transactions with our platform have resumed.
  • Time: April 13, 2022, 1:33 p.m.
    Status: Monitoring
    Update: A fix has been implemented and the traffic has now stabilised; the service continues to be monitored by our network provider. Clients who reported connectivity issues are being contacted to confirm resolution.
  • Time: April 13, 2022, 1:27 p.m.
    Status: Identified
    Update: The issue has been identified by our mobile network provider and a fix is being worked on
  • Time: April 13, 2022, 1:08 p.m.
    Status: Investigating
    Update: One of Coniq's SIM mobile network provider (Wireless Logic) is experiencing internet routing issues. This prevents transactions from being synchronised or received updates from scanners to our platform. This is treated as a Priority 1 incident and the technical team is investigating the issue. Customers are recommended to connect their scanners using Wifi when available in the interim.

Updates:

  • Time: April 8, 2022, 8:55 a.m.
    Status: Resolved
    Update: The incident was resolved on Wednesday morning. All pending and new email communications have been monitored and succesfully delivered since the fix was applied. Incident is now closed.
  • Time: April 6, 2022, 8:32 a.m.
    Status: Monitoring
    Update: The email queue issue has now been resolved and all delayed communications have been successfully sent as of 0845h BST. The platform is being monitored today and an incident report is being prepared.
  • Time: April 5, 2022, 11:22 p.m.
    Status: Investigating
    Update: Incident identified with email queue Wednesday morning. Some customers may experience a delay in email send. Resolution expected early Wednesday morning.

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Frequently Asked Questions - Coniq

Is there a Coniq outage?
The current status of Coniq is: Systems Active
Where can I find the official status page of Coniq?
The official status page for Coniq is here
How can I get notified if Coniq is down or experiencing an outage?
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