Is there an Core Practice outage?
Core Practice status: Systems Active
Last checked: 9 minutes ago
Get notified about any outages, downtime or incidents for Core Practice and 1800+ other cloud vendors. Monitor 10 companies, for free.
Last checked: 9 minutes ago
Get notified about any outages, downtime or incidents for Core Practice and 1800+ other cloud vendors. Monitor 10 companies, for free.
Outage and incident data over the last 30 days for Core Practice.
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Sign Up NowOutlogger tracks the status of these components for Xero:
| Component | Status |
|---|---|
| Core Practice Application | Active |
| DNS & Gateway Sydney - SYD | Active |
| Email Components | Active |
| SMS CARRIER NETWORK - APAC | Active |
| SMS Components | Active |
| Support Inbound calls | Active |
| Website | Active |
View the latest incidents for Core Practice and check for official updates:
Description: Summary of Impact: On 25th October 2023, between 11:00AM to 12:30PM (AEDT), a server outage was identified. A significant number of users encountered an "SSL Certificate Expired" warning from their browser, which inhibited their ability to access the Core Practice system. Root Cause: Upon investigation, the expiration of the SSL Certificate was traced back to an unsuccessful automatic renewal. The failure in automatic renewal was attributed to modifications in the validation process of approved domains by our Certificate Authority provider. While we aimed to reduce the outage duration, this incident was exacerbated when it was discovered that the certificate had not been successfully installed across multiple servers. Fortunately, we managed to utilize redundant servers on standby to meet the user demands. Mitigation: The Core Practice team is dedicated to improving our infrastructure to prevent such issues from recurring. We are currently incorporating Application Gateway technology to mitigate the risks tied to certificate management.
Status: Resolved
Impact: Major | Started At: Oct. 25, 2023, 12:34 a.m.
Description: Summary of impact: On 18 August 2023 between 10AM-12:30PM, we have identified an issue where some users may not be able to send SMS massages or receive SMS messages through Core with error message "service unavailable. Please try again". This issue prevents two-way SMS from functioning. Root Cause: We have identified the SMS service was not available in Core for some of our users due to our SMS provider is experiencing a technical issue since 10:00 am AEST time today, impacting multiple services including Messaging. Mitigation: Our SMS provider's engineering team has been actively working to resolve the issue since it was reported this morning. According to the update provided as well as testing internally by our team, we confirmed the issue has been resolved and our SMS service is available for our users again. Next Steps: Core Practice and our SMS provider will continue monitoring to ensure a full recovery of our SMS services. We appreciate your understanding and patience during this time.
Status: Resolved
Impact: Minor | Started At: Aug. 18, 2023, 1:40 a.m.
Description: Summary of impact: On 16 June 2023 between 9AM-3PM, we have identified an issue where some patients are unable to reply to SMS messages sent through Core. This issue prevents two-way SMS from functioning as expected, affecting SMS chat and reply confirmations for appointments. Root Cause: Our SMS provider made some updates this morning in response to compliance with regulatory changes that require the registration of Alphanumeric Sender IDs across the entire industry. Unfortunately, these changes had unforeseeable consequences on standard SMS messages sent from regular numbers. Core Practice has been working closely with our supplier to reverse these changes. Mitigation: Our SMS provider has successfully completed a rollback of the settings. All SMS messages should now be sent from standard numbers, and SMS reply functionality should be working as expected. Next Steps: Core Practice will continue working closely with our supplier and will apply necessary hotfixes in the coming days. We appreciate your understanding and patience during this time.
Status: Resolved
Impact: Minor | Started At: June 15, 2023, 11:57 p.m.
Description: Summary of impact: On 13 June 2023 between 10AM-11AM, application icons in Core Practice did not display correctly for some users. Root Cause: After investigation we have identified that this incident is related to some unexpected downtime from our hosting provider for icon package. Mitigation: Currently the issue has been resolved and icons should appear correctly in Core Practice. Please refresh your browser cache. Next steps: Our engineering team is working on a solution with our service provider to mediate this issue for future events.
Status: Resolved
Impact: Minor | Started At: June 13, 2023, 12:53 a.m.
Description: Planned maintenance to improve system performance has been successfully completed overnight. The maintenance work involved upgrading our servers and infrastructure, and implementing various optimizations to enhance the overall stability and responsiveness of our system. Our engineers have thoroughly tested the system and we expect everything to be working as expected.
Status: Resolved
Impact: None | Started At: March 1, 2023, 10 a.m.
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