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Is there an Core Practice outage?

Core Practice status: Systems Active

Last checked: 3 minutes ago

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Core Practice outages and incidents

Outage and incident data over the last 30 days for Core Practice.

There have been 0 outages or incidents for Core Practice in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Core Practice

Outlogger tracks the status of these components for Xero:

Core Practice Application Active
DNS & Gateway Sydney - SYD Active
Email Components Active
SMS CARRIER NETWORK - APAC Active
SMS Components Active
Support Inbound calls Active
Website Active
Component Status
Core Practice Application Active
DNS & Gateway Sydney - SYD Active
Email Components Active
SMS CARRIER NETWORK - APAC Active
SMS Components Active
Support Inbound calls Active
Website Active

Latest Core Practice outages and incidents.

View the latest incidents for Core Practice and check for official updates:

Updates:

  • Time: Jan. 25, 2023, 10:02 a.m.
    Status: Resolved
    Update: We sincerely apologize for the impact to affected customers. Investigations have assessed the best ways to improve architectural resiliency and mitigate the issues that contributed to this incident and its widespread impact.
  • Time: Jan. 25, 2023, 9:53 a.m.
    Status: Monitoring
    Update: Core Practice seem to be working as expected, we will continue to monitor server performance. Microsoft Azure have determined the network connectivity issue is occurring with devices across the Microsoft Wide Area Network (WAN). This impacts connectivity between clients on the internet to Azure, as well as connectivity between services in datacenters, as well as ExpressRoute connections. The issue is causing impact in waves, peaking approximately every 30 minutes. For more info: https://status.azure.com/en-us/status
  • Time: Jan. 25, 2023, 8:25 a.m.
    Status: Investigating
    Update: Starting at 06:30PM SYDNEY Time, we're aware of a connectivity issue relating to Service Provider Microsoft Azure. We have temporarily restored some services in Core Practice but some users may still experience degraded performance. We are actively investigating and will share updates as soon as more is known.

Updates:

  • Time: Sept. 15, 2022, 3:08 a.m.
    Status: Resolved
    Update: Between 9:00AM and 10:00AM AEDT (approximately) on 15 Sept 2022, Core Practice monitoring systems have detected high levels of application errors that triggered automatic alerts. Engineers have investigated the root cause and have identified an isolated customer with incorrect settings. Settings was corrected and application errors is now at a normal level. System is now working as expected and no users were affected during this time.
  • Time: Sept. 15, 2022, 1:16 a.m.
    Status: Identified
    Update: Services are restored. We are continuing to investigate the issue to find the root cause.
  • Time: Sept. 14, 2022, 11:08 p.m.
    Status: Investigating
    Update: We're experiencing an elevated level of application errors and are currently looking into the issue.

Updates:

  • Time: June 20, 2022, 2:27 a.m.
    Status: Resolved
    Update: Performance should be restored to normal service, sending Online Form email should be working as expected. We apologize for the impact to affected customers. We are continuously taking steps to improve Core Practice platform. We are monitoring system stability during this time.
  • Time: June 20, 2022, 1:13 a.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: June 20, 2022, 1:03 a.m.
    Status: Investigating
    Update: Summary of impact: From 08:00AM to 12:00PM AEDT (approx) on 22 June 2022, we're experiencing an elevated level of application errors when trying to send Online Form using email or sms. During this time some users may not be able to send Online Form. Root Cause: We are investigating the root cause may be related to third party integration related to short link service. Mitigation: As a workaround we are recommending users to use Online Form Cast feature to send to iPad during this time. Next steps: We are releasing an emergency hotfix, will provide further update once this is released.

Updates:

  • Time: May 3, 2022, 6:29 a.m.
    Status: Resolved
    Update: We apologize for the impact to affected customers. We are continuously taking steps to improve Core Practice platform. To help ensure such incidents do not occur in the future we have added dedicated Server and new end point to handle Bridge connections. We will monitor stability of new infrastructure before migrating users.
  • Time: May 3, 2022, 12:12 a.m.
    Status: Investigating
    Update: Between 8:00AM and 10:00AM AEDT (approx) on 03 May 2022, we have identified one of our server may have intermittently experienced connectivity issue, during this time your Core Practice Bridge Software for HICAPS or Media Bridge may not work as expected.

Updates:

  • Time: Dec. 15, 2021, 1:40 a.m.
    Status: Resolved
    Update: Service provider have resolved the issue. Icon should appear correctly in Core Practice. Please refresh browser cache.
  • Time: Dec. 15, 2021, 1:18 a.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Dec. 15, 2021, 1:17 a.m.
    Status: Investigating
    Update: We have identified Icon Service Provider is currently experiencing an issue which is affecting our ability to provide Icon Service to Core Practice. We will resolve this incident once we have received confirmation the issue has been resolved from our upstream provider.
  • Time: Dec. 15, 2021, 1:15 a.m.
    Status: Investigating
    Update: We have identified application icons in Core Practice may not display correctly for some users.

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Frequently Asked Questions - Core Practice

Is there a Core Practice outage?
The current status of Core Practice is: Systems Active
Where can I find the official status page of Core Practice?
The official status page for Core Practice is here
How can I get notified if Core Practice is down or experiencing an outage?
To get notified of any status changes to Core Practice, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Core Practice every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Core Practice do?
Core Practice is a cloud-based dental software from Australia. It helps manage schedules, patient records, invoicing, reporting, and more. Contact 1300 863 514 for details.

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