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Is there an Core Practice outage?

Core Practice status: Systems Active

Last checked: 2 minutes ago

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Core Practice outages and incidents

Outage and incident data over the last 30 days for Core Practice.

There have been 0 outages or incidents for Core Practice in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Core Practice

Outlogger tracks the status of these components for Xero:

Core Practice Application Active
DNS & Gateway Sydney - SYD Active
Email Components Active
SMS CARRIER NETWORK - APAC Active
SMS Components Active
Support Inbound calls Active
Website Active
Component Status
Core Practice Application Active
DNS & Gateway Sydney - SYD Active
Email Components Active
SMS CARRIER NETWORK - APAC Active
SMS Components Active
Support Inbound calls Active
Website Active

Latest Core Practice outages and incidents.

View the latest incidents for Core Practice and check for official updates:

Updates:

  • Time: Nov. 23, 2021, 11:31 a.m.
    Status: Resolved
    Update: Issues has been resolved, service should return to normal operation. We sincerely apologize for the impact to affected customers for the inconvenience.
  • Time: Nov. 23, 2021, 4:39 a.m.
    Status: Identified
    Update: We have identified the root cause and have created a fix, we will be updating our system and refresh the cache after 6PM
  • Time: Nov. 23, 2021, 4:36 a.m.
    Status: Investigating
    Update: Some users may be experiencing New message status appear for all Appointments. Our Development team is currently investigating issues related to recent update which create incorrect appointment cache.

Updates:

  • Time: Aug. 21, 2021, 4:55 a.m.
    Status: Resolved
    Update: Performance should be restored to normal service.
  • Time: Aug. 20, 2021, 11:34 p.m.
    Status: Monitoring
    Update: This issue have been resolved, users should be able to login using two-step authentication and SMS should be working as expected. We will continue to monitor.
  • Time: Aug. 20, 2021, 10:49 p.m.
    Status: Investigating
    Update: We're experiencing an elevated level of application errors When trying to login using two-step authentication or sending SMS. We are currently looking into the issue with SMS provider.

Updates:

  • Time: March 16, 2021, 2:20 a.m.
    Status: Resolved
    Update: Performance should be restored to normal service. Please let us know if you still experience issue.
  • Time: March 16, 2021, 1 a.m.
    Status: Monitoring
    Update: Affected server was taken out of the pool, services should be restored. Some users may still experience slower than normal performance.
  • Time: March 16, 2021, 1 a.m.
    Status: Identified
    Update: Affected server was taken out of the pool, services should be restored. Some users may still experience slower than normal performance.
  • Time: March 16, 2021, 1 a.m.
    Status: Investigating
    Update: Affected server was taken out of the pool, services should be restored. Some users may still experience slower than normal performance.
  • Time: March 16, 2021, 12:43 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: March 16, 2021, 12:39 a.m.
    Status: Investigating
    Update: Starting 6AM on 15th March 2021, Core Practice rely on Microsoft Azure Active Directory to authenticate with Microsoft services, including Storage Service to upload Media, Attachment and to encrypt Form Data. We're experiencing an elevated level of application errors and are currently looking into the issue.

Updates:

  • Time: July 1, 2020, 2:37 a.m.
    Status: Resolved
    Update: We sincerely apologize for the impact to affected customers. Investigations have assessed the best ways to improve architectural resiliency and mitigate the issues that contributed to this incident and its widespread impact.
  • Time: July 1, 2020, 12:54 a.m.
    Status: Investigating
    Update: Summary of impact: On 1 July 2020 between 7AM-8AM, one of our server seem to experienced degraded performance or connectivity issue, during this time some users may not be able to login. Root Cause: We are investigating the root cause may be related to recent software update. Mitigation: Affected server was taken out of the pool, this will allow users to access Core Practice. Next steps: We are investigating for potential software updates to recover the affected server. We are also adding new server in case affected server can not be recovered. During this time you may experience slow performance than usual during peak period.

Updates:

  • Time: Nov. 18, 2019, 1:45 a.m.
    Status: Resolved
    Update: Service monitor detected the build-up of unprocessed requests at 9:00AM AEDT. Engineer initiated secondary backup memory server and began reloading the data into memory server by 9:15AM AEDT. The cache refresh process on memory server took 15 minutes to complete and at 9:30AM AEDT most service was restored. The impacted network path was pinpointed and traffic was reconfigured to bypass the failure path. Next steps: We sincerely apologize for the impact to affected customers. Investigations have assessed the best ways to improve architectural resiliency and mitigate the issues that contributed to this incident and its widespread impact. Please perform the following: 1. Reconnect Hicaps and Media Bridge 2.Refresh browser
  • Time: Nov. 18, 2019, 1:43 a.m.
    Status: Identified
    Update: Lost of network connectivity on our memory server was determined as the underlying root cause, it also coincided with morning peak traffic. This combination of events caused build-up of unprocessed request and longer recovery time. Engineers have routed the traffic to minimize any customer impact.
  • Time: Nov. 18, 2019, 1:41 a.m.
    Status: Investigating
    Update: Between 8:45AM and 9:15AM AEDT (approx) on 18 Nov 2019, we have identified one of our server may have intermittently experienced degraded performance, during this time our users may experience limited functionality or was not available.

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Frequently Asked Questions - Core Practice

Is there a Core Practice outage?
The current status of Core Practice is: Systems Active
Where can I find the official status page of Core Practice?
The official status page for Core Practice is here
How can I get notified if Core Practice is down or experiencing an outage?
To get notified of any status changes to Core Practice, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Core Practice every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Core Practice do?
Core Practice is a cloud-based dental software from Australia. It helps manage schedules, patient records, invoicing, reporting, and more. Contact 1300 863 514 for details.

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